Maintenance for the week of January 12:
• PC/Mac: No maintenance – January 12
• ESO Store and Account System for maintenance – January 13, 9:00AM EST (14:00 UTC) - 12:00PM EST (17:00 UTC)
For everyone waiting for a response to a ticket
"We feel pretty strongly about the support we're going to have for the game and what you're going to get for those dollars..."
- Vice President of PR, Pete Hines
https://youtube.com/watch?v=M5QGkOGZubQ
So much for "1 day for a reply".