Problems linking Stadia with ESO account

SàiRusco · June 2020

Dear support, I deleted my stadia account 2 months ago and created a new account on the same email address this month when eso was released. Thing is I linked eso to this email address and deleted it from eso before deleting the stadia account. Now I cant seem to link it again because it has been linked before. This all happened pre ESO Stadia release but the option to link the accounts was already available in my eso account. I already made a ticket about the situation 200618-006958

Can the Stadia account still be linked to my ESO account?

Thanks in advance!

ZOS_Bill · June 2020

@SàiRusco

We've sent you a private message regarding your ticket with linking issues.

SàiRusco · June 2020

Dear Support, last reply I received is:
"I am escalating your ticket to a specialized team to ensure you receive the best possible resolution of your issue. Thank you for your patience while they review your request, they should be reaching out to you shortly."

But the ticket says "customer response required" It has been a couple of days now so I fear something is amiss.

Could any ZOS employee please review my ticket and check if everything is okay?

Thanks in advance!

Edit:

Nvm I just received an update asking me for information.

SàiRusco · July 2020

Can any mod check if my ticket is in the right place? Support told me I should be contacted by a specialised team which would reach out to me shortly.

It has been six days now and I know support is quite busy but I'd like to make sure my ticket is in the right place.

I've been told before a specialised team would reach out to me, then I had to upload screenshots which I did the very instant I was asked for them, then I received the same message "a specialised team reach out to me shortly" and then nothing for 6 days now.

ZOS_Adrikoth · July 2020

Hey there @SàiRusco we can confirm that your ticket is in the right place and a support agent will respond as soon as they can.

Thank you for your patience, as we are currently experiencing high contact volumes due to the impact of COVID-19 and you may experience increased waiting times when contacting Customer Support.

SàiRusco · July 2020

Today while checking the ticket I saw that it has been updated 1 day ago, but there is no new info, still the same info that a specialised team will reach out to me ¨soon¨ does that mean that after 17 days I´ve been placed to the back of the queue again?

ZOS_Bill · July 2020

@SàiRusco

Your ticket was updated internally as the specialized support team is currently working on a possible resolution. They will contact you soon with an update.

SàiRusco · July 2020

Pfew thank you for the reply, sorry for assuming the worst.

SàiRusco · July 2020

Dear Support, I am still waiting for the specialized team to reach out to me... It appears soon is a relative concept...