Refund request delayed more than month

Stratatasta · May 2020

Ticket number: 200414-002444
24.04 I got an answer from support that i should wait about 10 days for refund. But it was more than month ago and still nothing. It is not normal, isn't it?

Taleof2Cities · May 2020

Your post should be in the General Help subforums, @Stratatasta ... not here in Players Helping Players.

Indeed, players can not help you resolve your issue.

ZOS_Adrikoth · May 2020

Hey there @Stratatasta if you have still not received your refund, then please reply to our latest response to your ticket so that we can investigate further.

Stratatasta · May 2020

ZOS_Adrikoth wrote: »

Hey there @Stratatasta if you have still not received your refund, then please reply to our latest response to your ticket so that we can investigate further.

Hello @ZOS_Adrikoth. How can i reply to latest response if it as i said was month ago and now i have " This ticket cannot be reopened or updated. If you need further assistance, please submit a new ticket." message? Should I submit a new ticket and wait couple weeks more for response?(if yes, then what kind of ticket it should be?

Stratatasta · May 2020

ZOS_Bill · May 2020

@Stratatasta

Replying back to the existing ticket 200414-002444 should reopen it. If that is not working, go ahead and start a new ticket making sure to reference the previous ticket number.