Help me please.

Applesmith

@ZOS_JessicaFolsom, @ZOS_Adrikoth, @ZOS_BillE Can you please give my dad an update on ticket 200802-001995. This is regarding an account suspension. This suspension is certainly linked with ticket 2200727-005748 which involves a reverse charge.

Would you be kind enough to PM me please. I am his daughter. At this stage the least he would like to know is if he will be able to play again and and, approximately, how long it would take.

Please,

Applesmith

ZOS_Chiroptera

Hey @Applesmith, your ticket is open and has been escalated to the appropriate team. A support agent will reach out soon.

It is difficult to know exactly how long it will take to solve your issue. Currently we are experiencing higher than normal contact volume and, as a result, wait times will be longer.

Thank you for understanding.

Applesmith

Thank you so so very much for your response. You can just imagine how happy we are to have this response. So I can confirm to him that you are aware of the case and its being handled appropriately by your staff. Correct ?

Honestly, thank you.

Applesmith

WildRaptorX

Finally! Hope it gets sorted soon

Applesmith

we are so happy

I_am_a_Nord

Good luck, its been 10 days for me since my account got suspended with no explanation. I'm still waiting as of now. It sucks, I play literally everyday and I'm a super active player in 3 huge trading guild.

method__01

crown store and support ppl were very helpful every time i needed them,it just takes more time than usual cause of the lockdown
im sure your dad will be online soon

Applesmith

Still no sign of a reaction. Can you please check the status of the ticket please.

Applesmith

ZOS_Bill

@Applesmith

I've sent you a PM with another update on your Dad's ticket.