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MY ACCOUNT HAS BEEN SUSPENDED I CANT LOG BACK IN !

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callan110
callan110
Soul Shriven
hello, im returning after a few months break and i see that i have an email saying that my account has been locked and i got the message saying they have "temporarily deactivated your account" i cant even log into check anything i just get the message saying i have been suspended, and i cant sumbit a ticket because it needs my log in details BUT I CANT SUBMIT IT BECAUSE IT SAYS MY ACCOUNT HAS BEEN SUSPENDED please help ! this is really frustrating
  • Nemesis7884
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    cant you write an email to zos maybe?
  • RefLiberty
    RefLiberty
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    Nemesis7884 wrote: »
    cant you write an email to zos maybe?

    They do not have an email easily found for ticket submits.

    OP
    This is a link for you:
    https://help.bethesda.net/app/account_recovery

    On first drop-down menu select "my account was suspended"
  • Grimm13
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    So you decided to make three threads on this.
    https://sparkforautism.org/

    Season of DraggingOn
    It's your choice on how you vote with your $

    PC-NA
  • DarkPicture
    DarkPicture
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    Isnt that thing where they put old accounts to "storage" data?
    Edited by DarkPicture on March 23, 2020 1:45AM
  • idk
    idk
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    Please provide the ticket number after creating it via the link RefLiberty provided. @ZOS_BillE may be able to help you after getting a ticket number.
  • RefLiberty
    RefLiberty
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    btw, while looking at that account recovery page, the background image caught my eye, so I've check the page elements, here is the link if someone find it wallpaper worthy.

    https://help.bethesda.net/euf/assets/themes/zmi/img/recovery/eso.jpg

  • thissocalledflower
    thissocalledflower
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    callan110 wrote: »
    hello, im returning after a few months break and i see that i have an email saying that my account has been locked and i got the message saying they have "temporarily deactivated your account" i cant even log into check anything i just get the message saying i have been suspended, and i cant sumbit a ticket because it needs my log in details BUT I CANT SUBMIT IT BECAUSE IT SAYS MY ACCOUNT HAS BEEN SUSPENDED please help ! this is really frustrating

    https://y.yarn.co/4a045f4b-1be4-4ee9-aaa4-1e2134f653f3.mp4?1584939625778

    Edited by thissocalledflower on March 23, 2020 5:08AM
    After careful consideration (and oh! so much deliberation) we have concluded that you circumstance sounds too much like a l2p issue for it to be just a mere coincidence.
  • callan110
    callan110
    Soul Shriven
    First off I want to Apolgize for Spam posting on this thread, really didn’t mean that, the first time I done it was bugging out, Anyway I have filled in the Recovery Option And an e-mail has been Sent, (support ticket no. is #:200323-001669
    Edited by callan110 on March 23, 2020 8:22AM
  • darthgummibear_ESO
    darthgummibear_ESO
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    Grimm13 wrote: »
    So you decided to make three threads on this.

    During a time when people are in large part stuck at home and already on edge do we really need to give someone a hard time for panicking about their only source of entertainment?
  • caperb
    caperb
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    Follow the link some people posted here and you should be fine. I've also had it once that they suspended my account by mistake. Only a couple of minutes after sending the recovery form I could log in again. Hope it works for you too.
  • callan110
    callan110
    Soul Shriven
    Yea Hopefully it Works, I'm just waiting on a Reply, but someone also said to Put the Support Ticket here encase ZoS BillE Could Maybe Shine some light on this Problem, he has Helped me before with an Issue
  • rumple9
    rumple9
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    Game is broke anyway so its no bones
  • caperb
    caperb
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    callan110 wrote: »
    Yea Hopefully it Works, I'm just waiting on a Reply, but someone also said to Put the Support Ticket here encase ZoS BillE Could Maybe Shine some light on this Problem, he has Helped me before with an Issue

    Must add to it that I put my ticket in at 19:00 CET when support was working, now they are all sleeping
  • VaranisArano
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    Browart wrote: »
    Isnt that thing where they put old accounts to "storage" data?

    No, they haven't done that yet. Its currently on track for Update 27 or 28. https://www.elderscrollsonline.com/en-us/news/post/56681
  • Ryath_Waylander
    Ryath_Waylander
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    RefLiberty wrote: »
    btw, while looking at that account recovery page, the background image caught my eye, so I've check the page elements, here is the link if someone find it wallpaper worthy.

    https://help.bethesda.net/euf/assets/themes/zmi/img/recovery/eso.jpg

    Gosh yes that does make 2 nice wallpapers for my phone thx :)
  • ZOS_Bill
    ZOS_Bill
    admin
    @callan110

    We have sent you a private message to follow-up on your account issue.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • [Deleted User]
    [Deleted User]
    Soul Shriven
    Hello everyone,

    With the OP being assisted we're going to go ahead and close this thread down. For information on appealing a suspension on your account please use these steps here.

    Thank you for understanding.
    Staff Post
This discussion has been closed.