(Resolved!!!!) For those of you who were incorrectly suspended (not banned), this is what I did

kaberlynub17_ESO

phaktoryub17_ESO wrote: »

Be careful. Discussing that you cancelled your subscription in response to these issues until they fix your stuff will get your posts closed under their "goodbye" clause.

That's fine. I rarely post in forums unless it's a game breaking issue. And this is game breaking.

Valaska

felixgamingx1 wrote: »

People stop asking for compensation mistakes happen forgive and move on

What are you talking about? When I get my account I damn well want a compensation, this is fricken ridiculous, I want my items back if they are gone, I put a lot of time into this and quite frankly if that time gets effed over I'm moving on to EverQuest Next, SOE has good customer support at least.

JessiCollins

People who exploit will surely deny culpability.

Innocent people will do the same.

I literally watched my boyfriend manually stack items in the guild bank manually, as the patch notes stated he should do, prior to him being banned. The only thing he has to show for stacking items in the bank is hours of his life gone due to guild banks not working properly... not any special items or equipment. Anyone at Zenimax could clearly check the inventory and trade history to see that he hasn't gained anything.

And if you haven't noticed, the people who were banned are NOT posting in this forum because they ARE banned. This isn't a vocal minority, this is loved ones of innocent players who just want to enjoy an Elder Scrolls game together.

I understand where some forum contributors are coming from with their suspicions, and I had my own with false bans until the third person in my guild banned was my boyfriend, with the two previous bans being reversed.

This is clearly happening to many people, wives, girlfriends, friends, and family are speaking up for these people because this is nonsense and needs to be addressed immediately.

The backlash that these same loved ones will surely unleash on social media will be very detrimental to the game.

Laerania_ESO

My main forum account had a "permission denied" minutes later after I tried to log in the game and the TESO account.

This account is registered with the second beta key I received.

phaktoryub17_ESO

JessiCollins wrote: »

People who exploit will surely deny culpability.

Innocent people will do the same.

I literally watched my boyfriend manually stack items in the guild bank manually, as the patch notes stated he should do, prior to him being banned. The only thing he has to show for stacking items in the bank is hours of his life gone due to guild banks not working properly... not any special items or equipment. Anyone at Zenimax could clearly check the inventory and trade history to see that he hasn't gained anything.

And if you haven't noticed, the people who were banned are NOT posting in this forum because they ARE banned. This isn't a vocal minority, this is loved ones of innocent players who just want to enjoy an Elder Scrolls game together.

I understand where some forum contributors are coming from with their suspicions, and I had my own with false bans until the third person in my guild banned was my boyfriend, with the two previous bans being reversed.

This is clearly happening to many people, wives, girlfriends, friends, and family are speaking up for these people because this is nonsense and needs to be addressed immediately.

The backlash that these same loved ones will surely unleash on social media will be very detrimental to the game.

I love the troll logic "Only guilty people proclaim their innocence" and how they use it to justify that we are all guilty. God I hope some of these things happen to them.

Fallenturtle

Two of my guildies were in-justly suspended today during a dungeon run. They have not broken anything nor duped anything as if that was the case then several other people that I know should have gotten suspended. They have contacted the help line to get it resolved, but sadly the help line has not been very Helpful.

I'm just commenting on this as it's not only affecting people incorrectly but also affecting those that regularly group or pvp with these people. In Fact, one of the people wrongfully suspended is the guild master of my main guild!

Also, in the future it would help if zenomax would tell people WHY They are being suspended instead of just saying "oh you're suspended for an indefinite amount of time"

JessiCollins

If I wake up after these sympathy brownies to find my boyfriends ban reversed I might keep playing this *broken yet full of beautiful potential* game

keith.photogeekb14_ESO

Vodkaphile wrote: »

No one here, on these forums, is going to admit guilt. If there's a sliver of hope they can get away with it, they'll scream from the rooftops about how they've been wronged.

You're absolutely right, they will. On the other hand, you know who else will scream from the rooftops? The wrongly accused.

So there is the valid point that people will lie in their own best interest. There is also the valid point that people will speak up with the truth to defend themselves. Neither one invalidates the other - it makes for a faulty argument to claim one and discount the other.

Vodkaphile wrote: »

Like I said before, there's a reason Blizzard does ban waves by the 100,000's and no one ever hears about it unless they make a public statement. Because those people have their voice taken away so they cant slander and lie publicly, and for the very small number that get caught in the crossfire and wrongfully banned, they call customer service and get it sorted out - which is what you have to do in this case anyway. The whole PR hit is entirely unnecessary.

I'm curious... what exactly are you basing that the number wrongfully banned is "very small"?

As you point out, most MMO's silence the forum account of banned members as well - and you are correct that not doing so here, allows for more visibility to the banning that what would normally occur.

However, by the same logic that others wouldn't know about the bans (historically speaking), doesn't that also mean that you wouldn't really have any information to base that on?

I certainly don't have a problem with you voicing an opinion based on an assumption - it just seems like you're stating it as more factual than opinion that is (based on your own points) based on minimal actual facts, in the same post as refuting the opinions of others based on their minimal (or questionable) facts.

...so what justification is left? ZOS certainly isn't infallible...

Audigy

I think its sad how fast people defend "friends", people they know nothing about. Fact is, nobody except the banned person knows if he or she did exploit.

Ofc they wont say "I did exploit" to you, that would be silly don't you think? Its much easier to pretend "I am innocent"


Its the same situation we had at wow some time ago. There was a bugged boss that could be farmed over and over again, people abused it and were banned, claiming they did nothing wrong. There were even petitions running as a very popular wow guild was caught in the process.

mmob16_ESO28

Audigy wrote: »

I think its sad how fast people defend "friends", people they know nothing about. Fact is, nobody except the banned person knows if he or she did exploit.

Ofc they wont say "I did exploit" to you, that would be silly don't you think? Its much easier to pretend "I am innocent"


Its the same situation we had at wow some time ago. There was a bugged boss that could be farmed over and over again, people abused it and were banned, claiming they did nothing wrong. There were even petitions running as a very popular wow guild was caught in the process.

I think it's sad how fast people judge complete strangers on the internet, people they know nothing about.

I do know my brother. I know he sat right next to me while we were playing. I know you don't know what you're talking about.

JessiCollins

Yea, I don't know this random stranger I play ESO with either

Phyllya

I don't care..

They did a mistake .. they have to apologize and give us something for the troubles..

Oh.. Can i forget to pay the subscription on time?

The Elder Scrolls Online:
We have gold seller's 24h /day.. We have Teleporting lvl 3..4 ghost people every minute at some quests.. you can sit down and watch them.. they are funny.. we have boss bots in all dungeons.. -.-

I'm not talking about the bugs/crashes/quests/missing stuff and all that wrong issues in game.. because its a new game.. we understand.. We bought it because we wanted and loved it.. Now we pay and don't play?

I paid to play with my husband! and i can't too.. Good Easter to you too..

I noticed they suspended all couple players / or people who have 2 accounts or something like that..

We (customers) need you to Work faster please..

Hell yeah.. ban them all, and lets go home and eat chocolate!

I'll want the time lost, better that they offer people compensation, and solve this issue fast, this is xxxxxxx bad.. -.- xxxxxxxxxxxxxxxxxxxxxxxxxx joke!

I think many people are getting very upset with this.. I AM.. !!!!

( You will not want many angry women that can't play with their Husbands )

Thank you all for sharing your issues.

j.frank.nicholsb14_ESO

I paid to play ESO with my wife, she was banned and did not do anything wrong. The least a company owes someone they suspend/ban is an email explaining the action they took and how the person can appeal it. Instead we have heard NOTHING from them. We have appealed and still have heard nothing.

JessiCollins

Phyllya wrote: »

I don't care..

They did a mistake .. they have to apologize and give us something for the troubles..



( You will not want many angry woman that can't play with their Husbands )

Thank you all for sharing your issues.

I am reduced to playing musical beer bottles and trying to teach my banned questing partner the art of blowing different notes.

I work and go to school full time and have a five year old. Friday nights and weekends are all I have. I'm not a full time gamer and part time troll like some of you nerd haters. This is seriously affecting my time. I made an investment and am not seeing a return on the time I put into earning the money that paid for my subscription. This super stinks. I feel for everyone else in the same situation

Valaska

j.frank.nicholsb14_ESO wrote: »

I paid to play ESO with my wife, she was banned and did not do anything wrong. The least a company owes someone they suspend/ban is an email explaining the action they took and how the person can appeal it. Instead we have heard NOTHING from them. We have appealed and still have heard nothing.

This is literally the only company I've ever seen that doesn't send warnings or suspensions. This is the first time I've been suspended from any game as well! Definitely the first company I've seen with customer support this poor...

phaktoryub17_ESO

My account is back!!!! it took about 3 hours after my phone call, and I received no notice or email from anyone but I tried to log in and it's back!

phaktoryub17_ESO

JessiCollins wrote: »

If I wake up after these sympathy brownies to find my boyfriends ban reversed I might keep playing this *broken yet full of beautiful potential* game

I got my account back. They didn't contact me any further after I talked to the guy on the phoen 3 hours ago.

JessiCollins

We are too!!!!!!!!!!!!!!!!!!!!!!!!!!!! Now that we have to go to bed for a 9 am egg hunt!!!!!!!!!!! Yayyyy!!!!!! #Wheresmycompensation #sarcastichashtag

fotia

They fixed my husband's account, we never heard a word or got an email about anything either way. Check your accounts.

dvavid

fixed, no email no nothing

kaberlynub17_ESO

Husband is also back in. Renewed hope!

psharrad_ESO

yay, I've been fixed too

mmob16_ESO28

My brother's account is also back. No message, nothing. I guess someone realized their mistake. We feel entirely vindicated. Some explanation would be nice, though, about how this could have happened.

Trouvo

Just to help corraborate the OP and Jessica, I am also a guild leader who was autobanned for mailing to his guild, and was unbanned within 30hrs...and that was on a sunday suprisingly. After I recieved my phone call from CS around 10pm I was unbanned by around 6am? I recieved an email stating I was unbanned and was also compensated 3 days of added subscription time even tho I was only banned for 30 hours, which felt really nice. Yes it was extremely frustrating having been banned at all, especially given that it was automated, but the 3 days and being able to play again really helped and made me feel fine about it.

tl:dr; Mailed whole guild, autobanned, 30hrs later on a sunday morning was unbanned, and given 3 days sub for compensation, satisfied with results.

Phyllya

fotia wrote: »

They fixed my husband's account, we never heard a word or got an email about anything either way. Check your accounts.

Same here.

phaktoryub17_ESO

Seems to me a lot of trolls have some apologizing to do.. if they actually had some integrity.. which I doubt they do..

Laerania_ESO

I got my account back, however I still have "permission denied" here.

Thanks everyone and good luck to the others who are still waiting.

mmob16_ESO28

All the trolls and their "if you got banned you probably deserved it" attitudes are suddenly awfully quiet.

psharrad_ESO

Looks like forum accounts are banned, but hey I'll take it, I can play lol

Laerania_ESO

psharrad_ESO wrote: »

Looks like forum accounts are banned, but hey I'll take it, I can play lol

After all this I'm afraid of play and "break" something. I guess I need a coffee break and something else for the headache before doing anything.