Maintenance for the week of April 22:
• [COMPLETE] PC/Mac: NA and EU megaservers for patch maintenance – April 22, 4:00AM EDT (08:00 UTC) - 9:00AM EDT (13:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – April 24, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – April 24, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
Ticket Number: 200701-004318
Sorry to post this again. My friend's account has been banned permanently and he appealed to the ban 2 weeks ago. I totally understand that you are under high volume and it may take about 2 weeks to get a ticket replied, but he just wants to check out the status of the ticket again since he got no replies for 2 weeks.