MY ACCOUNT HAS BEEN SUSPENDED I CANT LOG BACK IN !

callan110

hello, im returning after a few months break and i see that i have an email saying that my account has been locked and i got the message saying they have "temporarily deactivated your account" i cant even log into check anything i just get the message saying i have been suspended, and i cant sumbit a ticket because it needs my log in details BUT I CANT SUBMIT IT BECAUSE IT SAYS MY ACCOUNT HAS BEEN SUSPENDED please help ! this is really frustrating

Nemesis7884

cant you write an email to zos maybe?

RefLiberty

Nemesis7884 wrote: »

cant you write an email to zos maybe?

They do not have an email easily found for ticket submits.

OP
This is a link for you:
https://help.bethesda.net/app/account_recovery

On first drop-down menu select "my account was suspended"

Grimm13

So you decided to make three threads on this.

DarkPicture

Isnt that thing where they put old accounts to "storage" data?

idk

Please provide the ticket number after creating it via the link RefLiberty provided. @ZOS_BillE may be able to help you after getting a ticket number.

RefLiberty

btw, while looking at that account recovery page, the background image caught my eye, so I've check the page elements, here is the link if someone find it wallpaper worthy.

https://help.bethesda.net/euf/assets/themes/zmi/img/recovery/eso.jpg

thissocalledflower

callan110 wrote: »

hello, im returning after a few months break and i see that i have an email saying that my account has been locked and i got the message saying they have "temporarily deactivated your account" i cant even log into check anything i just get the message saying i have been suspended, and i cant sumbit a ticket because it needs my log in details BUT I CANT SUBMIT IT BECAUSE IT SAYS MY ACCOUNT HAS BEEN SUSPENDED please help ! this is really frustrating

https://y.yarn.co/4a045f4b-1be4-4ee9-aaa4-1e2134f653f3.mp4?1584939625778

callan110

First off I want to Apolgize for Spam posting on this thread, really didn’t mean that, the first time I done it was bugging out, Anyway I have filled in the Recovery Option And an e-mail has been Sent, (support ticket no. is #:200323-001669

darthgummibear_ESO

Grimm13 wrote: »

So you decided to make three threads on this.

During a time when people are in large part stuck at home and already on edge do we really need to give someone a hard time for panicking about their only source of entertainment?

caperb

Follow the link some people posted here and you should be fine. I've also had it once that they suspended my account by mistake. Only a couple of minutes after sending the recovery form I could log in again. Hope it works for you too.

callan110

Yea Hopefully it Works, I'm just waiting on a Reply, but someone also said to Put the Support Ticket here encase ZoS BillE Could Maybe Shine some light on this Problem, he has Helped me before with an Issue

rumple9

Game is broke anyway so its no bones

caperb

callan110 wrote: »

Yea Hopefully it Works, I'm just waiting on a Reply, but someone also said to Put the Support Ticket here encase ZoS BillE Could Maybe Shine some light on this Problem, he has Helped me before with an Issue

Must add to it that I put my ticket in at 19:00 CET when support was working, now they are all sleeping

VaranisArano

Browart wrote: »

Isnt that thing where they put old accounts to "storage" data?

No, they haven't done that yet. Its currently on track for Update 27 or 28. https://www.elderscrollsonline.com/en-us/news/post/56681

Ryath_Waylander

RefLiberty wrote: »

btw, while looking at that account recovery page, the background image caught my eye, so I've check the page elements, here is the link if someone find it wallpaper worthy.

https://help.bethesda.net/euf/assets/themes/zmi/img/recovery/eso.jpg

Gosh yes that does make 2 nice wallpapers for my phone thx

ZOS_Bill

@callan110

We have sent you a private message to follow-up on your account issue.

[Deleted User]

Hello everyone,

With the OP being assisted we're going to go ahead and close this thread down. For information on appealing a suspension on your account please use these steps here.

Thank you for understanding.