Refund request delayed more than month

Stratatasta

Ticket number: 200414-002444
24.04 I got an answer from support that i should wait about 10 days for refund. But it was more than month ago and still nothing. It is not normal, isn't it?

Taleof2Cities

Your post should be in the General Help subforums, @Stratatasta ... not here in Players Helping Players.

Indeed, players can not help you resolve your issue.

ZOS_Adrikoth

Hey there @Stratatasta if you have still not received your refund, then please reply to our latest response to your ticket so that we can investigate further.

Stratatasta

ZOS_Adrikoth wrote: »

Hey there @Stratatasta if you have still not received your refund, then please reply to our latest response to your ticket so that we can investigate further.

Hello @ZOS_Adrikoth. How can i reply to latest response if it as i said was month ago and now i have " This ticket cannot be reopened or updated. If you need further assistance, please submit a new ticket." message? Should I submit a new ticket and wait couple weeks more for response?(if yes, then what kind of ticket it should be?

Stratatasta

ZOS_Bill

@Stratatasta

Replying back to the existing ticket 200414-002444 should reopen it. If that is not working, go ahead and start a new ticket making sure to reference the previous ticket number.