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Restoring a lost item

Raphanasuan
Raphanasuan
Soul Shriven
Hey everyone.

Is there a way too restore a lost item in this game? Recently I logged onto my stamina/tank character, which I don't play very often, and noticed that my maelstrom bow was no longer in my inventory. I searched all my characters (with the help of inventory insight and manually) and the buyback options from the merchants, but I could not find it. I don't know if I accidently sold it without noticing it, but I would like to get it back, if that's possible.

I tried contacting the support about this issue, since I know that you can get items that you accidently sold restored in World of Warcraft, as long as you don't do it regularly.
The answer I got to my ticket that stated that I lost my maelstrom bow was an e-mail in which I got asked how the name of that item was and for which currency I bought it. I answered that the name of the item was "The Maelstrom Bow" and that I did not buy it for currency, but instead got it as a reward for my first completed veteran maelstrom arena run.
Since that answer I haven't heard from the customer support again.

Would it help to open a new ticket, or will I get another standard answer and then get ignored again?
  • zvavi
    zvavi
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    You need to reply to your previous ticket, if you don't they will think your issue is solved.
  • Raphanasuan
    Raphanasuan
    Soul Shriven
    zvavi wrote: »
    You need to reply to your previous ticket, if you don't they will think your issue is solved.

    Yeah that's what I did, but since then nothing happened.
  • zvavi
    zvavi
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    zvavi wrote: »
    You need to reply to your previous ticket, if you don't they will think your issue is solved.

    Yeah that's what I did, but since then nothing happened.

    Reply again
  • zvavi
    zvavi
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    And keep replying even when they don't answer you (see what I did there?)
  • ZOS_Bill
    ZOS_Bill
    admin
    @Raphanasuan

    You can post your ticket in this thread so we can make sure the ticket is being handled correctly.
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  • Raisin
    Raisin
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    Do not keep replying to the ticket if you're not getting an answer. Every time you do, you go back to the end of their queue.
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