Maintenance for the week of November 17:
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC) https://forums.elderscrollsonline.com/en/discussion/685477
I don't see pre-orders bonuses in Greymoor tab in-game.
Did you get the mount and chapter access? The others are applied at launch.
https://www.elderscrollsonline.com/en-us/news/post/57527
"The above pre-order items arrive upon the game’s launch for your platform. In addition to this, should you pre-purchase Greymoor digitally, you also instantly unlock this exclusive in-game mount."