late Physical CE and Support

Raikiki · May 2020

Hello, like mentioned in some Threads we are told to get in contact with the support if our physical CE will not make it in time. So i created a ticket but im worried that it will get no response before the launch of Greymoor on Tuesday.

@ZOS_BillE could you give my ticketnumber a look 200519-006213 or atleast tell me that the Support will work on in time?

Thank you very much.

ZOS_Bill · May 2020

@Raikiki

Thank you for including your current ticket number. I've sent you a private message regarding the ticket you've opened.

FatalDarkness · May 2020

Same situation as OP, just looking for confirmation.
Amazon has no estimated delivery date.
Ticket number is 200521-001861.

Thank you!

Jerreth · May 2020

Also same,
Ordered from Amazon on Jan 17,
Made a second ticket just to be sure info was all correct.
Here they are F.Y.I.
Ticket Number 200524-011143
Ticket Number 200519-007354
Thanks

Terruce · May 2020

Same problem.
Ordered from Amazon in January.
Ticket number: 200525-005838
p.s. Delivery to Russia is 2-3 weeks usually.

ZOS_Bill · May 2020

@FatalDarkness

Please go ahead and check your inbox for a ticket update.

raught19ub17_ESO · May 2020

Same issue as these other players. If anyone could look at my ticket, I'd really appreciate it! 200524-002298

Lukas19519 · May 2020

Same issue 200520-006205. Ticket submitted 5/20/2020 no response so far..

boss1dad1 · May 2020

Ticket (supposedly) submitted 5/19, 5/20, 5/21, 5/22, 5/23, 5/24 and 5/25.

Purchased from Amazon on January 19, 2020 for PC. Current delivery date is set for: pending / never.

Ticket number(s): (refer to the image below for all of my ticket numbers)

tokokonob14_ESO · May 2020

Ticket was just submitted today, I admit, but there was no communication about to handle this problem from ZOS prior to this. After paying $130 for the CE I'd have liked to see assistance in being able to actually access the content.

Ticket #200525-005743. Purchased CE from Amazon on January 20th.

ZOS_Bill · May 2020

For anyone with a ticket requesting Greymoor access due to your Physical Collectors Edition being late, please check your account when the servers are up to see if you now have access to Greymoor.

Terruce · May 2020

Got my response 4h ago, order approved and access granted (I'll check it when servers back online).
Tnx for help!

Lukas19519 · May 2020

I have received response from support that access is granted, but sadly I am not able to travel to Western Skyrim.

raught19ub17_ESO · May 2020

Lukas19519 wrote: »

I have received response from support that access is granted, but sadly I am not able to travel to Western Skyrim.

same.

ZOS_Bill · May 2020

As an update, we are currently looking into this issue with some players not being able to access Skyrim.

ZOS_Bill · May 2020

An update has been posted here. The entitlement Greymoor Chapter grant for players who have not yet received their physical collector's edition was delayed. This entitlement should be going out in the next one to two hours.

Kaizer · May 2020

My ticket #200527-009329
Had already made a reply in another similar thread.
Want to mention this reference is actually for my second ticket as the first one apparently disappeared with no response under the My Support tab on the Support portal.
Would really like an update so I can finally play the new content as well.

@ZOS_BillE

ZOS_Bill · May 2020

@Kaizer

Thank you for the ticket number. I had responded in the other thread where you had posted asking for it. You can check your forum inbox for an update on the ticket.