Bug: Laggs/micro stutters since Greymoor patch when getting XP

Reacher · June 2020

This issue exists since Greymoor patch.
When I gain XP (e.g. new area, defeat enemy, ..) I have micro stutters (0.3-0.5 sec per enemy/XP gain).
It is impossible for me to do things like dungeons, world bosses, raids and so on because of this issue.

One week of waiting and many hours (15-20h) of trying things support told me (things I was sure would not help) I got still these laggs/stutters.
It's not just me according to other forums this issue exists all over the world (EU/NA).

Are you aware of this issue?
Is it gonna fixed with tomorrows maintenance?

risiblewilbury · June 2020

I've been having these exact same issues.

Taleof2Cities · June 2020

Are your out-of-date add-ons disabled, @Reacher?

In fact, you may want to experiment disabling all add-ons and see how much performance improves ...

Reacher · June 2020

Taleof2Cities wrote: »

Are your out-of-date add-ons disabled, @Reacher?

In fact, you may want to experiment disabling all add-ons and see how much performance improves ...

Addons were the first thing I deleted. On my second PC I didn't have Addons enabled. As I mentioned above I tried a lot of things. The issue is NOT on my side.
I tried different PCs, different networks (in different cities), even business connection with best peering partners and 400mbit, many settings mentioned in forums and from support (about 20h of error finding).

As I mentioned, too. This issue exists since greymoor patch and not only on my PC/Account.

ESO Support told me to post my bug in this forum so developer are aware of this issue -> seems that they can't contact their own developers.

Reacher · June 2020

risiblewilbury wrote: »

I've been having these exact same issues.

Did you contact support?

You could send bug request ingame. The more bug request they get the more serious they are take this issue.

You can send bug request ingame using this command:

/bug

Reacher · June 2020

Taleof2Cities wrote: »

Are your out-of-date add-ons disabled, @Reacher?

In fact, you may want to experiment disabling all add-ons and see how much performance improves ...

btw performance seems not to be the issue (FPS around 100+-10 and Ping ~80).

Reacher · June 2020

risiblewilbury wrote: »

I've been having these exact same issues.

Did you get any helpful answer @risiblewilbury ?

Reacher · June 2020

Server maintenance is over but this issues still exists. Still can't play any "fight heavy" content (Dungeons, Trials, PvP or even lvling in open world).

risiblewilbury · June 2020

I haven't played today yet. The only thread I've seen with a dev comment is this on https://forums.elderscrollsonline.com/en/discussion/529545/100-fps-on-a-144hz-monitor-getting-stutters-in-combat/p1
But the response there is just "open a ticket", not very helpful

Reacher · June 2020

risiblewilbury wrote: »

I haven't played today yet. The only thread I've seen with a dev comment is this on https://forums.elderscrollsonline.com/en/discussion/529545/100-fps-on-a-144hz-monitor-getting-stutters-in-combat/p1
But the response there is just "open a ticket", not very helpful

i opened a ticket.. a week ago

ZOS_Bill · June 2020

@Reacher

What is the ticket number that you opened a week ago?

Reacher · June 2020

ZOS_BillE wrote: »

@Reacher

What is the ticket number that you opened a week ago?

200527-003640

hope you can read it.. it's not in english

Jolsyf · June 2020

Same issue, opened an ticket in game. Someone said it happened if you had any skill unmaxed but that's not true, it happens in combat right abit before the killing blow, fps anywhere else is absolute the same.

Reacher · June 2020

Jolsyf wrote: »

Same issue, opened an ticket in game. Someone said it happened if you had any skill unmaxed but that's not true, it happens in combat right abit before the killing blow, fps anywhere else is absolute the same.

I also tried the skill-max-thing.. I really don't understand why support is unable to send a report to their developers.. this is a BUG..

are they scared to raise a ticket?
do they get fired if it is "false alarm"?

@ZOS_BillE
@ZOS_JessicaFolsom
@ZOS_KaiSchober

ZOS_Bill · June 2020

@Reacher

I've sent you a PM regarding your ticket.

Reacher · June 2020

ZOS_BillE wrote: »

@Reacher

I've sent you a PM regarding your ticket.

thx @ZOS_BillE

in the meantime support answered me again with the same answer they gave me 3 times now.. I raise a ticket to NVIDIA cause there was a error in my game log BUT as I wrote them like 5 times now "I tested the game on several PCs, in several networks, in different cities with different providers, even on the new gaming PC of my brother" -> same result on every system i tried it..

is it impossible for the developers to investigate in this issue? there are a lot more people with the same problem

Zackkelley · June 2020

I have this SAME EXACT issue on ps4, did you ever get a response reacher?

Reacher · June 2020

Zackkelley wrote: »

I have this SAME EXACT issue on ps4, did you ever get a response reacher?

support answered but just blaming my setup, newtwork and so on.. didn't admit that's a bug..

ZOS_Bill · June 2020

As posted here, there is a known issue related to skills that are earning XP, and will be fixed in an incremental patch. Some players have reduced the issue by removing skills from their skill bar that are not maxed out.

Reacher · June 2020

tried with no skills.. still same issue.. not reduced the stutter

Taleof2Cities · June 2020

Reacher wrote: »

tried with no skills.. still same issue.. not reduced the stutter

Did you actually read what @ZOS_BillE said?

They admit it is a bug and will fix in a future patch.

Reacher · June 2020

no they didn't admit.. because if I dont have skills at all it shouldn't happen or at least should be better (one of their community managers said in another thread)

AND they didn't tell us when it will be fixed.. 1, 2... 12 months? support still not on the same page if they are really aware of the issue.. still telling me the same bs..