THExWOOD wrote: »

I am sorry but I don't buy this answer and i am sure many others will not either. This is a comment to try to quiet the masses of customers wrongfully accused and banned. As a manager you never tell customers you screwed up because you can open the company up for a lawsuit. Everyone in business knows this and it is a load of crap.

To who's comment do you refer?

Jadeviper1974 wrote: »

To who's comment do you refer?

There's only been one "answer" yet on all the matter, I'd say, so the reference seems obvious ?

And yes, he for sure is right: Being careful is the only way at this point, I wouldn't want to be in Jessica's shoes of having to post something that's nothing !

l-wilson-1986b16_ESO wrote: »

phaktoryub17_ESO wrote: »

l-wilson-1986b16_ESO wrote: »

LadyChaos wrote: »

you guys call for a response and a forum admin puts her neck out gives you an answer and you jump her stuff like its candy.. then you ask why they don't answer individual requests...

not everyone is innocent, take it to private tells/CS reports so CS/forum admin time is focused appropriately, please..sincerely wishing speedy resolutions to your issues.

We did ask for a response, you are correct. But I have to ask how all those accounts got banned in such a short space of time yet appealing a ban may take days. Basically it's telling us it takes them seconds to ban your account and hours to investigate if that ban was even justified. I don't even know how they could ban so many accounts in that space of time without some automated support.

It doesn't bring me comfort, or prove to me that support is doing right by its community. It's about time laws changed to hold internet games more accountable for how they treat their clientelle.

You can't ban that many people that quick without using tools. There is something automated in there even if it's only SQL query (or whatever DB tool they use) to report back a yes or no on a duped item. There were automated tools involved. The ban or suspend button may have been pushing by a person, but you can't go through millions of accounts that quickly without automate tools. Any IT guy worth his salt could tell you that.

Yea I know, i'm a developer and I knew instantly roughly how they would detect a duper, and also that my husband would be banned because Zenimax sent him duplicate CE items, thus flagging him. I was correct about him getting banned (I got him out of bed to check) the second I saw the damn posts. Now our easter weekend is ruined by a bug that has gone on since early access.

FWIW, my primary account was hit by the bank bug and I lost 80 slots and tons of gold and items, but I got the resend of the emails. I emptied the emails and stuck all the items on a mule (with the other ones) in my attempt to troubleshoot my hireling emails issue. My primary account was not suspended or banned. I just check again and still there on my mule. See attached SS I just took.

ZOS_JessicaFolsom wrote: »

Hey folks, just wanted to add a bit of clarification for the ban we issued today. The ban today was not automated. We do sometimes use automated bans for more black-and-white violations such as gold sellers. That said, we're not immune to mistakes, and will always do what we can to make right on our mistakes. If you feel you were erroneously banned or suspended, we hope you'll contact us so we can review it. We will do reverse bans and suspensions if we find we issued them in error.

Thanks for the update but from your words I see it is more serious than if was just an automated error.

Can someone explain me how I can be manually "suspended" if:

- I haven't sold (guild stores), traded, *mailed any item ingame.
- I've have never joined any guild.
- I've have never spammed the chat. In fact barely I speak in chat because as an experienced player I know that it could expose me to abuse of false reports.
- I have not harassed, disrupted anyone.
- I have not false reported anyone except bots in dungeons, goldspammers, and mail spams.
- I haven't used any automated software nor any macro (I have a Razer Naga Epic mouse).
- I haven't experienced any bugs like skyfalling, items dissapearing or bank slots dissapearing.
- I haven't duped anything not even accidentally.
- I'm not even "rich" ingame. The total amount of gold I have should be less than 10k.
- For the above reason, I haven't maxed the inventory bags or the shared bank (that could be suspicious) .
- I don't have any massive amount of crafting materials. All of them are due of playing 4 characters to lvl 15.
- My other 4 characters are just working as bank mules in their respective professions. (I planned playing them in the future). I log them often to distribute the items I get while questing/exploring.
- The addons I used are most for inventory management: InventoryInsight, ResearchAssistant, SousChef, LootDrop, InventoryMod; Librarian for books. None of these could be considered "cheating"

Sorry, but I'm out of ideas that could flag my account as suspicious. Hence banned for playing normally.

Yes I followed the appeal. This is my reference code 140418-078800.

*/edit I just remembered that I've sent some lockpicks to someone and 3 crafted bows to another player for free who asked for them in zone chat.

phaktoryub17_ESO wrote: »

l-wilson-1986b16_ESO wrote: »

phaktoryub17_ESO wrote: »

l-wilson-1986b16_ESO wrote: »

LadyChaos wrote: »

you guys call for a response and a forum admin puts her neck out gives you an answer and you jump her stuff like its candy.. then you ask why they don't answer individual requests...

not everyone is innocent, take it to private tells/CS reports so CS/forum admin time is focused appropriately, please..sincerely wishing speedy resolutions to your issues.

We did ask for a response, you are correct. But I have to ask how all those accounts got banned in such a short space of time yet appealing a ban may take days. Basically it's telling us it takes them seconds to ban your account and hours to investigate if that ban was even justified. I don't even know how they could ban so many accounts in that space of time without some automated support.

It doesn't bring me comfort, or prove to me that support is doing right by its community. It's about time laws changed to hold internet games more accountable for how they treat their clientelle.

You can't ban that many people that quick without using tools. There is something automated in there even if it's only SQL query (or whatever DB tool they use) to report back a yes or no on a duped item. There were automated tools involved. The ban or suspend button may have been pushing by a person, but you can't go through millions of accounts that quickly without automate tools. Any IT guy worth his salt could tell you that.

Yea I know, i'm a developer and I knew instantly roughly how they would detect a duper, and also that my husband would be banned because Zenimax sent him duplicate CE items, thus flagging him. I was correct about him getting banned (I got him out of bed to check) the second I saw the damn posts. Now our easter weekend is ruined by a bug that has gone on since early access.

FWIW, my primary account was hit by the bank bug and I lost 80 slots and tons of gold and items, but I got the resend of the emails. I emptied the emails and stuck all the items on a mule (with the other ones) in my attempt to troubleshoot my hireling emails issue. My primary account was not suspended or banned. I just check again and still there on my mule. See attached SS I just took.

Well that's certainly interesting, and makes the situation even more curious. Guess we'll just have to wait and see how many people get their bans turned around so we can figure out what the hell has happened.

My boyfriend got banned earlier today. He did nothing wrong. We have clung to the phone waiting on hold for three hours at a time. No effort to resolve this in a timely manner. I am severely disappointed in the attention these issues are receiving. I know none of you can resolve this, I just want to rally some solidarity and voice this injustice. Those of you in similar situations are not alone. ESO support is a joke. They can't stop people from botting in game but they will ban people based on an algorithm with no causation. **Apparently they are now closing threads on this topic in an effort to control their self inflicted damage.

People stop asking for compensation mistakes happen forgive and move on

felixgamingx1 wrote: »

People stop asking for compensation mistakes happen forgive and move on

You know they are still deducting game time from suspended accounts right? Plus people aren't asking for compensation. They are trying to establish why they no longer have access to the goods they purchased less than a month ago.

Sooo I'm just waiting for my friend to get unbanned so I can level... But hey just take the support page down, screw addressing the issue over the weekend.

ZOS_JessicaFolsom wrote: »

Hey folks, just wanted to add a bit of clarification for the ban we issued today. The ban today was not automated. We do sometimes use automated bans for more black-and-white violations such as gold sellers. That said, we're not immune to mistakes, and will always do what we can to make right on our mistakes. If you feel you were erroneously banned or suspended, we hope you'll contact us so we can review it. We will do reverse bans and suspensions if we find we issued them in error.

I can not believe that these bans are all actually handled by people. There have been no emails at all. So many of the stories I see and have personally experienced seem to be silly.

My husband for example. We play together. Neither of us really plays alone. We are in some guilds, but we do not have the permissions to use the guild banks due to social members and what not. We do not hack. We do however tradeskill. He and I give each other mats (I get all the metal working and enchanting, he gets all the wood and cloth/leather). We use the mail system a lot since space is limited and we had been scared to buy bank space due to that bug. We have been trying to sell our mats (stacks of ingots, cloth, green crafting components). I think we have bought a few on level purple items to help us level. No where in any of that is something that I see as bannable. We can't even fight this if you won't even send an email saying what is wrong. And the email we did get asked us for credit card information and the secret question answer (which sounded really sketchy).

We really wanted to play this game. We really did. I am fairly upset about the possibility that we might give it up. I love TESO. I pushed him to get the game. We both have some disabilities that make it hard to do other activities so we were excited at a game we could both love and do together for entertainment. Now it seems I might need to see if there is a way to get a refund. Not even a full month, and now our Imperial Editions are worthless?

Hey folks, just wanted to add a bit of clarification for the ban we issued today. The ban today was not automated. We do sometimes use automated bans for more black-and-white violations such as gold sellers. That said, we're not immune to mistakes, and will always do what we can to make right on our mistakes. If you feel you were erroneously banned or suspended, we hope you'll contact us so we can review it. We will do reverse bans and suspensions if we find we issued them in error.

If you read this carefully it says the bans issued where not automated, however most people have had their account suspended. It reads to me that the bans where not automated, but the suspended accounts may have been automatic.

kestrel_mpb16_ESO wrote: »

ZOS_JessicaFolsom wrote: »

Hey folks, just wanted to add a bit of clarification for the ban we issued today. The ban today was not automated. We do sometimes use automated bans for more black-and-white violations such as gold sellers. That said, we're not immune to mistakes, and will always do what we can to make right on our mistakes. If you feel you were erroneously banned or suspended, we hope you'll contact us so we can review it. We will do reverse bans and suspensions if we find we issued them in error.

Looking at the forums here and on other sides makes it clear that a major problem happened. I hope that you've escalated this to those in charge of the process.

No. People like you dont seem to understand. The reason this *seems* like a huge problem is because ZoS does not issue forum bans to coincide with game bans. Every other mainstream MMO in existence links your forum account to your game account so the negative PR cant happen. What we have on these forums is an incredible vocal minority making a problem much larger than it actually is. 99% of the people playing the game would've never known about this ban wave had ZoS done what every other company does and banned the forum accounts too.

No one here, on these forums, is going to admit guilt. If there's a sliver of hope they can get away with it, they'll scream from the rooftops about how they've been wronged.

Like I said before, there's a reason Blizzard does ban waves by the 100,000's and no one ever hears about it unless they make a public statement. Because those people have their voice taken away so they cant slander and lie publicly, and for the very small number that get caught in the crossfire and wrongfully banned, they call customer service and get it sorted out - which is what you have to do in this case anyway. The whole PR hit is entirely unnecessary.

I'm sure many of you were wrongfully banned, but then again there are many people who take advantage of exploits and are the first to deny it and not take responsibility for it. I'd rather that ESO be overzealous then to let a large subsection of cheaters off the hook. Sorry to all of you who really did nothing wrong, and I hope it gets fixed quickly.

kaberlynub17_ESO wrote: »

JessiCollins wrote: »

My boyfriend got banned earlier today. He did nothing wrong. We have clung to the phone waiting on hold for three hours at a time. No effort to resolve this in a timely manner. I am severely disappointed in the attention these issues are receiving. I know none of you can resolve this, I just want to rally some solidarity and voice this injustice. Those of you in similar situations are not alone. ESO support is a joke. They can't stop people from botting in game but they will ban people based on an algorithm with no causation. **Apparently they are now closing threads on this topic in an effort to control their self inflicted damage.

I have a similar issue. My husband was suspended today. There is no sense to this suspension. His only crime seems to be a lot of time to play the game. Most of his time is spent legitimately farming mats for crafting and selling excess in world chat. How is this against the ToS?

I've canceled our family's other two subscriptions until this company can figure out what they are doing. I've been on the fan boy band wagon until now. The launch was smoother then any other I have ever seen and there will always be bugs, but an unsubstantiated suspension does not warrant my support through a monthly fee on top of the $240+ for three collectors editions we've already payed. I just can't see investing time and money in a game where we need to fear bugs that wipe a players inventory or suspend when there is no clear reason or data to support it.

Be careful. Discussing that you cancelled your subscription in response to these issues until they fix your stuff will get your posts closed under their "goodbye" clause.

Vodkaphile wrote: »

kestrel_mpb16_ESO wrote: »

ZOS_JessicaFolsom wrote: »

Hey folks, just wanted to add a bit of clarification for the ban we issued today. The ban today was not automated. We do sometimes use automated bans for more black-and-white violations such as gold sellers. That said, we're not immune to mistakes, and will always do what we can to make right on our mistakes. If you feel you were erroneously banned or suspended, we hope you'll contact us so we can review it. We will do reverse bans and suspensions if we find we issued them in error.

Looking at the forums here and on other sides makes it clear that a major problem happened. I hope that you've escalated this to those in charge of the process.

No. People like you dont seem to understand. The reason this *seems* like a huge problem is because ZoS does not issue forum bans to coincide with game bans. Every other mainstream MMO in existence links your forum account to your game account so the negative PR cant happen. What we have on these forums is an incredible vocal minority making a problem much larger than it actually is. 99% of the people playing the game would've never known about this ban wave had ZoS done what every other company does and banned the forum accounts too.

No one here, on these forums, is going to admit guilt. If there's a sliver of hope they can get away with it, they'll scream from the rooftops about how they've been wronged.

Like I said before, there's a reason Blizzard does ban waves by the 100,000's and no one ever hears about it unless they make a public statement. Because those people have their voice taken away so they cant slander and lie publicly, and for the very small number that get caught in the crossfire and wrongfully banned, they call customer service and get it sorted out - which is what you have to do in this case anyway. The whole PR hit is entirely unnecessary.

How do you explain all the people whose forum accounts got banned along with their game accounts and they are using other people to post their questions?

So you're saying I'm slandering and lying here in my post? This post that describes what happened to me and encourages people to call support? Just like you said people who are caught in unfairly in stuff do? Hrmm interesting.

People like you need to stop comparing Amateur Hour at Zenimax to Blizzard. Blizzard has over a decade of experience and runs a dedicated anticheating code that is amazingly advanced. Zenimax doesn't have anywhere near the tools or experience that Blizzard has and as such there is no comparison.