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Login button of Support page not clickable

bgarr7995
bgarr7995
I have attempted to login to the Support page to submit a ticket, but am unable to as the Login button is not clickable. Hitting enter does not work either.

I have tried IE, Edge, Chrome, and Firefox. The issue persists in all browsers. All adblocks are disabled, caches have been cleared, all browsers are up-to-date.
  • ZOS_BillE
    ZOS_BillE
    admin
    Are you going to this web page at https://help.elderscrollsonline.com/app/utils/login when trying to login?

    The login button on the page linked above appears to be working correctly on our end. If this is happening in each web browser you've tried, it could indicate something running in the background possibly interfering with your browser settings.

    Have you tried logging in on any other devices to see if this same problem occurs?
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • MissBizz
    MissBizz
    Community Ambassador
    Maybe I should learn to read...

    Do you have any other extensions running at all? I'd turn off everything rather than just adblock ones, just in case
    Edited by MissBizz on July 31, 2017 7:48PM
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  • emedium
    emedium
    Soul Shriven
    Nope, login button doesnt work. How can i contact with support?
    nvm, ive sent the ticket without logging there
    Edited by emedium on August 1, 2017 10:19AM
  • Spearpoint
    Spearpoint
    ✭✭✭
    I know this is an old thread, but it was the most accurate one I found.


    I can't log into the support pages, as nothing happens when pressing the login button.

    Tried several browsers, with and without browser add-ons, and in compatibility mode.


    The "Account Recovery" and "Create Account" buttons works fine, however.

    @ZOS_BillE How does it look on your end atm?
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  • ZOS_BillE
    ZOS_BillE
    admin
    @Sandnessen

    Are you still having issues today accessing the support portal?

    If so, you can use the account recovery link in order to start a ticket for help.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • Spearpoint
    Spearpoint
    ✭✭✭
    @ZOS_BillE

    Thank you very much for the response! I just tested it again, and nothing has changed since last time, as the log-in button doesn't respond to being clicked.

    Since I didn't want to try to recover my account when my username and password is still working fine, I tried IE again, and this time it worked there. Still not working in Firefox, though..


    Thanks for looking into it :)
    Arinwyn ~ Cute Wood Elf Archer
    Wardena ~ Frost Warden ~ Died alongside Arctic Blast
    Dry Spell ᕙ༼ຈل͜ຈ༽ᕗ
    Rastafarí ~ Mr. Nordic Bather's Towel
    Six Feet Above ~ Reapertime!
    Spearpoint ~ Jab Them With the Pointy End
    Dark Heart of Skyrim 🍺
    Bomblebee ~ cya'll out there

    "Today we make our stand. Today we take back the Ruby Throne, which is ours by ancient right and the blessings of the Divines. Stand with us." — Queen Ayrenn
  • iamstillwater
    iamstillwater
    Soul Shriven
    Hello!

    I had the same issue.

    I have a bare new install of firefox, and a Chrome setup with Ublock Origin. Got in using firefox, so I figured it was a blocking thing.

    I think Ublock Origin caused the issue for me, as disabling let me log onto support.
    "Butt-kicking, for goodness!"

    Minsc, from Baldur's Gate
  • LBW
    LBW
    I have this same issue, the login button does not work in Chrome but works fine in Microsoft Edge. The only addon I use in Chrome is Adblock so that may be the cause.
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