Social ban and more than 13 days waiting support

Otifus · June 2020

Greetings, I received a social ban about a week ago, and I’ve been waiting for a response from those support for more than 13 days, I understand that there is a very long waiting time in connection with COVID-19, but I would like to know how long this ban will last and why I received it, my Ticket#200523-005377

Thank you

ZOS_Adrikoth · June 2020

Greetings @Otifus we can confirm that your ticket #200523-005377 is still open and in the right place.

Thank you for your patience and please be aware that we are currently experiencing high contact volumes due to the impact of COVID-19 and you may experience increased waiting times when contacting Customer Support.

Please also know that updating your ticket will put it at the end of the line and delay the response time. Because of this, we recommend only updating your ticket as necessary.

Otifus · June 2020

ZOS_Adrikoth wrote: »

Greetings @Otifus we can confirm that your ticket #200523-005377 is still open and in the right place.

Thank you for your patience and please be aware that we are currently experiencing high contact volumes due to the impact of COVID-19 and you may experience increased waiting times when contacting Customer Support.

Please also know that updating your ticket will put it at the end of the line and delay the response time. Because of this, we recommend only updating your ticket as necessary.

Hi, a few hours after your answer, they answered me in support, and now my problem is solved, thank you very much! ^^

ZOS_Bill · June 2020

Thank you for letting us know the social ban is now removed. Since the issue is resolved we are closing the thread from further discussion.