Reporting Players for Harassment

wills43b14_ESO · February 2020

I apologize if this is the wrong place to post, but what is the best way to report players who are harassing and threatening community members? There are players harassing my friends in their stream chat to the point where they're telling them to die and making fun of serious, life-threatening health conditions. It's affecting my friends' ability to enjoy, or even play the game. It might be that stream chatting (I'm assuming/hoping the Twitch account is linked and ZOS can follow that as proof of association) harassment isn't a bannable offense, but it is a serious matter to sexually and emotionally harass community members and still be a part of the community.

SmukkeHeks · February 2020

Report them through the in game option. Respond to the auto-mail-answer and wait.

I reported a group fourteen days ago and haven’t heard other than the auto response. Assuming it isn’t tossed in the bin.....

newtinmpls · February 2020

Do you mean in-game chat? Likely you will need screenshots as proof, which can be attached to the complaint in-game.

MusCanus · February 2020

If someone "harass" your friend in-game, they just block them. If someone do that in their stream, they just turn off stream chat or don't stream at all, it's that simple. It is a serious matter to be such a soft, sexually and emotionally insecure snowflake and and still be a part of the toxic community.

wills43b14_ESO · February 2020

@newtinmpls it was through Twitch chat mainly, but they are a player of the game. I don't expect much will come of it or doubt they can do anything, but it's worth a shot. @MusCanus when people purposefully evade blocks/bans to harass it's pretty serious, especially when it's affecting their health and ability to enjoy a product they paid for. Furthermore, since we are a team, when said member can't enjoy the game or perform when being harassed, it affects our ability to play as well. It's not a trivial issue.

newtinmpls · February 2020

I'm not a twitch person, so I'm not familiar with how that would work.

Artemiisia · February 2020

The problem is, since the harassment is through steam or twitch, ZoS has no control there, since its not their platform, so I dont see them taking any action towards these low human beings.

Its the same if its discord, even though its people from the game, if they "meet" outside the game then its has to be from those platforms where the action needs to be to stop them, ignoring, banning, and so on.

wills43b14_ESO · February 2020

The only thing I could see is if the act was linked to ESO it might be possible to prove, in which case it might sanction disciplinary action. I doubt it will work, but it's possible.

Edit: linked as in linked for Twitch drops

Artemiisia · February 2020

if it happen in ZoS official twitch, they probably could take action if they wanted to

wills43b14_ESO · February 2020

Sent out a report. I know there's probably not much ZOS can do, but if there's the slightest chance something can be done I'm going to do my best to destroy cyberbullying.

Royaji · February 2020

Since it was happening in Twitch chat why don't you report them through Twitch systems and support?

wills43b14_ESO · February 2020

I did, but they don't really seem to use the account much, so the belief is they'll just create a new one. The loss of an eso acct would probably be more of a punishment - or at least filter them from the community @Royaji.

wills43b14_ESO · February 2020

I'm pretty tolerant of most things, but there were significant boundaries crossed that shouldn't be crossed.

Royaji · February 2020

wills43b14_ESO wrote: »

I did, but they don't really seem to use the account much, so the belief is they'll just create a new one. The loss of an eso acct would probably be more of a punishment - or at least filter them from the community (snip)

I very much doubt ZOS has legal power and rights to do anything in this case. No matter what kind of lines were crossed, ZOS can't and won't punish someone for their actions on a 3rd party website.

They already have a similar clause for any kind of player agreements achieved through out-of-game means. For ZOS they might as well not exist since they can't be verified.

wills43b14_ESO · February 2020

Yeah, the only way I can think there's a reason to is it prevents another person accessing and enjoying the services purchased by ZOS, which (while I'm not exclusively familiar with it) I would bet is a clear breach of TOS.

wills43b14_ESO · February 2020

By extension, since we are on a raid team, it affects the entire raid team as well in the same manner. Unless they can verify the Twitch Channel is linked to his Zenimax account I know they can't do anything. But, it's worth a shot if there is a link.

Tsukyme · February 2020

MusCanus wrote: »

If someone "harass" your friend in-game, they just block them. If someone do that in their stream, they just turn off stream chat or don't stream at all, it's that simple. It is a serious matter to be such a soft, sexually and emotionally insecure snowflake and and still be a part of the toxic community.

This Should be everyone life's law
Its simple like that 100% agree

wills43b14_ESO · February 2020

Except when they continuously make new accounts to harass you. Plus, there’s general harassment, then there’s sexual harassment and saying things like “go kill yourself”. Without any deterrent, that sort of behavior becomes commonplace as positive reinforcement takes place. They get a rxn, namely a block, and get a high off of it leading to a repeated offense. It should never be acceptable to utter such garbage and worse (I will not post a full transcript of what happened out of respect for my friends privacy, but believe me when I say “go kill yourself” was the most mild of what was said. These people are even spreading personal information on public media. Why is it acceptable to allow such behavior? Not saying it’s wrong and taking action in that case is about as bad as looking the other way. There’s toxicity and then there’s genuine harassment. What happened here is clearly the latter and this is NOT the first nor last time it will probably happen. Nor is my friend the first victim I know of.

newtinmpls · February 2020

wills43b14_ESO wrote: »

Except when they continuously make new accounts to harass you. Plus, there’s general harassment, then there’s sexual harassment and saying things like “go kill yourself”. Without any deterrent, that sort of behavior becomes commonplace as positive reinforcement takes place. They get a rxn, namely a block, and get a high off of it leading to a repeated offense.

Well.... it's sorta basic biology.

Corporations inherently do not/will not have "ethics" relating to individuals. Just like multi-celled creatures cannot and will not have "ethics" relating to single cells.

ZoS will not care about policing any scrabbling between players, because players are what they feed on, and don't exist as meaningful entities. Same as any corporate pollution/politics or other side effects. Call it a blind spot, or social physics. Not likely to happen.

wills43b14_ESO · February 2020

Not likely to happen (depending on the reason) is very different from supporting various behaviors. ZOS actually does ban people in PvP for that kind of behavior from what I’m aware of. It relies on player reports, which is expected, but it seems like they do not condone that kind of behavior. That being said, there has to be evidence, which is what we’re trying to determine if there is here (linked accounts).