Hi, so I commented on another players post about being social banned on Tuesday. Given that ZoS is obviously ignoring players on that post now Ima make a new post and copy-paste what I wrote there.
I haven't even had the automated reply from my ticket yet.. so I guess that I've been subjected to all my tickets being automatically dumped on an ignore pile to deliberately not be addressed. Great way to treat your most active players...

Once you have the ban once you seem to be blacklisted. This is my 3rd ban this year and I noticed with my 2nd and 3rd I dont even get the automated reply to my ticket so I assume that my ticket has been put on an ignore pile and wont be regarded what so ever unless I come here and to social media to complain and prod.

ZoS.... get your act together We have asked you to work with us and provide information so we can send mails at times that are better or amend Shissus guild tools to send mails at better intervals or change notifications or do whatever it is that will be a sensible compromise and all you do is tell us to stop sending mails.

If customer support and forum mods cant answer our questions (we dont expect you to know how the game is coded) pass the enquiry over to a dev. Someone on the development team should know or should be able to find the bit of code that looks for server "spam" and give us some sort of straight answer so that we can work WITH you and lighten the load of tickets.

It saddens me that some of your most active playerbase members are being targeted like this because your systems disregard us as "trouble" for taking care of our guildies.
And because the inevitable will happen and you will tell me not to send the mails and to find an alternative way of telling members; we have a discord where people are informed about our lottery (which is run across 3 guilds and therefore not run via the guild bank). The last 3 weeks I have been posting in guild chat when i have been on about once an hour. 3 weeks ago we did not even sell 100 tickets, 2 weeks ago we made that total up to 192 (still less than 100 tickets sold in a week. Last week we scraped 100. This week I dared to mail my guilds again and we sold nearly 200 tickets in 48 hours.. which then caused my social ban. The mail system serves its purpose in the function of reaching our members far better than plugging it through chat. Telling me not to use it seriously hurts a fundamental part of our guild community and being able to reach members who live in other time zones.

So please, ZoS; communicate with GMs, communicate with add-on developers and we can figure out how to not overclog the servers when we need to send mails and messages through chat.. because believe me we are scared to mail and message now. A social ban stops us supporting our members. We cant help them farm gear, we cant craft for them, we cant even give them a sodding item from the guild bank. You cripple some of your most important players for supporting the ESO community, and your reluctance to really help, your reluctance to compromise just tells us you dont really care.
#8
May 13