Alinhbo_Tyaka wrote: »

I don't understand why ZOS doesn't just handle the event gift like Fallout 76 does and put it in the store as a freebee. When you are talking the thousands that watch on Twitch is isn't really like the gift has any appreciable exclusivity.

It probably has to do with getting more viewers for their streams. If the pet is just going to be in the store regardless, I bet a lot fewer people would make the effort to watch. At least that was my impression from seeing so many people write “I’m only here for the pony” in Twitch chat...

Should I wait till Monday to see if I get the pet and crate? I watch 3 official streams on Saturday, The German one, the going through Unhallowed Grave without gear and the 4 Aussies exploring Western Skyrim and defeating Harrowstorms. Yes my Twitch has been linked (for well over a year and I double check to see if it still was), I wasn't in Offline on Twitch and I even unlinked and relinked my Twitch account just to be sure. No email, no pet or crate so far. Twitch name is bloodwolf1134.

Crimsonwolf666 wrote: »

Should I wait till Monday to see if I get the pet and crate? I watch 3 official streams on Saturday, The German one, the going through Unhallowed Grave without gear and the 4 Aussies exploring Western Skyrim and defeating Harrowstorms. Yes my Twitch has been linked (for well over a year and I double check to see if it still was), I wasn't in Offline on Twitch and I even unlinked and relinked my Twitch account just to be sure. No email, no pet or crate so far. Twitch name is bloodwolf1134.

This is from Sarah in the pinned news thread so you might want to try doing this if your pony still hasn't arrived:
"Hey all, if you still haven't received your pony pet by tomorrow morning after watching the QuakeCon streams please submit a support ticket so we can look into it further."

This might help:
https://help.elderscrollsonline.com/app/answers/detail/a_id/38955/~/how-do-i-submit-a-support-ticket-for-the-elder-scrolls-online-on-the-website?

Stahlor wrote: »

I don't think drops were enabled for any eso stream. They had a stream list on their site related to the Quakecon event. So probably you had to watch these streams for the drops.

That's the thing. There are those of us who did watch the specifically-listed streams and never got it. Support ticket time now, I suppose.

Yeah I’m in the same boat submitted a support ticket as well. We can only hope it’s delayed like the infernium pet

I contacted support too and got a very different initial response. I responded to the response (including a picture), yes my accounts were linked, yes I was online, no, it didn't go to spam, yes my email is correct on all accounts, yes you are a safe sender etc, etc, etc,. Have not heard back. Like, "WUT?" We are corresponding through my current email address.......

Greetings,

Step 1: Ensure that you are checking the correct email account that is associated with your ESO game account. Some players have multiple email accounts and can sometimes become confused about which email account is associated with their ESO game account.
Step 2: Check your Spam/Junk/Trash folders or any other custom folder this may have been filtered into. The email containing the code is coming from a 'noreply' email address, so it is very possible that your email provider is treating it as spam.
If you are using Gmail with the Inbox categories feature, also check your Social folder.
Step 3: Try adding noreply@mail.elderscrollsonline.com as a safe sender. You can do this through most mail-services by adding this email address to your contacts list.

Step 4: Check your Blocked List for noreply@mail.elderscrollsonline.com or anything related to ESO. Some email providers tend to automatically block emails from certain senders.
Due to a system backlog, there might be a delay in delivery of the authorization codes. With this in mind, please wait a while to receive your code. If you haven't received it after a few hours, please reply to this email by providing us your current and old email address. We will then change your e-mail address on your ESO account and a new access code will be send to you after you attempt to log-in again.

Best regards,
The Elder Scrolls Online Team

I am definitely connected, have been for quite some time, no problems in the past. I didn't receive my pet despite tuning into the quake con feed several times.

Sivus wrote: »

Stupid question: what type of support question is this...
None of the sub-categories seem to suggest the right path.
O_o item issue?
Code Redemption Issues?

Apparently, you go to the website and follow this path...

In-game support ----> I have an item issue ----> Missing item

I haven’t received the pony or crate yet. My twitch id is gotchis

Also in the 'did not get the free pet and crate' club even though I watched two of the streams on day two. I logged a ticket yesterday but stupidly categorised it as: 'ESO > I didn't receive my access code' but don't see an option to change.

Wolfkeks wrote: »

Got my pet now after sending a support ticket on monday.

Me too. Submitted my support ticket yesterday & got my pet & 3 crates (1 for each day I watched streams) just now. That was actually a surprisingly fast turnaround time for a ticket!

I've sent in two support tickets. First one posted earlier in this thread, was to the wrong category, and that is the only communication I've gotten. No response to my two responses to that first ticket. Sent in a second ticket to the topic Gina Bruno suggested. Have not received a response. I'm glad that some people are hearing back and getting their issues resolved.

I've never had a problem with ticket submission, responses and resolution up until now. So, maybe today, I hope.