Does refund take longer than 1 week?

Regrief · April 2020

Hello,

I sent a ticket 1 week ago to get refund on Elsweyr Digital Upgrade.
I've provided the receipt but haven't heard from an agent for 3 days...
I hear ticket gets automatically closed when left for more than 3 days, so I'm a bit concerned.

My ticket number is #200331-005311.
Thanks.

redspecter23 · April 2020

It can take quite some time. Often longer than a week to get talking to a real person.

yRaven · April 2020

My ticket has 3 days too, also for a refund in a crown store item, it's probably normal to take long

Mine is #200403-005396

ZOS_Bill · April 2020

Please be aware that we are currently experiencing high contact volumes, due to the impact of COVID-19, and you may experience increased waiting times when contacting Customer Support.

GrimSN · April 2020

Same problem. Ticket #200402-002071

ZOS_Bill · April 2020

@GrimSN

Please check your inbox for an update.

etherin77 · April 2020

Same here, been waiting since the 8th of this month tix # 200408-003813