ESO+ outage for many players

Donny_Vito · March 2020

Nestor wrote: »

Mindcr0w wrote: »

This has happened to me multiple times including today.

A hard reset of my console & router thus far has a 100% success rate for fixing it.

The Console Reboot was all you probably needed. Glad you got it sorted.

Unfortunately not. I've gotten different degrees of the problem. One time all I had to do was quit the game and restart. Another time a simple restart of my Xbox, and now it's me having to do a hard reset of my Xbox which still hasn't fixed the issue.

stvwhitewalker · March 2020

did a reset mine came back however during a dungeon there server crashed me out surprise surprise when i came back it was gone now having to reset again, you really do have to give them credit when they break stuff they really do it well

GenjiraX · March 2020

mairwen85 wrote: »

Why has no one from zos acknowledged this yet?

Jessica responded to two threads yesterday to say they knew about it and were working with Microsoft on the issue.

thedoc1381b14_ESO · March 2020

It did it yesterday I just closed it and restarted it in xbox menu. It worked. Just now tried getting on and hard reset my xbox. Now it works again. I know not everyone will have this experience but it might help a couple. As far as writing a ticket, this was my 4th time and I have never complained about this game but lately it is getting hard to justify paying a sub and buying a $40-50 expansion every year. It's a shame because this is my favorite game. Been starting Red Dead 2 if ZoS aren't careful they are going to start losing more subs than they are now!!!

FierceSam · March 2020

akdave0 wrote: »

No I’m experiencing total cancer. Won’t even let me renew eso plus because the store won’t load

Not sure you are experiencing ‘total cancer’ Dave, no matter how distressing your situation might be. You’re probably not having your body eaten from the inside and requiring pharmaceutical morphine for pain relief.

Try finding a better way of expressing yourself.

faeeichenlaub · March 2020

Just great....

mairwen85 · March 2020

Deleting save data on console and hard reboot fixed it for me.

faeeichenlaub · March 2020

mairwen85 wrote: »

Deleting save data on console and hard reboot fixed it for me.

Tried that on your advice. No fix

Update it's now working! Yay!!!!!

stvwhitewalker · March 2020

Just re-logged in after taking a break no eso+ after stating yesterday that they were aware of the problem the polite thing would be to once again at least state they are still looking into it instead we get the usual mushroom treatment

faeeichenlaub · March 2020

Mine just reactivated. Hope others are fixed now too. Thanks Zos team

EDIT aaaand nope it's back to broken.

Jthomas56 · March 2020

Mine was fine yesterday now it’s gone

Starlock · March 2020

Mine is broken now too and my usual troubleshooting didn’t work. Deleted save from both xbox and cloud, hard console reset, and nothing.

Was looking forward to some adventures today, but... nope.

BiggShooter · March 2020

Same problem here.

MY ESO Plus subscription auto-renewed in February 2020. This morning, I logged in to play and was prompted to purchase an ESO Plus Subscription. I've logged in / out of the game a few times, and performed a hard reset twice.

I'm hoping this issue gets resolved soon.

GenjiraX · March 2020

Mindcr0w wrote: »

The Console Reboot was all you probably needed. Glad you got it sorted.

I find just restarting the console to be hit or miss. Restarting both has, thus far, always worked.

Shrug

I've done this three times and it's worked each time. I am talking about unplugging power cables and letting everything sit disconnected for five minutes, which is a bit of a faff.

EDIT: 4 for 4.

vestahls · March 2020

It seems like a generalised problem. I bought ESO+ yesterday on PC and while I got the crowns instantly, it took from 30 minutes to an hour before plus was actually active on my account. At least it's not as bad as on Xbox but still, something's ***.

Karivaa · March 2020

On Xbox NA and this is getting annoying. Every time I log on, I have to clear my data and log back on so that my eso plus is active.

Karivaa · March 2020

Clearing my saved data didn’t work on Xbox this morning. Now I am trying to clear my alternate Mac address to see if that will work.

Karivaa · March 2020

Removing my Xbox account from my Xbox and then hard resetting worked for me! I am not going to do this every time I log in though. It is annoying. I’ll just play something else until they fix it.

Elsonso · March 2020

Karivaa wrote: »

Clearing my saved data didn’t work on Xbox this morning. Now I am trying to clear my alternate Mac address to see if that will work.

Unless ZOS tells you to, I would not clear your saved data to fix this. If you are not directed to do it, it is pretty much the same as tossing salt over your shoulder and spinning in your chair three times before you log in.

Reading through all of the comments in this thread, and a couple others, this is nothing that can be fixed by clearing data or rebooting. This is account management stuff, not a case of a mis-configured game. It is going to require that ZOS and Microsoft work out what is wrong, decide who has to fix it, and then get it fixed. This always seems to start with the ritual finger pointing. Only after they finish that ceremony, can they sit down and decide where the problem really is, and who needs to fix it.

EvilAutoTech · March 2020

Elsonso wrote: »

Karivaa wrote: »

Clearing my saved data didn’t work on Xbox this morning. Now I am trying to clear my alternate Mac address to see if that will work.

<snip>
it is pretty much the same as tossing salt over your shoulder and spinning in your chair three times before you log in.
<snip>

I tried that too. You were right, it didn't work either.

Elsonso · March 2020

EvilAutoTech wrote: »

Elsonso wrote: »

Karivaa wrote: »

Clearing my saved data didn’t work on Xbox this morning. Now I am trying to clear my alternate Mac address to see if that will work.

<snip>
it is pretty much the same as tossing salt over your shoulder and spinning in your chair three times before you log in.
<snip>

I tried that too. You were right, it didn't work either.

Sorry. I forgot to mention the virgin goat and the chicken.

ZOS_Bill · March 2020

We are aware that some of our players on Xbox One have recently lost their ESO Plus access. We are investigating the issue and will update as new information becomes available. Since another thread is covering this issue we will be closing this one. You can continue discussion and find updates in the thread below.

ESO Plus not working