Ticket 200429-000516 seeking update

MasterMumen · May 2020

Hello!

It's been something like 7 days total now; 4 days ago I updated my ticket (then 3 days old) with new information in the hopes my ticket would be sent along in the right direction.

I wasn't aware of the situation when I first posted the ticket and I'm still unsure of what's caused the situation - I haven't received any notifications via email

If anyone from ZOS could please check my ticket and let me know if I need to submit a new ticket under a different topic it would be much appreciated!

Thanks,
MuMen

Raisin · May 2020

@ZOS_BillE can probably have a look.

That said, customer service is currently experiencing high contact volumes and the average wait time seems to be a lot longer than just a week. Also, updating your ticket puts it back to the end of their queue, so avoid doing this as it will likely prolong your wait. Good luck!

MasterMumen · May 2020

eep! Longer than a week. Understandable but painful none the less.

I had done a little reading and I was uncertain if Updating my current ticket had set it back in the que or if that was only when you submit multiple tickets. yikes. lol

I've also done a lot of reading on people dealing with this thing called a social ban ~ seem's I've earned one myself and I'm wondering just how much longer it will be, or if it will ever be removed.

I mean is this like a 10 day thing or a 30 day thing or like a forever thing?

Really can't play this way I mean this is really brutal. I've tried questing but I'm so A.D.D. I just can't. I need to bounce around doing stuff with people.

Raisin · May 2020

MasterMumen wrote: »

eep! Longer than a week. Understandable but painful none the less.

I had done a little reading and I was uncertain if Updating my current ticket had set it back in the que or if that was only when you submit multiple tickets. yikes. lol

I've also done a lot of reading on people dealing with this thing called a social ban ~ seem's I've earned one myself and I'm wondering just how much longer it will be, or if it will ever be removed.

I mean is this like a 10 day thing or a 30 day thing or like a forever thing?

Really can't play this way I mean this is really brutal. I've tried questing but I'm so A.D.D. I just can't. I need to bounce around doing stuff with people.

It's not a forever ban. If you did something bad enough to actually earn that, you'd probably get into more serious trouble.

The length varies I believe, I've heard people say the ban was over faster than support managed to answer. But in the threads I've seen recently where a lot of people have gotten it wrongfully (I'm assuming you're one of those), I think some said it's basically an undetermined length and doesn't go away till support clears you? Which is obviously a really bad combination with the current issue of support being do slow.

MasterMumen · May 2020

Well that's good to know it'll eventually come to an end. I really feel for anyone that gets this wrongfully. I mean even just one day of it is really annoying but a week or more is torture and then if you're a GM trying to manage things like a guild trader oh wow.

Let's hope this issue gains a high priority and the banning gets a serious revamp to help protect active guild leaders at the very least. That's not me - but really that's just mind blowing that's even allowed to happen to them.

A thought on the matter: Everything is made up of chains / connections / links and there is always the weak link factor; Perhaps our game here is in need of a higher level of help than is presently available.

What about something like a GoFundMe by us players, accepted by the developer and teams to help support repairing hardware / cover additional time or additional team members needed to make these ends meet; reforging weak links into strong ones ?

Just a thought;

ZOS_Adrikoth · May 2020

Hey there @MasterMumen we can confirm that your ticket is in the right place and an agent will reach out as soon as possible. Thank you for your patience, as we are currently experiencing high contact volumes, due to the impact of COVID-19.

MasterMumen · May 2020

Thank you! @ZOS_Adrikoth