Maintenance for the week of July 13:
• PC/Mac: No maintenance – July 13
The issues on the North American and European PlayStation® megaservers have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!
Did you get the mount and chapter access? The others are applied at launch.
https://www.elderscrollsonline.com/en-us/news/post/57527
"The above pre-order items arrive upon the game’s launch for your platform. In addition to this, should you pre-purchase Greymoor digitally, you also instantly unlock this exclusive in-game mount."