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Unable to execute the desired program. Please get another copy of the installer and try again

MattoxMaodhun
MattoxMaodhun
✭✭
So I just got a new PC, updated all the drivers, downloaded the installation file (install_ESO.exe), run it and when it finished, this message appeared: Unable to execute the desired program. Please get another copy of the installer and try again.

I followed all the steps provided by help in this link https://help.elderscrollsonline.com/app/answers/detail/a_id/34087/ and it didn't work.

Any suggestions or workaround for this issue?
  • MattoxMaodhun
    MattoxMaodhun
    ✭✭
    Just tried installing it using safe mode, but it didn't work either.
  • ZOS_Bill
    ZOS_Bill
    admin
    @MattoxMaodhun

    Since safe mode did not help in getting ESO to work, we suggest opening a ticket with customer support if you've not done so yet.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • MattoxMaodhun
    MattoxMaodhun
    ✭✭
    ZOS_BillE wrote: »
    @MattoxMaodhun

    Since safe mode did not help in getting ESO to work, we suggest opening a ticket with customer support if you've not done so yet.

    I just tried to get into customer support to open a ticket, but I can't log in. When asked to sign in, I type my user name and password, click Log In, and it just stays there and do nothing. I waited a for a while, tried again, and nothing happened.

    This is getting very frustrating.
  • MattoxMaodhun
    MattoxMaodhun
    ✭✭
    Found a workaround to this extremely frustrating problem.

    Just downloaded the launcher folder provided by user noorcoenb16_ESO from this link https://forums.elderscrollsonline.com/en/discussion/321202/solution-steam-windows-10-elder-scrolls-online-is-preparing-to-install-crash-at-100-downloaded ran the launcher from there and was ready to go.

    It didn't do a proper install, but at least I have access to the game now.

    Zenimax, you really need to fix this issue. It's ridiculous that the game cannot be installed using the official installer and instead of fixing it on your behalf, we need to go through a lot of steps that don't actually fix the problem.

    Thank you very much @ZOS_BillE for replying to my post and trying to help. I hope you had a Merry Christmas.
  • DBZVelena
    DBZVelena
    ✭✭✭✭✭
    might be changed when they make us re-download the whole game come new year.
    What are Natch Potes? Can you eat those?
    I believe in Genie-Gina.
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