Refund Request Ticket Still Waiting On Agent

Berchelous · July 2020

Hi. I sent you a ticket about refund request. It has not been answered so far. It is kind of urgent for me because of my economic situation. Thanks in advance

Ticket number: 200727-007618

ZOS_Adrikoth · July 2020

Greetings @Berchelous

We can confirm that your ticket is in the right place, and a support agent will respond to your latest reply as soon as possible.

Thank you for your patience, as we are currently experiencing high contact volumes due to the impact of COVID-19 and you may experience increased waiting times when contacting Customer Support.

Please be aware that updating your ticket will put it at the end of the line and delay the response time. With this in mind, we recommend only updating your ticket as necessary.

I_am_a_Nord · July 2020

Good luck with that, its been over a week now for me on trying to recover my account which got suspended randomly, got no warning or any email on the reason why I got suspended.

Berchelous · July 2020

I_am_a_Nord wrote: »

Good luck with that, its been over a week now for me on trying to recover my account which got suspended randomly, got no warning or any email on the reason why I got suspended.

Actually my issue has been solved. Try writing to bethesda support from twitter and open a discussion here. My problem took only 1 day and they solved it quickly. It was about refund request though idk if that matters when it comes to respond times.

I_am_a_Nord · July 2020

Damn, youre lucky, I guess its different, for account recovery its already been a week and I still got zero response. Wish they could help me out before summerset ends but from the looks of it I guess not.

ZOS_Bill · August 2020

Thank you for the update letting us know the issue is resolved. We will now be closing the thread from further discussion going forward.