What did you mess up though? ... As no matter what conversation lines you pick, it ends the same way. Same rewards too. If it is bugged though, I'd say keep trying support.mfcostacampos wrote: »Hi everyone
I'm desperately trying to restart "Chasing Shadows", a quest in the main quest line, because I've messed something up.
Because it's part of the Main Quest, there's no option to Abandon it when you right click it in the journal (which in itself makes zero sense, but whatever...).
I contacted Support, to see if they'd be able to reset the quest for me in the back end / server side and explained my issue very clearly.
I have since had to explain the issue again THREE times as all the responses I get from the Support team are about either:
- How to reset the current question objective, which won't help, as I've already said I have to RESTART the quest
- How to Abandon quests in ESO, which won't help because this quest can't be Abandoned by right clicking it on the journal
I'm baffled by how much back and forth there's been with support. It's like they refuse to read my messages properly.
Does everyone else usually have this kind of experience with them or are they not usually this terrible?
Thanks!
What did you mess up though? ... As no matter what conversation lines you pick, it ends the same way. Same rewards too. If it is bugged though, I'd say keep trying support.
Artorias24 wrote: »Maybe we can help, what exactly is messed up with the your quest that you have to reset it?
mfcostacampos wrote: »
There's a dialogue line that I accidentally skipped and I missed it. Now I'm past a point where I can reset the quest objective, so I can't "replay" it.
I know it's silly, but as I said - I have severe OCD.
Reason why I didn't want to mention it is because I know people (who don't have OCD) will focus on how small the issue is, rather than the question I asked...
ZOS_Adrikoth wrote: »Greetings @mfcostacampos
If you could provide us with your ticket number we would be happy to look into this for you.
ZOS_Adrikoth wrote: »Thanks @mfcostacampos that is the information that we needed.
We can confirm that your latest reply has been received and a member of our support team will reach out to you as soon as possible. Thank you for your patience.