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Scheduled maintenance 2014/04/22 8:00AM For real?
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I find it terribly ironic that Zenimax insists on sticking to an official policy of "only twice a week regular maintenance," instead of acknowledging the necessity of daily maintenance/downtime for a new game. Would it really kill the customer service team to actually acknowledge this fact, or does it require a pre-canned automated response and escalation to an 'Elder Mage' first?"Professionals are predictable, it's the amateurs that are dangerous."
- Murphy's Laws of Combat1 -
phOnyUK✭✭✭ZOS_GinaBruno wrote: »
While we would've liked to have combined the hotfix with today's maintenance, the truth of the matter is it just wasn't ready to go and we wanted to get the new build out for you guys. Tomorrow morning's maintenance likely won't take as long as the maintenance from today, for what that's worth.HarryWolfe wrote: »
as he said ^^ or couldnt of been combined with yesterdays down time?
Fair enough but Friday will still be downtime too?
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phOnyUK✭✭✭I'm sure the reason people are fed up with all the downtime is because they DONT hate the game... Lol2
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rwood0604_ESO✭✭✭ZOS_GinaBruno wrote: »
While we would've liked to have combined the hotfix with today's maintenance, the truth of the matter is it just wasn't ready to go and we wanted to get the new build out for you guys. Tomorrow morning's maintenance likely won't take as long as the maintenance from today, for what that's worth.HarryWolfe wrote: »
as he said ^^ or couldnt of been combined with yesterdays down time?
Thank you, even though I understood this from the beginning i'm glad you are actively engaged in the forums from what I can tell you normally are. I do how ever have a question as to if I can talk to someone directly because I have been unable to log into the game past my character selection screen for 48 hours now and if so it was brief like 15 mins before we had maintenance and then again after maintenance I have talked to support though email but I haven't heard from them all day today since I gave them my dxdiag.0 -
Eivar✭✭✭✭rwood0604_ESO wrote: »ZOS_GinaBruno wrote: »
While we would've liked to have combined the hotfix with today's maintenance, the truth of the matter is it just wasn't ready to go and we wanted to get the new build out for you guys. Tomorrow morning's maintenance likely won't take as long as the maintenance from today, for what that's worth.HarryWolfe wrote: »
as he said ^^ or couldnt of been combined with yesterdays down time?
Thank you, even though I understood this from the beginning i'm glad you are actively engaged in the forums from what I can tell you normally are. I do how ever have a question as to if I can talk to someone directly because I have been unable to log into the game past my character selection screen for 48 hours now and if so it was brief like 15 mins before we had maintenance and then again after maintenance I have talked to support though email but I haven't heard from them all day today since I gave them my dxdiag.
I just started having a similar (perhaps the same issue) where i can log to my character screen, but whenever i try to log onto a character the server times out and i get kicked back to the login screen....i just submitted a customer support ticket for a call back maybe you should as well if you havn't already. the link is
https://help.elderscrollsonline.com/
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Elember✭✭✭May as well just get used to it because it is obvious that not much of the 200+ million budget was spent on sever technology that would allow for almost no downtime like some MMO's have now days.
Zenimax probably feels "better" when the servers are down because then they don't have to worry about how buggy the game is....so ultimately we can expect them to take the servers offline as often as they possibly can so they can "breathe easy" for a while...1 -
zhevon✭✭✭✭I do wish ZOS would look at PathOfExile for how to do meaningful communication for whats up with the game; GGG does a super job.0
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LareliRose✭✭✭Walden_Grimtine wrote: »I find the forums fascinating. Some posts condemning bugs and game issues that need fixing while others condemn downtime. I wonder if there are people complaining about both at the same time.
Note: This was not directed at the OP or anyone in particular. Just a general observation.
@Walden_Grimtine My grievance with the situation is the low amount and poor quality of fixes when compared with the time spent down then factor in the bugs that were reported back in January betas are not among those fixes.
It's all well and good to fix what you can while you can, but to have maintenance scheduled to occur twice weekly, then push one a day early, and then have it occur anyhow on the scheduled time is becoming a bit much. I really feel for those playing on the EU server since they seem to be hit more often.Edited by LareliRose on April 22, 2014 3:25AM1 -
Rapscallion74✭✭✭My observation is this, People paid good money for a game that should still be in beta, their included game time of 30 days will be closer to 20 days and they have the right to feel annoyed and complain about whatever they wish.
Not if you were to listen to the fanbois and white knights.1 -
rwood0604_ESO✭✭✭rwood0604_ESO wrote: »ZOS_GinaBruno wrote: »
While we would've liked to have combined the hotfix with today's maintenance, the truth of the matter is it just wasn't ready to go and we wanted to get the new build out for you guys. Tomorrow morning's maintenance likely won't take as long as the maintenance from today, for what that's worth.HarryWolfe wrote: »
as he said ^^ or couldnt of been combined with yesterdays down time?
Thank you, even though I understood this from the beginning i'm glad you are actively engaged in the forums from what I can tell you normally are. I do how ever have a question as to if I can talk to someone directly because I have been unable to log into the game past my character selection screen for 48 hours now and if so it was brief like 15 mins before we had maintenance and then again after maintenance I have talked to support though email but I haven't heard from them all day today since I gave them my dxdiag.
I just started having a similar (perhaps the same issue) where i can log to my character screen, but whenever i try to log onto a character the server times out and i get kicked back to the login screen....i just submitted a customer support ticket for a call back maybe you should as well if you havn't already. the link is
https://help.elderscrollsonline.com/
Yeah I have already been talking to support through a ticket but I stopped hearing from them and I wanted to solve this as soon as possible so I was asking if she knew of someone I could talk to directlyOuch, 48 hours?
Yeah man 48 hours I don't care so much about bugging them about my lost time and getting it back but I would like the problem fixed so I can play in the future0 -
Anoteros✭✭✭✭From Sunday night:ZOS_GinaBruno wrote: »At this time, we are doing the scheduled maintenance one day early, and tomorrow's maintenance is taking the place of the regular maintenance on Tuesday.
From Monday night:ZOS_KaiSchober wrote:We will be performing a scheduled maintenance on the European and North American megaservers tomorrow, Tuesday April 22nd.
The European megaserver will be brought down at 5:00 AM BST / 6:00 AM CEST.
The North American megaserver will be brought down at 8:00 AM EDT / 1:00 PM BST.
During this maintenance, we will be applying a hotfix, and expect both servers to be back online withing 2 hours.
Keep an eye on this thread for updates.
Thanks for your patience!
@ZoS_ginaBruno @ZOS_KaiSchober I am having problems reconciling these two posts.
Shhh they're fixing urgent things that need fixing by fixing them.
Good thing we all paid for extended beta and 30 days free!0 -
Anoteros✭✭✭✭ZOS_GinaBruno wrote: »
While we would've liked to have combined the hotfix with today's maintenance, the truth of the matter is it just wasn't ready to go and we wanted to get the new build out for you guys. Tomorrow morning's maintenance likely won't take as long as the maintenance from today, for what that's worth.HarryWolfe wrote: »
as he said ^^ or couldnt of been combined with yesterdays down time?
Game wasn't ready to go from day one yet you went ahead and pushed it out anyways. What's the difference here?1 -
jgc471980✭✭Great more down time..... Glad to see ones "word" is about as reliable as the servers, I had taken this morning off as I was informed today the servers would be on-line due to yesterdays unplanned"maintenance well guess ill be going to work. nicely done Z/B0
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WitchAngel✭✭✭Could they just learn to update their end a bit faster, instead of the 4+ hours of downtime we get atm. per patch.
EVE online has a daily downtime, of about 15-30 mins. Sometimes minor patching comes during this time. The medium patches takes an hour or two, and the big patches (aka expansions in other games.) usually takes a full workday.
ZoS, get in touch with CCP and ask for tips on megaservers, patching and most of all communication.Edited by WitchAngel on April 22, 2014 4:10AM3 -
ShinChuck✭✭✭WitchAngel wrote: »Could they just learn to update their end a bit faster, instead of the 4+ hours of downtime we get atm. per patch.
This would be fine with me! Trion had it to where they would say downtime of 1-2 hours for full
patches (not just hotfix!) and usually only be down forty minutes.
"It's morally wrong to suggest gameplay changes for an MMO."
...seriously, someone told me that once here. The things people will do to win their internet arguments!2 -
vaxure✭✭✭I'm sure once they get the coding ironed out down times will recede
Likely will drop to one day a week patching 0 -
Getorix✭✭✭Imagine a world where wow was never invented, these people would still be playing on their xbox and we wouldn't have to see them complain about bugs then complain when they take the server down and fix them.Edited by Getorix on April 22, 2014 6:03AM0
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Sakiri✭✭✭✭✭
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Should have waited a day. Euro buddy of mine is furious hes going to get back from hospital again and the server will be down despite a promise you werent doing maintenance.ZOS_GinaBruno wrote: »
While we would've liked to have combined the hotfix with today's maintenance, the truth of the matter is it just wasn't ready to go and we wanted to get the new build out for you guys. Tomorrow morning's maintenance likely won't take as long as the maintenance from today, for what that's worth.HarryWolfe wrote: »
as he said ^^ or couldnt of been combined with yesterdays down time?
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Kililin✭✭✭✭
No, thats not what hotfix means. It can be a Hotfix even when an outage is needed.
Also this game is still in early beta, therefor it needs lot of downtimes to fix things.
This is very common for the first month of an open beta. Be thankful that there will be no complete wipe, you get to keep chars :-)
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ZOS_GinaBruno wrote: »
While we would've liked to have combined the hotfix with today's maintenance, the truth of the matter is it just wasn't ready to go and we wanted to get the new build out for you guys. Tomorrow morning's maintenance likely won't take as long as the maintenance from today, for what that's worth.HarryWolfe wrote: »
as he said ^^ or couldnt of been combined with yesterdays down time?
So if you knew yesterday that you couldn't meet the commitment to there being no patch today why did you quote repeatedly that yesterday's patch would replace today's?Edited by ja-elkmmorwb17_ESO on April 22, 2014 11:40AM0 -
Baxter2064 wrote: »I find it terribly ironic that Zenimax insists on sticking to an official policy of "only twice a week regular maintenance," instead of acknowledging the necessity of daily maintenance/downtime for a new game.
I LOVE it when people make up imaginary policy statements, and then complain about the policies.
Please quote where you saw ZOS say that there would ONLY be maintenance twice a twice.
Jeez, who is paying you to ***?
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j.frank.nicholsb14_ESO wrote: »Baxter2064 wrote: »I find it terribly ironic that Zenimax insists on sticking to an official policy of "only twice a week regular maintenance," instead of acknowledging the necessity of daily maintenance/downtime for a new game.
I LOVE it when people make up imaginary policy statements, and then complain about the policies.
Please quote where you saw ZOS say that there would ONLY be maintenance twice a twice.
Jeez, who is paying you to ***?
Do you mean where they posted their Standard maintenance windows or where they posted that they intended to ignore it?
The former someone will give you, a search of the forums will find it but I've never seen the later.
J.
Edited by ja-elkmmorwb17_ESO on April 22, 2014 11:56AM0 -
People complain about bugs and ZOS performs rapid maintenance cycles.
So, people complain about rapid maintenance cycles.
People complain about ZOS not communicating what they are doing
So ZOS posts comments about what they are doing, and people complain about the older comments being wrong/superseded by newer updates.
People can't find enough problems to complain about so they make up imaginary policy statements by ZOS and then complain about the imaginary policies.
I really think someone has a vested interest in trying to make ESO look bad...0 -
Junipus✭✭✭✭✭ZOS_GinaBruno wrote: »While we would've liked to have combined the hotfix with today's maintenance, the truth of the matter is it just wasn't ready to go and we wanted to get the new build out for you guys. Tomorrow morning's maintenance likely won't take as long as the maintenance from today, for what that's worth.
Forgive my ignorance, but where can I find information on what's in the hotfix?The Legendary Nothing0
