Hi I'm just looking to find out if there's been a update on my ticket at all, #200618-006581 as I've still had no response other than the generic response thank you.
Greetings @Auriarose we can confirm that this ticket is still open and in the right place.
Thank you for your patience, as we are currently experiencing high contact volumes due to the impact of COVID-19 and you may experience increased waiting times when contacting Customer Support.