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Stop sending people emails when you report gold sellers
I can't see the rationale behind ZO spamming peoples email accounts with an email every time you report a gold seller.
They include a message saying that they won't provide further information on the investigation, but this would be far better done by one sticky post on the customer services forum saying that this is their policy rather than all the spam emails. It makes it difficult to find any actual customer service related inquiry emails.
And what's with them allowing so many game discussion threads in this forum that have nothing at all to do with customer service? Do they not get the idea of what customer service is? They clearly have forum mods by all the ZO mod edited player posts, why aren't they actually managing the forums?
They include a message saying that they won't provide further information on the investigation, but this would be far better done by one sticky post on the customer services forum saying that this is their policy rather than all the spam emails. It makes it difficult to find any actual customer service related inquiry emails.
And what's with them allowing so many game discussion threads in this forum that have nothing at all to do with customer service? Do they not get the idea of what customer service is? They clearly have forum mods by all the ZO mod edited player posts, why aren't they actually managing the forums?
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DDemon✭✭✭✭We need a special button right next to the "Report Player" called "Report gold spammer".
No extra details required, just the press the button and done.8 -
And if they didn't reply with an email, someone would complain that they didn't communicate or didn't know if their reports were getting through.
This is a very minor issue to complain about. If you can take the time to report a player, you can take the time to delete an email. There are about a hundred things far more important than this.5 -
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Agobi✭✭✭✭✭
✭Op has a good point here...I stopped reporting the bstards,since the 20 mails a day was getting on my nerves.Now i just ignore and move on.
Need a better solution to this3 -
Anoteros✭✭✭✭Put a ticker in close to a week ago with no follow up but i did get spammed for reporting 320950 bots.
Good to see ZOS taking care of what's important.1 -
@Dudegeridoo
At least read the whole post, it wasn't long.
I want to keep the customer service emails about genuine issues and I won't know in advance if they will contain the same word patterns as the automated emails about the gold seller reports.0 -
Thete✭✭✭george.smithb16_ESO wrote: »This is a very minor issue to complain about. If you can take the time to report a player, you can take the time to delete an email. There are about a hundred things far more important than this.
There are indeed more pressing concerns, but it is hardly a minor issue. After a typical play session, my email inbox is spammed with messages from ZOS telling me I've just reported someone (as if I'd forgotten) and with an incident number which is neither use nor ornament because they don't tell you the results of their investigation anyway.
I also don't believe it's any more work than someone unchecking a box to stop it all.MMO PvE veteran looking for suitable guild:
forums.elderscrollsonline.com/discussion/72899/mmo-pve-veteran-looking-for-suitable-guild-ebonheart-pact-templar-eu#latest0 -
b101uk✭✭✭Seems to be a case where they are dammed if they do and dammed if they don’t.
Perhaps it’s a way of getting people to only report the worst offenders thus limiting the support emails they will get in turn.
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Rantog✭✭✭✭What? Are you crazy?!
They have to spam you for reporting spam - it just makes too much sense not to.
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Squishy✭✭✭Just create a folder and a rule
sorted. "In 2014, a possible bot was sent to coldharbour by a military GM for a crime she didn't commit. This argonian promptly escaped from a maximum security stockade to the Ebonheart underground. Today, still wanted by the developers she survive as soldiers of fortune. If you have a bot problem, if no one else can bite you, and if you can find her....maybe you can hire The SQUISHY."1 -
Censorious✭✭✭✭Seems to be a case where they are dammed if they do and dammed if they don’t.
Perhaps it’s a way of getting people to only report the worst offenders thus limiting the support emails they will get in turn.
Took the words right out of my mouth.
'Clever' sigs get old real fast - just like this one.0 -
MissyJ✭✭george.smithb16_ESO wrote: »And if they didn't reply with an email, someone would complain that they didn't communicate or didn't know if their reports were getting through.
This is a very minor issue to complain about. If you can take the time to report a player, you can take the time to delete an email. There are about a hundred things far more important than this.
First of all...I personally don't find this a minor issue. I report spam to a company that then spams me in return? So as others above I also resorted to just ignoring know. Why did they even decide to send out emails anyway? I have yet to see this happen in any other mmo that I have played. In those games I hit a report button (no need for screenshot) and that's it. Yeah ppl wanna know if something is being done about the issue, but clearly the multitude of emails aren't doing the trick. Check the forums for recurring threads asking for someone to do something about all the gold spammers.
Anyhow I agree that yes there are bigger issues that need addressing atm, but why should that mean, that we can't report/suggest other things. Some of these bigger issues appear to have been present all through beta, so when is exactly the right time to report/suggest anything????? It must be up to Zenimax to decide when they fix what and in what order. We may agree in their decisions or not, but I don't see the point in someone like you pointing out in many threads that "this or that isn't THE biggest concern right now".
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Thete✭✭✭Perhaps it’s a way of getting people to only report the worst offenders thus limiting the support emails they will get in turn.
I don't believe that. However, if it was, all they'd need to do is what any number of us have already suggested: when reporting a player of mail just have the option 'Gold selling'. Done and dusted with no further comments required from us. As things stand, the reporting system in general makes me less inclined to report gold sellers and not at all inclined to report bots.MMO PvE veteran looking for suitable guild:
forums.elderscrollsonline.com/discussion/72899/mmo-pve-veteran-looking-for-suitable-guild-ebonheart-pact-templar-eu#latest0 -
Bollerlotte✭✭✭i just want to 2nd that topic!
i dont know which positive effect get ZoS from 3rd party economic in here.0 -
Advising you that a customer service request has been received and that they are going to work on it, and that due to privacy reasons, they will not be following up with you on the outcome, IS NOT SPAM.
Spam is un-solicited email, communication you receive from someone you have no relationship with.
I get a mailbox full of confirmations from ESO and I appreciate knowing that the reports are getting in and the system is working.
It takes me all of 3 seconds to highlight and delete them. If I wanted that to be faster, I could easily setup a mail filter to delete them automatically for me so I never see them again.
I cannot believe how many of you must complain because you get a confirmation email. Just shaking my head.Edited by george.smithb16_ESO on April 20, 2014 9:21AM1 -
Rantog✭✭✭✭
Actually, that is Unsolicited Spam.george.smithb16_ESO wrote: »Spam is un-solicited email, communication you receive from someone you have no relationship with.
Spam is any activity that causes excessive or unnecessary verbiage, or visual clutter.
In this case, it applies. Getting 35 duplicate emails because I report 35 duplicate gold spammers in a session, constitutes Spam.
IMO they should have all SPAM reports sent to a counter rather than a mailer, and have it generate One mail every 3 or 5 days indicating all X reports arrived.
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Thete✭✭✭george.smithb16_ESO wrote: »
I get a mailbox full of confirmations from ESO and I appreciate knowing that the reports are getting in and the system is working.
You get that in game. What does the email tell you that the in-game message doesn't?MMO PvE veteran looking for suitable guild:
forums.elderscrollsonline.com/discussion/72899/mmo-pve-veteran-looking-for-suitable-guild-ebonheart-pact-templar-eu#latest1 -
NadeirSoul ShrivenAgree with the op on this one.I'm more likely to ignore than report these days there are so many.Got to the stage when returning to Glenumbra yesterday I just turned off zone chat.0 -
I turned off the zone chat long ago, I just report the gold sellers that mail me or ones using the guild invite to a gold selling guild, just reporting those is a lot of reports.0
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Kiwi✭✭✭✭i gave up reporting and just turn off zone chat in low level areas
they claim they play the game yet they chose to ignore the never ending scroll of cryptic spam thats spinning all day everyday then what good is reporting it going to do?
i pay to play a game, not fill out reportsEdited by Kiwi on April 20, 2014 10:48AMA large rectangle
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AlliN✭✭✭Agree, now it feels like I'm punished for reports with counter-spam.
And I do report them in bulks.0 -
Actually, that is Unsolicited Spam.george.smithb16_ESO wrote: »Spam is un-solicited email, communication you receive from someone you have no relationship with.
Spam is any activity that causes excessive or unnecessary verbiage, or visual clutter.
In this case, it applies. Getting 35 duplicate emails because I report 35 duplicate gold spammers in a session, constitutes Spam.
IMO they should have all SPAM reports sent to a counter rather than a mailer, and have it generate One mail every 3 or 5 days indicating all X reports arrived.
Well then by your own effort you declare yourself as a spammer spamming the support team since it only takes 1 report from 1 individual to inform them, after they received that initial report it's all spam to them - should you then be banned for spamming?
I must agree with george.smithb16_ESO - I appreciate knowing my report was recieved. I've made rules for my mail with filters searching the content of the email- you report "Gold seller" to ESO - put "Gold seller" in that filter and it's gone or moved or whatever you set the rule to do.
Edited by GambitJ79b14_ESO on April 20, 2014 10:34AM0 -
Sev✭✭george.smithb16_ESO wrote: »And then how would they get the screenshot, that affords them the proof, to allow them to actually take action?
There is such a thing as chat logs, y'know. All they would need is a copy of the chat message reported, which could be included automatically.
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You get that in game. What does the email tell you that the in-game message doesn't?
I can't archive a popup with the same convenience... can you? Some people are keeping track of how many reports they've made along with some other stats.
I've come across an add-on that assists the automation of reporting gold-sellers/bots, and optionally dismisses that in-game confirmation.0 -
yea the emails for gold sellers is bad, but what is worse is reporting bots under "cheating/exploiting" not only do you get an email they open a ticket for your problem and then send you a CS survey email. I just finished answering my 16 in 2 days explaining that them sending me these surveys when I report bots is absurd.
Neither serve any purpose, it isn't a scamming dispute, they inform you that there will be no further information given to you as the matter is private. and then I get surveys about my recent CS interactions.... Why?You have enemies? Good. That means you've stood up for something, sometime in your life.
Winston Churchill1
