The Elder Scrolls Online

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Does ZOS look at in-game bug reports submitted on PTS server, or only bug reports to PTS forum?

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HumbleThaumaturge
HumbleThaumaturge
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On PTS, I found a major game-breaking bug (exploit) and submitted a bug report via the in-game Customer Service/Feedback Bug reporting method. (A bug so serious it must be fixed before Greymoor goes "live.") I am concerned that this major bug still exists after four patches (still there after v6.0.4 patch today). Does ZOS look at the in-game Bug Reports submitted on PTS server , or only bug reports posted to PTS forum (official Update feedback threads)? Which method of bug-reporting is preferred by ZOS for the PTS server?

Best Answers

  • anitajoneb17_ESO
    anitajoneb17_ESO
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    They say they prefer ingame bug reporting but they look at both (ingame and forum) anyway.

    Maybe they have taken notice of your bug report but haven't found a fix yet. Or they don't consider it as game-breaking as you.
    Edited by anitajoneb17_ESO on May 18, 2020 11:09PM
    Answer ✓
  • anitajoneb17_ESO
    anitajoneb17_ESO
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    HumbleThaumaturge wrote: »
    Elsonso wrote: »
    In game will work. However.... Even if they did consider it serious, it could take them a while to fix it. I think it is unlikely to stop them from rolling it out, though.

    Actually, this bug (exploit) is so major, they most definitely should not go "live" with it.

    If you've reported it ingame and don't want to "publish" it here, send a private message to @ZOS_GinaBruno with the details. Then you're sure you've done all you could, the rest lies in ZOS hands.

    Answer ✓
  • Elsonso
    Elsonso
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    In game will work. However.... Even if they did consider it serious, it could take them a while to fix it. I think it is unlikely to stop them from rolling it out, though.
    XBox EU/NA:@ElsonsoJannus
    PC NA/EU: @Elsonso
    PSN NA/EU: @ElsonsoJannus
    Total in-game hours: 11321
    X/Twitter: ElsonsoJannus
  • HumbleThaumaturge
    HumbleThaumaturge
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    Elsonso wrote: »
    In game will work. However.... Even if they did consider it serious, it could take them a while to fix it. I think it is unlikely to stop them from rolling it out, though.

    Actually, this bug (exploit) is so major, they most definitely should not go "live" with it.
  • universal_wrath
    universal_wrath
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    What is it? I need it, for research purposes.
  • Elsonso
    Elsonso
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    HumbleThaumaturge wrote: »
    Elsonso wrote: »
    In game will work. However.... Even if they did consider it serious, it could take them a while to fix it. I think it is unlikely to stop them from rolling it out, though.

    Actually, this bug (exploit) is so major, they most definitely should not go "live" with it.

    They have probably gone live with worse, but that is their decision, not ours. :smile:
    XBox EU/NA:@ElsonsoJannus
    PC NA/EU: @Elsonso
    PSN NA/EU: @ElsonsoJannus
    Total in-game hours: 11321
    X/Twitter: ElsonsoJannus
  • ThePedge
    ThePedge
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    Neither.

    Tell a lie they fixed two bugs I reported on live. But on PTS who knows.
  • HumbleThaumaturge
    HumbleThaumaturge
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    universal_wrath wrote: »
    What is it? I need it, for research purposes.
    anitajoneb17_ESO wrote: »
    HumbleThaumaturge wrote: »
    Elsonso wrote: »
    In game will work. However.... Even if they did consider it serious, it could take them a while to fix it. I think it is unlikely to stop them from rolling it out, though.

    Actually, this bug (exploit) is so major, they most definitely should not go "live" with it.

    If you've reported it ingame and don't want to "publish" it here, send a private message to @ZOS_GinaBruno with the details. Then you're sure you've done all you could, the rest lies in ZOS hands.

    Thank you for your suggestion: I did not know about doing this.
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