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Does refund take longer than 1 week?

Regrief
Regrief
Soul Shriven
Hello,

I sent a ticket 1 week ago to get refund on Elsweyr Digital Upgrade.
I've provided the receipt but haven't heard from an agent for 3 days...
I hear ticket gets automatically closed when left for more than 3 days, so I'm a bit concerned.

My ticket number is #200331-005311.
Thanks.
  • redspecter23
    redspecter23
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    It can take quite some time. Often longer than a week to get talking to a real person.
  • yRaven
    yRaven
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    My ticket has 3 days too, also for a refund in a crown store item, it's probably normal to take long

    Mine is #200403-005396
    Jack of all trades. Master of at least one.
    -
    Àrës - Magicka Dragonknight (EP)
    Persephónē - Magicka Warden (EP)
    Athēna - Magicka Templar (EP)
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    Hërmës - Runner Troll (EP)
  • ZOS_Bill
    ZOS_Bill
    admin
    Please be aware that we are currently experiencing high contact volumes, due to the impact of COVID-19, and you may experience increased waiting times when contacting Customer Support.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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    Staff Post
  • GrimSN
    GrimSN
    Soul Shriven
    Same problem. Ticket #200402-002071 :(
  • ZOS_Bill
    ZOS_Bill
    admin
    @GrimSN

    Please check your inbox for an update.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • etherin77
    etherin77
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    Same here, been waiting since the 8th of this month tix # 200408-003813
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