Maintenance for the week of April 6:
• PC/Mac: No maintenance – April 6
• PC/Mac: No maintenance – April 6
REALLY?
Ahtu
✭✭✭✭
Server down for 2 hours now with no ETA in sight so it could be a few more hours because the new chapter was free for everyone? How could such a large issue be allowed to be released into live? What testing if any if being done before these patches are pushed out?
What compensation will we be receiving for the game being down most of the day when it was promised to be released at 08:00?
What compensation will we be receiving for the game being down most of the day when it was promised to be released at 08:00?
12
-
Turelus✭✭✭✭✭
✭✭✭✭✭
Most likely none. ZOS rarely gives compensation for such issues.What compensation will we be receiving for the game being down most of the day when it was promised to be released at 08:00?
@Turelus - EU PC Megaserver
"Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."15 -
preevious✭✭✭✭✭
✭You'll receive 1g.
I'll send it to you if you're in EU.
Now, please, stop asking for compensation, because this does not deserve any.16 -
Ahtu✭✭✭✭I understand this exact same issue happened when they released Elsweyr last year. Who is in charge of testing these things before they are released?8
-
RavenLake✭✭✭Wow, calm down. Issues happen. To expect some sort of compensation because your entitled self didn't get to play right at 8am on the dot is ridiculous. You want a working game or a broken game?24
-
nikolaj.lemcheb16_ESO✭✭✭✭✭
✭Seriously, never plan to play on patchday. It has been like this since 2014.17 -
arena25✭✭✭✭✭Somebody needs to add this to their "Patch Maintenance checklist":
-Make sure that access is granted only to people who bought the chapter/DLC. Check when completed.
This exact same issue happened last year with Elsweyr launch (or so I'm told) and somehow it happened again.
Now, to be fair, I was not counting on playing on launch day, but still, I find it strange that this exact same issue that resulted in emergency server maintenance last year cropped up again this year.
That said, all we can do is wait for Zeni to fix the issue, which might be more complicated than it sounds, especially if they still have no ETA and the issue was discovered around 7:40 am (EDT) (it's now 10:36 am EDT, according to my computer's clock at the time of this post).Edited by arena25 on May 26, 2020 2:36PMIf you can't handle the heat...stay out of the kitchen!6 -
finehair✭✭✭✭Quoting terms of service; 6. AVAILABILITY OF SERVICES AND CONTENT; GAME MAINTENANCE, PATCHES, UPDATES; TERMINATION OF SERVICES title.
"ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion."
Not to bash company or anything, just letting you know by purchasing and playing the game, you agreed to these terms and none compensation has to be given to players by zenimax, unless they choose to.17 -
Mix✭✭✭✭✭
✭Greymoor was unlocked for every player on the PTS, so we did test it but someone forgot to remove those permissions before it went Live? Someone in another thread mentioned when this happened with Northern Elsweyr Chapter (lol yes they did it again) they had to manually remove all players who shouldn't be in the zone from it and that is why it takes so long to "fix".
With something this big I can totally understand over-looking the "did you check the permissions settings" (if this is what caused it of course). Yes, they did the same thing last year with Elsweyr BUT they've also had to adapt to the pandemic restrictions and we're all human, between adjusting to work from home and finish this chapter the note from last year about chapter permissions got lost?
I hope none of the folks working hard to fix this issue are reading the forums though (after this is fixed of course) as there is SO much negativity! Yeah, we have to wait. Yes, it is annoying because we are all super excited to get to play Greymoor/Update 26 but some people are getting a bit extreme. I am sure after this is solved there will be an internal review as to how the same issue from last year happened again this year (assuming the same thing caused it).
I wish the best to everyone involved in fixing the issue. Don't worry about the negativity here because 5 minutes after the servers are up everyone will forget they had to wait and find something else to complain about
9 -
Lotus781✭✭✭✭Server down for 2 hours now with no ETA in sight so it could be a few more hours because the new chapter was free for everyone? How could such a large issue be allowed to be released into live? What testing if any if being done before these patches are pushed out?
What compensation will we be receiving for the game being down most of the day when it was promised to be released at 08:00?
8.00 your lucky mate, for us in europe land it's 12.00 so more then likely you will still get some daytime to play it.But then again maybe not.3 -
Chelo✭✭✭✭✭I understand this exact same issue happened when they released Elsweyr last year. Who is in charge of testing these things before they are released?
And it will happen again next year, and the year after... And we will keep getting people posting about it, like you did... It's the cycle of Life 😅1 -
Julia_Nix✭✭✭By now you should already know that any chapter release is not ready at the ETA. This happens every time, big patch go live, there is some big issue, servers go down again, no ETA, shut up and buy crowns
2 -
SebDeTyra✭✭✭nikolaj.lemcheb16_ESO wrote: »Seriously, never plan to play on patchday. It has been like this since 2014.
This is sadly the best advice on here.
10 -
Eldartar✭✭✭✭Server down for 2 hours now with no ETA in sight so it could be a few more hours because the new chapter was free for everyone? How could such a large issue be allowed to be released into live? What testing if any if being done before these patches are pushed out?
What compensation will we be receiving for the game being down most of the day when it was promised to be released at 08:00?
Show some patience, it's not the end of the world. compensation? what for? because you have had to wait a little longer, like everyone else? Remember there is a pandemic on and they are no doubt doing all of this remotely from home.
Some people................3 -
Knightpanther✭✭✭✭✭
✭Patch day for me normally involves ignoring the fact its patch day, work as normal, put the little one to bed, watch re-runs of Vikings, wait till the Mrs goes to bed then by that time the game (should) be playable
Be Safe3 -
Earthewen✭✭✭✭✭Server down for 2 hours now with no ETA in sight so it could be a few more hours because the new chapter was free for everyone? How could such a large issue be allowed to be released into live? What testing if any if being done before these patches are pushed out?
What compensation will we be receiving for the game being down most of the day when it was promised to be released at 08:00?
Who had the map during this time? Will those potential points continue throughout the entire downtime?1 -
DreamsUnderStars✭✭✭✭✭How many years have you been playing mmos? If it's it's been years or decades and you're *still* whining about stuff like this you have bigger issues that human-error. Seek counseling.
If you're new to mmos, get used to it. The devs are human, they make mistakes, *** happens. If you can't or don't want to get used to it, apply to work there and do better than them.8 -
Kimba_Do✭✭✭nikolaj.lemcheb16_ESO wrote: »Seriously, never plan to play on patchday. It has been like this since 2014.
It's been like this in every single MMORPG I've ever played. Had one issue where I'd been working for weeks to get the items necessary to buy a house, bought it on patch day. 4 hours or so in, they did an emergency roll-back, and by time I got to the house after the server came back up, the house was bought already.
This? This is nothing. Good time to practice patience. (wanders off singing 'Patience' by G&R, slightly off-key) Yeah, yeah.Never meddle in the affairs of dragons, for you are crunchy, and good with catsup.
You're all just a bunch of pixels. Turn off the power and you cease to exist.
White Lions. Bringing the jungle fame for over 50 years.2 -
zaria✭✭✭✭✭
✭✭✭✭✭
Think it was I who pointed it out, had been smarter too give all players on PTS the chapter the same way they give all ESO+Greymoor was unlocked for every player on the PTS, so we did test it but someone forgot to remove those permissions before it went Live? Someone in another thread mentioned when this happened with Northern Elsweyr Chapter (lol yes they did it again) they had to manually remove all players who shouldn't be in the zone from it and that is why it takes so long to "fix".
With something this big I can totally understand over-looking the "did you check the permissions settings" (if this is what caused it of course). Yes, they did the same thing last year with Elsweyr BUT they've also had to adapt to the pandemic restrictions and we're all human, between adjusting to work from home and finish this chapter the note from last year about chapter permissions got lost?
I hope none of the folks working hard to fix this issue are reading the forums though (after this is fixed of course) as there is SO much negativity! Yeah, we have to wait. Yes, it is annoying because we are all super excited to get to play Greymoor/Update 26 but some people are getting a bit extreme. I am sure after this is solved there will be an internal review as to how the same issue from last year happened again this year (assuming the same thing caused it).
I wish the best to everyone involved in fixing the issue. Don't worry about the negativity here because 5 minutes after the servers are up everyone will forget they had to wait and find something else to complain about
Grinding just make you go in circles.
Asking ZoS for nerfs is as stupid as asking for close air support from the death star.0 -
KappaKid83✭✭✭✭✭Server down for 2 hours now with no ETA in sight so it could be a few more hours because the new chapter was free for everyone? How could such a large issue be allowed to be released into live? What testing if any if being done before these patches are pushed out?
What compensation will we be receiving for the game being down most of the day when it was promised to be released at 08:00?
True story here but I have never once agreed with Ahtu and bag him every time I see him in Cyrodil, but this, this I agree with him on, truly remarkable times in ESO.1 -
ACESsiggy✭✭✭I have not moved from my computer for the last few hours waiting for the server to be back online. Drank 6 cups of coffee, taken 3_20mg extended release Adderall and a shot of whiskey "patiently" waiting for the servers to come back online. My life is in ruin now.....
3 -
Atreidus✭✭✭Hi. Do i read this right? Don´t they have gotten a license - management - quality - tester?2 -
Zer0_CooL✭✭✭✭✭
✭Server down for 2 hours now with no ETA in sight so it could be a few more hours because the new chapter was free for everyone? How could such a large issue be allowed to be released into live? What testing if any if being done before these patches are pushed out?
What compensation will we be receiving for the game being down most of the day when it was promised to be released at 08:00?
The opportunity to invest your time in something actually valuable, should be compensation enough.4 -
Ahtu✭✭✭✭I can't PvP so I'll have to do some forum PvP for a bit. I have no patience left anymore after seeing what's happening with each update to this game's performance becoming more unplayable every single time with nothing done about it. There needs to be consequences for such a big mistake not once but twice in a row and I don't see that happening.
What is being done to prevent this issue from happening again?Edited by Ahtu on May 26, 2020 3:05PM0 -
purple-magicb16_ESO✭✭✭✭✭They have to do rollback. They have no choice. Some people got stuff they didn't pay for.I don't comment here often but when I do, I get [snip]3
This discussion has been closed.