Haven't been able to login to my main character for over a week

_DeathPK · July 2020

Critical Error (physics) Pending data load error (360863 - c00000000007c10) every time i try to login to my main character. Been trying ZOS support for a week but ofc that is no help talking to a robot. Anyone know how to fix?

Sylvermynx · July 2020

You have to reply to the first "bot" email you get, restating your issue, in order to get a "real" CS rep. And right now, responses are delayed by a week or more.

Now, I don't really have any info on that error - but have you tried repairing the game files?

_DeathPK · July 2020

Sylvermynx wrote: »

You have to reply to the first "bot" email you get, restating your issue, in order to get a "real" CS rep. And right now, responses are delayed by a week or more.

Now, I don't really have any info on that error - but have you tried repairing the game files?

Yes i have tried repairing and alot of things but thanks for the response.

Sylvermynx · July 2020

Hmm. Can you log into alts?

_DeathPK · July 2020

Sylvermynx wrote: »

Hmm. Can you log into alts?

yes i can

Sylvermynx · July 2020

Okay, that's very strange then. I think your only option is to wait on CS. Don't reply to your original ticket again (after you responded to the first "bot" one) because that puts your ticket to the end of the existing queue.

Also, you could post the ticket number here, and tag @ZOS_GinaBruno, @ZOS_Adrikoth, @ZOS_BillE, @ZOS_JessicaFolsom.

ZOS_Bill · July 2020

@_DeathPK

Could you provide us with your current ticket number?

We can take a look into this for you.