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• PC/Mac: No maintenance – April 6
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Loxy37✭✭✭✭ZOS_RobinsonE wrote: »Hey everyone,
Quick update, the european megaserver is now up for internal tests and will be available again within the next 45 minutes if nothing is found.
Give us at least 3 extra days to our subscription in compensation of all of this "maintenances"
Yeah or 90 cents!1 -
whooligans✭✭patrikblb16_ESO wrote: »ZOS_RobinsonE wrote: »Hey everyone,
Quick update, the european megaserver is now up for internal tests and will be available again within the next 45 minutes if nothing is found.
You just pop in here without even the sligthest hint at an apology to tell us the server "might" be up if nothing is found?
Dude, let me tell you this, first thing you gotta do is apologize to the hundreds of thousands of players who have been somewhat patiently waiting to play because you guys screwed up, again.
And when they say "we apologize for the inconvenience" it's also never good enough. You want a hug and flowers?0 -
whooligans wrote: »And when they say "we apologize for the inconvenience" it's also never good enough. You want a hug and flowers?
Yes, pretty please!The brave may not live forever, but the cautious do not live at all...3 -
Pipsissiwa✭✭You may be happy for that but I personally am not, its bad customer service. Communication is key. If a Service Company doesn’t understand that......
I think the main issue here, if you can sift through all the ranting is that most people are time poor and what little free time they do have they don’t like to waste. Hence the general feeling of dissatisfaction here.
Yet again though theres a complete lack of updates, so then you have threads from people asking of they should just go down the Pub, now if there were updates he could have made an informed choice, however seeing as we dont know how bad things are the Servers may be back up in five minutes or it may be tomorrow.
So I will ask how many people here have been hanging around checking the forums on the off chance?
Now how many of you could have been doing something else?
Exactly.
This is why communicating to your customer base is a corner stone of good business.
I do understand that, but unless they can provide new information then it still seems pointless to me. I can see how others disagree tho. I'm just not sure how an update saying 'Still working on it, no further ETA yet' is of use to anybody apart from hand-holding comfort tho - you still can't plan your evening. I just check back periodically, or go out if the option is there. But then I don't feel the need to be back in game the second the servers come back, I'm happy to go do something else and play when they're back eventually.
Maybe its because I'm so used to SOE - we start nagging about them talking to us after a few weeks - updating more than once per event/day is a miracle.0 -
Yep, you have Daggerfall as well.
The Elder Scrolls: Arena
The Elder Scrolls II: Daggerfall
An Elder Scrolls Legend: Battlespire
The Elder Scrolls Adventures: Redguard
The Elder Scrolls III: Morrowind
The Elder Scrolls III: Tribunal
The Elder Scrolls III: Bloodmoon
The Elder Scrolls Travels: Stormhold
The Elder Scrolls Travels: Dawnstar
The Elder Scrolls Travels: Shadowkey
The Elder Scrolls IV: Oblivion
The Elder Scrolls IV: Knights of The Nine
The Elder Scrolls IV: Shivering Isles
The Elder Scrolls V: Skyrim
The Elder Scrolls V: Dawnguard
The Elder Scrolls V: Hearthfire
The Elder Scrolls V: Dragonborn
The Elder Scrolls Online
...you were saying?Edited by Distorted on April 19, 2014 7:51PM1 -
Atwa✭✭It's for today!!! CoñiiiiiiioGuild Española "ESP Scrolls" /w Artema para unirte!
www.espscrolls.es tu comunidad en Español.0 -
NoirJ✭✭✭Pipsissiwa wrote: »GrimMauKin wrote: »You mean the one where the last post was over 2 hours ago?
Personally I feel confident in interpreting no news/update as 'We're still working on it and have no updates to tell you yet' rather than 'We're all gone home and left you all hanging Muahahaha'. When there is something new to tell I'm sure they will tell us. I don't need regular 'No news yet' updates, what a waste of time.
I don't need meaningless updates that tell me no new info - happy to assume they are still busy - they will be wanting the servers up as desperately as we all do too, believe it or not.
You may be happy for that but I personally am not, its bad customer service. Communication is key. If a Service Company doesn’t understand that......
I think the main issue here, if you can sift through all the ranting is that most people are time poor and what little free time they do have they don’t like to waste. Hence the general feeling of dissatisfaction here.
Yet again though theres a complete lack of updates, so then you have threads from people asking of they should just go down the Pub, now if there were updates he could have made an informed choice, however seeing as we dont know how bad things are the Servers may be back up in five minutes or it may be tomorrow.
So I will ask how many people here have been hanging around checking the forums on the off chance?
Now how many of you could have been doing something else?
Exactly.
This is why communicating to your customer base is a corner stone of good business.
Well this is why 90% of people who rage here should stay away from MMO launches for the first month or so. I've never been able to work out why people buy 0-day MMOs and the rage when the server goes off. Do you really think Zenimax has a real life sheogorath that say "Hey, let's shake things up and have some fun at EU prime time"!
Sadly you have a point, but it does just go to show how messed up the Games Industry is.
0 -
Pipsissiwa✭✭patrikblb16_ESO wrote: »ZOS_RobinsonE wrote: »Hey everyone,
Quick update, the european megaserver is now up for internal tests and will be available again within the next 45 minutes if nothing is found.
You just pop in here without even the sligthest hint at an apology to tell us the server "might" be up if nothing is found?
Dude, let me tell you this, first thing you gotta do is apologize to the hundreds of thousands of players who have been somewhat patiently waiting to play because you guys screwed up, again.
When they don't give an update because there is nothing to say - Rage.
When they give an update with as much info as they have so they are communicating as requested - Rage.
They can't win.1 -
Mercbird✭✭
How bout a monkey? I warn you it makes weird noises. Behind you. When your crafting.r.karlb16_ESO wrote: »whooligans wrote: »And when they say "we apologize for the inconvenience" it's also never good enough. You want a hug and flowers?
Yes, pretty please!
2 -
Night_Watch✭✭✭21:15 Server back up. 21:16 server backed up. 21:17 Hamster flies out of wheel at high speed. 21:18 server down!
Are we all ready to try to log in at the same time?
Let's hope that my tongue in cheek prediction does not come true!"If there is an underlying oneness of all things, it does not matter where we begin, whether with stars, or laws of supply and demand, or frogs, or Napoleon Bonaparte. One measures a circle, beginning anywhere."
Charles Fort - Lo! (1931)2 -
Well this is why 90% of people who rage here should stay away from MMO launches for the first month or so. I've never been able to work out why people buy 0-day MMOs and the rage when the server goes off. Do you really think Zenimax has a real life sheogorath that say "Hey, let's shake things up and have some fun at EU prime time"!
Yeah. Problem is, if 90% stayed away, the producers wouldn't make near as much dosh as they do when everyone buys it early. And of course, all the load-related issues would simply occur when everyone else 'buys in' after a month. What you would really need to do is get people to pay up front but have staggered access - though of course no one will be willing to pay for a game to wait 10 months before they are let in while others are already playing it. So they and we all rather live with the bugs and the downtimes and all get in when it's new...
Edited by r.karlb16_ESO on April 19, 2014 7:57PMThe brave may not live forever, but the cautious do not live at all...1 -
ZharaX✭✭✭.21:15 Server back up. 21:16 server backed up. 21:17 Hamster flies out of wheel at high speed. 21:18 server down!
Are we all ready to try to log in at the same time?
Let's hope that my tongue in cheek prediction does not come true!
Sure!
Just let me log in 5 mins before you all do
The picture on the wall is chaotic.
I don't want to look at it, but when I do,
I cannot speak because of the confusion in my head!2 -
Jalani✭Thanks Zeni for keeping us updated with at least a few ETA on the server, this is something a lot of game companies should be doing! thumbs up.
(and yes the down times are annoying but at least this is a service(updates) few other provide)3 -
patrikblb16_ESO✭✭✭whooligans wrote: »patrikblb16_ESO wrote: »ZOS_RobinsonE wrote: »Hey everyone,
Quick update, the european megaserver is now up for internal tests and will be available again within the next 45 minutes if nothing is found.
You just pop in here without even the sligthest hint at an apology to tell us the server "might" be up if nothing is found?
Dude, let me tell you this, first thing you gotta do is apologize to the hundreds of thousands of players who have been somewhat patiently waiting to play because you guys screwed up, again.
And when they say "we apologize for the inconvenience" it's also never good enough. You want a hug and flowers?
An apology in each and every one of their sorry posts would be enough...
0 -
How bout a monkey? I warn you it makes weird noises. Behind you. When your crafting.r.karlb16_ESO wrote: »whooligans wrote: »And when they say "we apologize for the inconvenience" it's also never good enough. You want a hug and flowers?
Yes, pretty please!
Thanks, but I've already got myself one of these. And a number of other vanity pets that make me look pretty by comparison. Still, I'd rather have the flowers and the hug. Well, save the hug, the flowers will do... ;-)
The brave may not live forever, but the cautious do not live at all...0 -
Redgon82eb17_ESOSoul Shrivenhmmh so most likely they didn't fix yet? and more time is needed
dosen't really matter this thread is so much fun 1 -
Ageless✭✭✭whooligans wrote: »And when they say "we apologize for the inconvenience" it's also never good enough. You want a hug and flowers?
Cookies.
A life size replica of my favorite in-game character.Jord.
As I burn down and murder, I know that God forgives.
'Spite all the things I've done my soul yet forever lives.
And all those caught in the shadow of my wings have cause to fear.
I swear on all I've done, no evil shall linger here.0 -
NoirJ✭✭✭
I can empathise with your experience with SOE, however regular updates during an ongoing incident is accepted best practice thoughout the IT Industry.Pipsissiwa wrote: »You may be happy for that but I personally am not, its bad customer service. Communication is key. If a Service Company doesn’t understand that......
I think the main issue here, if you can sift through all the ranting is that most people are time poor and what little free time they do have they don’t like to waste. Hence the general feeling of dissatisfaction here.
Yet again though theres a complete lack of updates, so then you have threads from people asking of they should just go down the Pub, now if there were updates he could have made an informed choice, however seeing as we dont know how bad things are the Servers may be back up in five minutes or it may be tomorrow.
So I will ask how many people here have been hanging around checking the forums on the off chance?
Now how many of you could have been doing something else?
Exactly.
This is why communicating to your customer base is a corner stone of good business.
I do understand that, but unless they can provide new information then it still seems pointless to me. I can see how others disagree tho. I'm just not sure how an update saying 'Still working on it, no further ETA yet' is of use to anybody apart from hand-holding comfort tho - you still can't plan your evening. I just check back periodically, or go out if the option is there. But then I don't feel the need to be back in game the second the servers come back, I'm happy to go do something else and play when they're back eventually.
Maybe its because I'm so used to SOE - we start nagging about them talking to us after a few weeks - updating more than once per event/day is a miracle.
0 -
Grreat, thanks our overlords for this maintenance, from 8pm up to 12am. 4 hours of waiting till its up and when its up i have to go to sleep because tomorrow wake up time is 7am.
Just like always since early access.
Edited by kamohs212eb17_ESO on April 19, 2014 8:05PM2 -
Night_Watch✭✭✭UberTester wrote: »I guess the internal tests failed.
45 min post was at 8:25 so earliest maximum time back on would be 9:10 (ish) I joked at it being 9:15 (21:15).
Gonna miss this thread when game back on!
Edited by Night_Watch on April 19, 2014 8:04PM"If there is an underlying oneness of all things, it does not matter where we begin, whether with stars, or laws of supply and demand, or frogs, or Napoleon Bonaparte. One measures a circle, beginning anywhere."
Charles Fort - Lo! (1931)0 -
elst93neb18_ESO wrote: »whooligans wrote: »And when they say "we apologize for the inconvenience" it's also never good enough. You want a hug and flowers?
Cookies.
A life size replica of my favorite in-game character.
inflatable and made out of vinyl?2 -
Loxy37✭✭✭✭r.karlb16_ESO wrote: »Well this is why 90% of people who rage here should stay away from MMO launches for the first month or so. I've never been able to work out why people buy 0-day MMOs and the rage when the server goes off. Do you really think Zenimax has a real life sheogorath that say "Hey, let's shake things up and have some fun at EU prime time"!
Yeah. Problem is, if 90% stayed away, the producers wouldn't make near as much dosh as they do when everyone buys it early. And of course, all the load-related issues would simply occur when everyone else 'buys in' after a month. What you would really need to do is get people to pay up front but have staggered access - though of course no one will be willing to pay for a game to wait 10 months before they are let in while others are already playing it. So they and we all rather live with the bugs and the downtimes and all get in when it's new...
Yeah but if people chose to play then they have to accept things like this. I've seen this in every MMO I have played since UO and it never changed. Same old rage, same old story. I do blame Zenimax though for not doing a proper open beta for a month or so and then this could have been ironed out. It wouldn't have stopped the rage in the entitlement generation but at least people wouldnt be paying the sub for that month.1 -
ZharaX✭✭✭Remember guys and gals.
This post will no longer exist when game is back on. Have a ball!The picture on the wall is chaotic.
I don't want to look at it, but when I do,
I cannot speak because of the confusion in my head!0 -
Ageless✭✭✭elst93neb18_ESO wrote: »whooligans wrote: »And when they say "we apologize for the inconvenience" it's also never good enough. You want a hug and flowers?
Cookies.
A life size replica of my favorite in-game character.
inflatable and made out of vinyl?
Undecided. Jord.
As I burn down and murder, I know that God forgives.
'Spite all the things I've done my soul yet forever lives.
And all those caught in the shadow of my wings have cause to fear.
I swear on all I've done, no evil shall linger here.0 -
Pipsissiwa✭✭I can empathise with your experience with SOE, however regular updates during an ongoing incident is accepted best practice thoughout the IT Industry.
I guess people have different definitions of "regular": They have updated 3 times in three 1/2 hours including their first proper maintenance post (at 5.29 BST) - more if you include posts in this thread when the login problem first got found. That's not bad.Edited by Pipsissiwa on April 19, 2014 8:08PM0 -
Kaisino✭Pipsissiwa wrote: »GrimMauKin wrote: »You mean the one where the last post was over 2 hours ago?
Personally I feel confident in interpreting no news/update as 'We're still working on it and have no updates to tell you yet' rather than 'We're all gone home and left you all hanging Muahahaha'. When there is something new to tell I'm sure they will tell us. I don't need regular 'No news yet' updates, what a waste of time.
I don't need meaningless updates that tell me no new info - happy to assume they are still busy - they will be wanting the servers up as desperately as we all do too, believe it or not.
You may be happy for that but I personally am not, its bad customer service. Communication is key. If a Service Company doesn’t understand that......
I think the main issue here, if you can sift through all the ranting is that most people are time poor and what little free time they do have they don’t like to waste. Hence the general feeling of dissatisfaction here.
Yet again though theres a complete lack of updates, so then you have threads from people asking of they should just go down the Pub, now if there were updates he could have made an informed choice, however seeing as we dont know how bad things are the Servers may be back up in five minutes or it may be tomorrow.
So I will ask how many people here have been hanging around checking the forums on the off chance?
Now how many of you could have been doing something else?
Exactly.
This is why communicating to your customer base is a corner stone of good business.
Well this is why 90% of people who rage here should stay away from MMO launches for the first month or so. I've never been able to work out why people buy 0-day MMOs and the rage when the server goes off. Do you really think Zenimax has a real life sheogorath that say "Hey, let's shake things up and have some fun at EU prime time"!
But part of the fun at launch is to see how much they will mess up, and raging doesn't hurt anyone (maybe you).0
