Hey everyone.

Is there a way too restore a lost item in this game? Recently I logged onto my stamina/tank character, which I don't play very often, and noticed that my maelstrom bow was no longer in my inventory. I searched all my characters (with the help of inventory insight and manually) and the buyback options from the merchants, but I could not find it. I don't know if I accidently sold it without noticing it, but I would like to get it back, if that's possible.

I tried contacting the support about this issue, since I know that you can get items that you accidently sold restored in World of Warcraft, as long as you don't do it regularly.
The answer I got to my ticket that stated that I lost my maelstrom bow was an e-mail in which I got asked how the name of that item was and for which currency I bought it. I answered that the name of the item was "The Maelstrom Bow" and that I did not buy it for currency, but instead got it as a reward for my first completed veteran maelstrom arena run.
Since that answer I haven't heard from the customer support again.

Would it help to open a new ticket, or will I get another standard answer and then get ignored again?