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Support ticket for account recovery

Dasine
Dasine
Soul Shriven
I have submitted a recovery support ticket for my account and still haven't gotten a reply .... Ref #200721-011758.

Is the ticket still there? Thanks.
  • redgreensunset
    redgreensunset
    ✭✭✭✭✭
    When? It takes support an average of 10 business days to reply to a ticket these days due to the pandemic.
    Edited by redgreensunset on July 25, 2020 5:56AM
  • ZOS_Adrikoth
    ZOS_Adrikoth
    admin
    Thank you for providing your ticket number @Dasine

    We can confirm that your ticket is in the right place, and a support agent will respond to you as soon as possible.

    Thanks for your patience, as we are currently experiencing high contact volumes due to the impact of COVID-19 and you may experience increased waiting times when contacting Customer Support.

    Please also be aware that updating your ticket will put it at the end of the line and delay the response time. With this in mind, we recommend only updating your ticket as necessary.
    The Elder Scrolls Online - ZeniMax Online Studios
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  • Dasine
    Dasine
    Soul Shriven
    Thanks for the confirmation!
  • Dasine
    Dasine
    Soul Shriven
    It's almost 2 weeks and still no response from an agent.

    Can an agent pls get back to me ... thanks.
  • ZOS_BillE
    ZOS_BillE
    admin
    @Dasine

    We have sent you a PM regarding your open ticket.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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