Support ticket for account recovery

Dasine · July 2020

I have submitted a recovery support ticket for my account and still haven't gotten a reply .... Ref #200721-011758.

Is the ticket still there? Thanks.

redgreensunset · July 2020

When? It takes support an average of 10 business days to reply to a ticket these days due to the pandemic.

ZOS_Adrikoth · July 2020

Thank you for providing your ticket number @Dasine

We can confirm that your ticket is in the right place, and a support agent will respond to you as soon as possible.

Thanks for your patience, as we are currently experiencing high contact volumes due to the impact of COVID-19 and you may experience increased waiting times when contacting Customer Support.

Please also be aware that updating your ticket will put it at the end of the line and delay the response time. With this in mind, we recommend only updating your ticket as necessary.

Dasine · July 2020

Thanks for the confirmation!

Dasine · August 2020

It's almost 2 weeks and still no response from an agent.

Can an agent pls get back to me ... thanks.

ZOS_Bill · August 2020

@Dasine

We have sent you a PM regarding your open ticket.