Support Ticket 200508-009580 Taking days to get ESO Plus coins after purchase?

Llewelyns · May 2020

I had posted this over in the ESO plus and it was suggested that I post here.

I am just newly returning to ESO. I am loving the game the support staff have been great. I registered and paid for ESO Plus on April 17th but things didn’t take effect till April 21st, I actually got ESO Plus with the free week special on Monday a day before my crowns. There were some other billing issues that the ESO team is working out for my account so I am not sure if it is just something strange with my account or if this is something everyone else experiences.

On Friday May 8th in the a afternoon I registered for the 12 month ESO membership I figured I would use the Crowns over the week end. So after 4 hours of it not showing up and only a pending $1 transaction on my CC, I opened a ticket through text response I was told that my payment had gone through but it takes 72 hours to process. That seems like a long time for an online purchase to me, my CIO would be finding a replacement for me if my company’s store took 72 hours to process.

Does this seem right?

Llewelyns · May 2020

OK so now we are past the 72 hour mark and I am not sure what I should do. This is very frustrating that I can't purchase stuff through the elderscrollsonline website. My friend isn't having the same issues through Steam.

Taleof2Cities · May 2020

List the ticket number in your thread, here, @Llewelyns, so a friendly forms mod can update it for you ...

Never mind, the ticket number is in the thread title ...

Llewelyns · May 2020

Thanks Tale, I appreciate your time and help.

Llewelyns · May 2020

Does anyone else have a similar issue?

Can I buy stuff through steam and have it applied to an account that I purchased directly from ESO? Cause I am at a loss of what to do and I know steam will process my payments and get me my stuff immediately.

We are at over 3 days now and all I have heard back is that I have to wait for my payment to clear?

ZOS_Bill · May 2020

@Llewelyns

Please check your inbox for an update on ticket 200508-009580.

Llewelyns · May 2020

ZOS_BillE wrote: »

@Llewelyns

Please check your inbox for an update on ticket 200508-009580.

@ZOS_BillE I don't see anything in my inbox or an update to the ticket. I added a comment that I think the issue is do to a previous problem with billing. I was billed for 6 individual ESO Plus months though I only wanted 1. I had that corrected and I am awaiting my refund. They did remove the extra Crown Coins that I was given with the 6 months of ESO Plus, but it seems that my membership is still active through October. It should be ending in May instead. So I can't purchase the 1 Year subscription till October.

Thanks for your time and help with this.

ZOS_Bill · May 2020

@Llewelyns

Make sure you are looking in your forum inbox where you would receive private messages from others on the forum. You can use this link to access the inbox.