What can Customer Support do?

Hearts
Hearts
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What exactly can the Customer Supporters who read this forum actually do?
They cant answer if something is bugged or not, they cant unban or give back items, they cant fix things, they never answer.
So what exactly can you do other than making sticky posts?

PS: I realize that this topic sounds degrading, I dont mean it in that way, im actually wondering what powers you have so I know wether to go here or use the email support (and wait 2 weeks for answer.. *sigh*)
Edited by Hearts on April 20, 2014 12:56PM
  • GossiTheDog
    GossiTheDog
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    They're community managers - their role is to build the ESO community and help people help each other. If you need direct game support, log a ticket.
  • Hearts
    Hearts
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    So basically, we, the players are the customer supporters and ZOS moderate it?
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