The hardware issue is resolved, and the European Xbox megaserver is now available. Thank you for your patience!
Maintenance for the week of November 17:
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
Help me please.
Applesmith
✭✭✭
@ZOS_JessicaFolsom, @ZOS_Adrikoth, @ZOS_BillE Can you please give my dad an update on ticket 200802-001995. This is regarding an account suspension. This suspension is certainly linked with ticket 2200727-005748 which involves a reverse charge.
Would you be kind enough to PM me please. I am his daughter. At this stage the least he would like to know is if he will be able to play again and and, approximately, how long it would take.
Please,
Applesmith
Would you be kind enough to PM me please. I am his daughter. At this stage the least he would like to know is if he will be able to play again and and, approximately, how long it would take.
Please,
Applesmith
0
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ZOS_Chiroptera✭✭✭Hey @Applesmith, your ticket is open and has been escalated to the appropriate team. A support agent will reach out soon.
It is difficult to know exactly how long it will take to solve your issue. Currently we are experiencing higher than normal contact volume and, as a result, wait times will be longer.
Thank you for understanding.Edited by ZOS_Chiroptera on August 3, 2020 8:19PMThe Elder Scrolls Online - ZeniMax Online Studios
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Applesmith✭✭✭Thank you so so very much for your response. You can just imagine how happy we are to have this response. So I can confirm to him that you are aware of the case and its being handled appropriately by your staff. Correct ?
Honestly, thank you.
Applesmith0 -
Good luck, its been 10 days for me since my account got suspended with no explanation. I'm still waiting as of now. It sucks, I play literally everyday and I'm a super active player in 3 huge trading guild.0 -
method__01✭✭✭✭✭crown store and support ppl were very helpful every time i needed them,it just takes more time than usual cause of the lockdown
im sure your dad will be online soon
Edited by method__01 on August 4, 2020 8:45AMPC EU/NA /// PS4 EU/NA
Vasanha
This one hears nothing. Sees nothing. This one only sweeps.
desperately need a survey assistant0 -
Applesmith✭✭✭Still no sign of a reaction. Can you please check the status of the ticket please.
Applesmith0 -
ZOS_BilladminThe Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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