We are currently investigating issues some players are having logging into the European PC/Mac megaserver. We will update as new information becomes available.
Scheduled maintenance 2014/04/22 8:00AM For real?
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I also don't see patch notes for today's hot fix either. Would be nice to know what you guys are updating.0 -
dap_robertb16_ESO wrote: »ZOS_GinaBruno wrote: »While we would've liked to have combined the hotfix with today's maintenance, the truth of the matter is it just wasn't ready to go and we wanted to get the new build out for you guys. Tomorrow morning's maintenance likely won't take as long as the maintenance from today, for what that's worth.
Forgive my ignorance, but where can I find information on what's in the hotfix?
It will most likely be available under the patch notes area once the update is completed. Most providers don't post detailed patch notes until after the update is completed. There are a lot of good reasons for that policy.
J.0 -
DanteYoda✭✭✭✭✭
✭✭ZOS_GinaBruno wrote: »
While we would've liked to have combined the hotfix with today's maintenance, the truth of the matter is it just wasn't ready to go and we wanted to get the new build out for you guys. Tomorrow morning's maintenance likely won't take as long as the maintenance from today, for what that's worth.HarryWolfe wrote: »
as he said ^^ or couldnt of been combined with yesterdays down time?
How about having it at Americas prime time, instead of screwing us over every night here in The real parts of the world...
What i find funny is you expect people to pay money for this but not be able to play every night, keep expecting..Edited by DanteYoda on April 22, 2014 12:03PM1 -
ja-elkmmorwb17_ESO wrote: »j.frank.nicholsb14_ESO wrote: »Baxter2064 wrote: »I find it terribly ironic that Zenimax insists on sticking to an official policy of "only twice a week regular maintenance," instead of acknowledging the necessity of daily maintenance/downtime for a new game.
I LOVE it when people make up imaginary policy statements, and then complain about the policies.
Please quote where you saw ZOS say that there would ONLY be maintenance twice a twice.
Jeez, who is paying you to ***?
Do you mean where they posted their Standard maintenance windows or where they posted that they intended to ignore it?
The former someone will give you, a search of the forums will find it but I've never seen the later.
J.
Yes, exactly, please point out the word "ONLY" in any of those statements - I reallize you spend a lot of time in an imaginary virtual world where you can make things up and believe in them, but try to use fact and quotes when dealing with real world...Edited by j.frank.nicholsb14_ESO on April 22, 2014 12:03PM0 -
JSeymour421b14a_ESOSoul ShrivenBack to page one about Fixing the game before paying your (x) amount of dollars. If that was the case. World of Warcraft owes me A lot of money. Point here is humans made the game so humans will find a way to break it. Which leads to Eso having to hotfix and patch. Same as any other MMO even after 8-9 years of being open to the public.0
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I think that from now on, no one should be allowed to take their cars into a mechanic for a repair except on scheduled maintenance dates per the documentation in the owners manuals - ie. 5,000 mile oil changes, etc.
Mechanics should refuse to perform any unscheduled maintenance since it will result in downtime for drivers that the car company promised would not be necessary.
Also, car companies should be required to compensate owners for any downtimes resulting from vandals that cause the cars to become unusable for it's intended purpose, since the car companies should have known and planned for vandalism.Edited by j.frank.nicholsb14_ESO on April 22, 2014 12:08PM3 -
j.frank.nicholsb14_ESO wrote: »ja-elkmmorwb17_ESO wrote: »j.frank.nicholsb14_ESO wrote: »Baxter2064 wrote: »I find it terribly ironic that Zenimax insists on sticking to an official policy of "only twice a week regular maintenance," instead of acknowledging the necessity of daily maintenance/downtime for a new game.
I LOVE it when people make up imaginary policy statements, and then complain about the policies.
Please quote where you saw ZOS say that there would ONLY be maintenance twice a twice.
Jeez, who is paying you to ***?
Do you mean where they posted their Standard maintenance windows or where they posted that they intended to ignore it?
The former someone will give you, a search of the forums will find it but I've never seen the later.
J.
Yes, exactly, please point out the word "ONLY" in any of those statements - I reallize you spend a lot of time in an imaginary virtual world where you can make things up and believe in them, but try to use fact and quotes when dealing with real world...
In my experience of Customer service "in the real world" (admittedly you may have had more). The consumer doesn't put a lot of stock in what was inferred rather than what was "specifically stated".
That being said there are many posts stating that today's maintenance wouldn't be required. I thought that was a bad statement when I first saw it but hey, I didn't make it. I just made a note to make sure that they could deliver on that promise ... and here we are.
But you can feel free to quote the content of that one statement. But the intent was that there wasn't going to be an outage today and they failed to meet that.
J.
Edited by ja-elkmmorwb17_ESO on April 22, 2014 12:10PM0 -
markus.tritschlerb16_ESOSoul ShrivenIts absolutely ridiculous how you manage your 2 servers,
maintenance and maintenance and maintenance,
from the 30 "free" days i will get 20 days,
thats not acceptable and therefore i will tell my whole guild and friends
to leave your beta-game and unsubscribe, basta!!!
By the way you see now what happens if you only betatest the first 15 levels,
amateurs indeed!Edited by markus.tritschlerb16_ESO on April 22, 2014 12:12PM2 -
Snivonim✭I share your frustration. I finally installed ESO after 1.5 days of problems involving computer lock-ups and crashing, and when I finally was able to play (usually the morning) the server was down. And then again the next day.
My feeling is, if you are going to have a year of beta testing and then charge 80 bucks for your software, you best have it together when you release it to the public. ESO definitely does not have it together.1 -
markus.tritschlerb16_ESO wrote: »Its absolutely ridiculous how you manage your 2 servers,
maintenance and maintenance and maintenance,
from the 30 "free" days i will get 20 days,
thats not acceptable and therefore i will tell my wholeguild and friends
to leave your beta-game and unsubscribe, basta!!!
Probably best to not assume it's just 2 servers. There is a lot more to take into account. Most of these systems have been visualized for years. The very idea of "Mega Servers" was pioneered by the gentlemen in Iceland and must be standard fare by now. Mainly outages are a result of server code base consistency and it IS a very hard thing to manage, even over only two clusters.
Don't get upset that there is maintenance, it's an unavoidable reality but if it does effect you then advocate for a better solution that meets your requirements.
J.0 -
ArolinSoul ShrivenI understand that the downtime time cant be changed because of the shear number of players in US timezones. But what about some recognition for the people on the other side of the world that lose 3 nights a week at 9pm (including friday night). This could be in the form of an exp and/or gold bonus and/or increased health/magicka regen etc exactly 24 hours later lasting for same the duration of the downtime. This way it primarily benefits people who likely would have played during this time as well as sending the message that we care about you people from Asia, Australia, NZ etc, people that constantly get the raw end of the deal in MMO's.1
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Cauthorn✭✭I'm not up to speed with modern day software. If I remember I think my first MMO was Ultima Online back in 1997 [correction: Neverwinter Nights, 1991]. In almost 20 years has anyone been able to develop a way to push hotfixes/patches live?
I.e. You can download updates etc. for Microsoft products in the background, some (not all) may then require a reboot/restart.Edited by Cauthorn on April 22, 2014 1:14PM0 -
DanteYoda✭✭✭✭✭
✭✭I have a better solution have it in American prime time so we can get the game fixed, it needs it right ...apparently so yes a solution would be to right on Americas 8:00pm sounds like the game needs it asap0 -
psufan5✭✭✭✭markus.tritschlerb16_ESO wrote: »Its absolutely ridiculous how you manage your 2 servers,
maintenance and maintenance and maintenance,
from the 30 "free" days i will get 20 days,
thats not acceptable and therefore i will tell my whole guild and friends
to leave your beta-game and unsubscribe, basta!!!
By the way you see now what happens if you only betatest the first 15 levels,
amateurs indeed!
LOL. This is the post of the year already. "I will tell my whole guild and friends to leave your game".
Who the hell do you think you are? Stalin? All of your friends listen to your whining as gospel? Your friends are pretty sad if so
Edited by psufan5 on April 22, 2014 12:27PM
Surgical Incision
Former Emperor
USPS40 -
I'm not up to speed with modern day software. If I remember I think my first MMO was Ultima Online back in 1997. In almost 20 years has anyone been able to develop a way to push hotfixes/patches live?
I.e. You can download updates etc. for Microsoft products in the background, some (not all) may then require a reboot/restart.
To draw on an analogy I see in my work, it's a state full application, much like a payroll system.
State full systems really cannot be patched while in flight for two reasons. Normally they're constructed of numerous small applets that operate independently on separate server cluster elements. They also generally share resources that cannot be brought down to update independently as the change in structure requires changes to the individual applications method for communicating with another component (that will also probably be updated).
So, in short, while the infrastructure is probably massively redundant the individual apps even when distributed all need to be updated in concert and that is why the updates cannot work like a SUS (Windows Update) patch occurs.
I hope that helps.
J.
PS: There are a lot of stateful applications in the world but most of us realise what happens when Payroll systems behave badly. These things aren't a lot different.Edited by ja-elkmmorwb17_ESO on April 22, 2014 12:27PM1 -
Islyn✭✭✭✭✭
✭I feel sorry for folks in AU NZ etc - but not like you didn't know where the servers would be and from there were unable to deduce that maintenance might just occur during regular NA working hours, not some crazy time of day. I choose to play on NA server from England - and I get what I get. If you know and you did it anyway, no one else to blame.
HOWEVER:
They should IMO definitely have another server in the Southern H.
(Yeah and I probably will never come back to this thread, so flaming me would be a waste of your time. You knew. You did it anyway. You suffer the consequences...even if there should be a server for you guys, because of lag etc.)Member of the Old Guard - Closed Betas 20130 -
Junipus✭✭✭✭✭ja-elkmmorwb17_ESO wrote: »dap_robertb16_ESO wrote: »ZOS_GinaBruno wrote: »While we would've liked to have combined the hotfix with today's maintenance, the truth of the matter is it just wasn't ready to go and we wanted to get the new build out for you guys. Tomorrow morning's maintenance likely won't take as long as the maintenance from today, for what that's worth.
Forgive my ignorance, but where can I find information on what's in the hotfix?
It will most likely be available under the patch notes area once the update is completed. Most providers don't post detailed patch notes until after the update is completed. There are a lot of good reasons for that policy.
J.
I understand that, but given that whatever hotfix was rolled out is already live on the EU server it seems odd to me to wait until they've applied it to the US server before we find out what it was.The Legendary Nothing0 -
Osi✭✭✭Usually they have the patch notes available before the EU server goes live. The only possible reason I can see them not releasing them, is that this is to fix an exploit that just recently came to light. They may not even post the normal patch notes.0 -
Erotes✭✭✭I know that maintenance is important and I am grateful for the fixes... But man! are these patches inconvenient. they always seem to pounce the moments I have time to play.
First world problems...I know. I know...but I needed to express my annoyance. Anyway, since we are having maintenance, hopefully they fix "lesser circle" and "Honoring the dishonored" in Alik'r zone!!! People have been complaining about those two quests forever.Edited by Erotes on April 22, 2014 12:37PM0 -
DanteYoda✭✭✭✭✭
✭✭
I've played so many mmo's Free to play and pay to play i've never repeat NEVER had to deal with this type of *** prime time maintenance as i have to in this game. this company takes the cake honestly for worst company treating their customers like trash and ***..anneb16_ESO3 wrote: »I feel sorry for folks in AU NZ etc - but not like you didn't know where the servers would be and from there were unable to deduce that maintenance might just occur during regular NA working hours, not some crazy time of day. I choose to play on NA server from England - and I get what I get. If you know and you did it anyway, no one else to blame.
HOWEVER:
They should IMO definitely have another server in the Southern H.
(Yeah and I probably will never come back to this thread, so flaming me would be a waste of your time. You knew. You did it anyway. You suffer the consequences...even if there should be a server for you guys, because of lag etc.)
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dap_robertb16_ESO wrote: »ja-elkmmorwb17_ESO wrote: »dap_robertb16_ESO wrote: »ZOS_GinaBruno wrote: »While we would've liked to have combined the hotfix with today's maintenance, the truth of the matter is it just wasn't ready to go and we wanted to get the new build out for you guys. Tomorrow morning's maintenance likely won't take as long as the maintenance from today, for what that's worth.
Forgive my ignorance, but where can I find information on what's in the hotfix?
It will most likely be available under the patch notes area once the update is completed. Most providers don't post detailed patch notes until after the update is completed. There are a lot of good reasons for that policy.
J.
I understand that, but given that whatever hotfix was rolled out is already live on the EU server it seems odd to me to wait until they've applied it to the US server before we find out what it was.
As we saw as recently as two weeks ago issues have occurred on the same code base on one server array that did not express on the other. If it was me, and I have been in this situation, just not in gaming I wouldn't accept the risk of a public release of updates until I was certain that all of the noted issues were addressed and verified as being fixed (On both server arrays).
Call me risk adverse but its a survival skill.
J.0 -
jamesharv2005ub17_ESO✭✭✭✭✭
✭✭✭People say "We need more communication!". So the CSR tells us the fix just wasnt ready for yesterday. Being honest and communicating with us. What happens people rip into the person. Isnt this what we asked for?1 -
Junipus✭✭✭✭✭ja-elkmmorwb17_ESO wrote: »dap_robertb16_ESO wrote: »I understand that, but given that whatever hotfix was rolled out is already live on the EU server it seems odd to me to wait until they've applied it to the US server before we find out what it was.
As we saw as recently as two weeks ago issues have occurred on the same code base on one server array that did not express on the other. If it was me, and I have been in this situation, just not in gaming I wouldn't accept the risk of a public release of updates until I was certain that all of the noted issues were addressed and verified as being fixed (On both server arrays).
Call me risk adverse but its a survival skill.
J.
Fair enoughThe Legendary Nothing0 -
Arctirium✭✭A Hotfix is applied without bringing down any servers while players can remain in-game. Are you sure developers are even working on this anymore?0 -
Jarrax68Soul ShrivenI've beta'd and played most mmo's since the late 90's, so I'm quite used to the post release maintenance stuff, hot fixes etc
But I personally can't remember the last time a game had quite so much downtime after release, and for so long..
11th/12th/15th/18th/19th/21st/22nd... it's getting worse.. lol0 -
Dita✭✭✭What the hell are you guys complaining for ?! You've got what you paid for ! Its right there in the name of the game ! TESO = The Everyday Servers Offline ! Whats the problem ?! Best money I ever spend !"Begun the Bot Wars has"2
https://www.youtube.com/watch?v=1Isjgc0oX0s