Missing Bank Items, Bank Slots, & Skill Points
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SantieClaws✭✭✭✭✭
✭✭✭✭✭Is there some common theme between people affected or does it just seem to be random.
It is people who have the imperial edition only? Is it US or EU server only? Does it kick in after a certain number of upgrades have been bought? Is it after a certain number of hours spent in game? If we could start to compile some sort of information looking for the common themes (if there are any) then we may be able to establish which people are more likely to be affected in the future.
If it is d/base corruption then it could even be something to do with the order in which accounts were set up. A problem like this cannot truly be random. Something needs to trigger it.
Can people affected remember anything significant they did in the hours before it hit? Like buying more slots or buying a horse or cooking 25 sweetrolls?
I have been lucky so far but if there is something I can do to avoid being affected (apart from not playing) then I would like to find out what that is.Shunrr's Skooma Oasis - The Movie. A housing video like no other ...
Find it here - https://youtube.com/user/wenxue2222
Clan Claws - now recruiting khajiit and like minded others for parties, fishing and other khajiit stuff. Contact this one for an invite.
PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!
https://www.imperialtradingcompany.eu/2 -
Heishi✭✭✭✭✭The interesting thing is after I lost all my bank stuff I received an in game mail giving me all of my Imperial stuff again. It was like my character was wiped and they were giving me the stuff for the first time..
I believe it's like an account reset.. where they take your bank upgrades back and set your gold to 0 and then resend the welcome emails. You'll also have to replay through Cold Harbor if you create a new character. It doesn't seem to affect your character bag upgrades though.
Yeah this is the same thing I experienced. It's more an account issue than a bank issue, the bank is just the most noticeable part.And so did many brave men, women, and beast fall to the end of Beta, never to be heard from again. All that is left, is whispers of the adventures they had.0 -
Drexz✭✭@Fransiscus Ironically I was thinking this exact same thing yesterday. Then yesterday evening this happened to me. I lost 2 bank upgrades and a ton of items. The only thing I was lucky with is that I had all my gold on me and not in the bank.1 -
Guldendraak✭✭100k gold? No, most people lost what, <5k? We don't need hyper inflation just because of a very small minority of people that rushed to end game and lost a few legendary items. Items which took them 2 weeks to get, and they can get again in another 2 weeks.
I've lost significantly more than 5k gold when you factor in the price of upgrading to 100 odd bank slots ( I can no longer remember if it was 100 or 110 slots now), the value of the items lost (I had 90 odd stacks/items in the bank when it was trashed - stuff like full stacks of ore/wood/cloth etc that I was saving to use for my professions) and the 4k gold I had deposited to transfer between characters.
Then factor in that I've had to create multiple bank alts and in some cases spent gold increasing their bag limit to accommodate my storage needs.
Would I value what I lost at 100k?? probably not, but it wouldn't be too far off the mark.
My ideal situation would be for;
* Better communication from CS about what is actually happening - and to stop the contradictions we're getting from different reps on what is going to happen.
* The bank trash bug to be fixed asap - I'm so over the alt bank shuffle every time my main character dumps stuff in the bank as we can't trust anything stored in the bank to stay there.
* Either my bank slots/lost items that were in the bank are restored OR that I get reimbursed an amount of gold equal to what I've had to spend so far on bags/bank space to account for this + a rather large apology from CS about their handling of the whole incident.
* Maybe a little something extra to apologise for all the angst this issue has caused - especially if it's true that this issue was in Beta and they pushed the game live knowing that people were going to get hit by it. Maybe a few extra days of game time??
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Juponen✭✭✭The only thing I was lucky with is that I had all my gold on me and not in the bank.
I have kept all my money on my main after reading of the bank bug. Only my char became bugged and dies in seconds after login so I cannot transfer anything as you cannot mail to yourself in this game....sometimes there's no way to win![:\](https://forums.elderscrollsonline.com/resources/emoji/confused.png ":\")
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wolfguard101 wrote: »I just read the post reference the fact they wont be returning the bank slots items or gold stolen by the bug in their game code... this is unbelievable and totally unforgivable .. people always 'QQ' about the other mmo's out there but I can say I have never received such poor service and lack of caring from any other game.. back to blizzards cartoon graphics at least bugs and all they always came through with the fix..
@wolfguard101 My old WoW GM read about the bugs and sent me a text yesterday. "You done w/ ESO yet? I'll open a raid spot for you May 1st." Love that guy.
there are still people playing wow?
You're joking, right? Last earnings call I think Blizz was at or just under 8 million subs. I know fans of other MMO's love to hate on WoW but from a business point of view Blizz is doing something right.
Personally still enjoy WoW, I like all the pop culture references. As much as I have enjoyed ESO I think it is a bit like LOTRO in that it takes itself too seriously, I need more luls.
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demoneca✭✭✭wenxue2222b16_ESO wrote: »Is there some common theme between people affected or does it just seem to be random.
I've been wondering this as well, otherwise I would expect it across the board. It's not an imperial edition issue or a US issue because a friend has that edition and is on the US server and has not been affected but I have.
I was wondering if it was addons? My friend has none but I have two.
The only other thing I could think was switching between alts too often got it confused? When I'm managing my bank inventory I will often switch between 3 alts multiple times.
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Yesterday's patch did not address this issue. Read the patch notes. Not once did they ever say they were not refunding missing gold and items. People are spreading rumors. Read the official post in the developer forum. I'm not sticking up for them, this needs addressed ASAP. It's already taking way too long but lets not spread the hate by posting inaccurate information.Nahte 26 - Sorcerer DPS
Rebma VR1 - DK Tank
Eener 20 - Sorcerer/Dedicated Crafter0 -
devilbunni wrote: »Here we go, time to chime in as well.
I've been hit by the bank bug, going from 100 down to 60 slots. Gotten new emails with all the imperial edition fluff. And opened two separate tickets - one in-game, and the other via the web.
Not a thing has been done yet. The patch was done yesterday. Yet, I still see 60 slots in my bank. And I don't have a single item returned yet.
My wife, who also had the imperial edition, has already cancelled her account. I am at the point where I'll be doing the same shortly.
Zenimax has completely lost all goodwill not only from the two of us, but from our friends that play as well. I've had to give my honest opinion to several friends that were considering playing the game; they won't be, after hearing about this cluster that Zenimax is creating.
My tickets, for what it's worth, are: 140413-146186 and 140413-144472
I think that one of the things that really pisses me off is the very beginning of the canned response I got after submitting the tickets: "We will assume your issue has been resolved if we do not hear from you within 168 days."
You've got to love a company that puts the responsibility of communication in a matter as serious as this on their customer.
Thanks for sharing. I think the thing that angers me the most about this bug is that despite the combat targeting that I don't like I was really falling for this game. [insert broken heart emoticon]0 -
wenxue2222b16_ESO wrote: »Is there some common theme between people affected or does it just seem to be random.
It is people who have the imperial edition only? Is it US or EU server only? Does it kick in after a certain number of upgrades have been bought? Is it after a certain number of hours spent in game? If we could start to compile some sort of information looking for the common themes (if there are any) then we may be able to establish which people are more likely to be affected in the future.
If it is d/base corruption then it could even be something to do with the order in which accounts were set up. A problem like this cannot truly be random. Something needs to trigger it.
Can people affected remember anything significant they did in the hours before it hit? Like buying more slots or buying a horse or cooking 25 sweetrolls?
I have been lucky so far but if there is something I can do to avoid being affected (apart from not playing) then I would like to find out what that is.
US here and Imp. Edition. I was hoping between alts to move crafting items out of my bags. It was the night of the emergency maintenance, the lag was insane and it was taking between 2 and 5 minutes to log into each toon. As I was moving from my blacksmith to my main it happened. I got hit with the starter emails and when I opened the bank to put more in it was only 60 slots.1 -
dynamite7673b14_ESO wrote: »Yesterday's patch did not address this issue. Read the patch notes. Not once did they ever say they were not refunding missing gold and items. People are spreading rumors. Read the official post in the developer forum. I'm not sticking up for them, this needs addressed ASAP. It's already taking way too long but lets not spread the hate by posting inaccurate information.
As you say, there is nothing in the patch notes about this bug or the missing skill points. The best we have gotten so far is that they may have another maintenance this week to address the issue. IMO this means that they don't really know what is causing the problem.1 -
Vordar✭✭Question Reference # 140416-018673
• Date Created: 04/16/2014 05:12 AM
• Date Last Updated: 04/16/2014 05:37 AM
• Status: Solved
And no it is not Solved. I had 100 Bank Slots, around 40K Gold (like 40,500 or something like that) and I didn't loose any items, all of the overflow items were placed on to my character inventory.0 -
Fransiscus wrote: »gladen5rwb17_ESO wrote: »I agree with you Fransiscus. Trusting in the game developers is very important. Trusting that my game will not cause my character to become even more broken that it is, is the most important thing one needs to play it.
I do not trust that logging in and banking any item at all will not cause it to disappear. Or that my unspent skill points will not disappear or my mount as other have claimed has happened to them.
My main character can see about 30 items in the bank, my other characters see only 1 item in the bank. How can I use my alts to bank items for me if they cannot see them?
The game is unplayable for me and my trust in the game has plummeted.
Yes i agree this is going nowhere i just bought after an year another gametimecard from wow and see how strange my toon is still there and nothing is missing,sure feels good to play and only having to worrie about chinese hackers and phisingsites so i got me an authenticator and play worriefree my priest Fransiscus on Saurfang i think i will see many of you returning lol
Returning? I never stopped
When I like a game I tend to sub whether I'm playing or not. I still jump into WoW for some PvP from time to time - depending on the call to arms. I still pay for SWTOR and haven't played that in over a year. I just like to support games that I feel deserve it. Although, now that I am saying it, I really should think about canceling SWTOR.
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Airion✭That's what I got yesterday from costumer support....
Response By Email (Christopher) (04/15/2014 09:17 PM)
Greetings from Tamriel,
Thank you for contacting us. We are aware that some customers are encountering this issue and have already reported it to the development team. We expect the issue to be addressed in an upcoming patch. Deep apologies for the inconvenience - please bear with us as we work on a resolution. We are diligently working to resolve this issue and your not forgotten.
Thank you for your continued interest and support!
Chris,The Elder Scrolls Online Team
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Bloodsip✭✭IT happened to me when I was logging in between alts. Everything was fine when my main did an item/material drop into the bank. Logged in my 3 alts to pull the stuff out.
When I logged in my main again to go adventuring I checked my bank to make sure I didn't forget to drop anything off and it was all gone.
I have been doing this since the beginning of the game with no problems, so I am not sure what changed last night.0 -
SantieClaws✭✭✭✭✭
✭✭✭✭✭Hmm theory time - perhaps if it is happening when people are using the bank and swapping between alts somehow it doesn't have enough time to write what it needs to the d/base regarding the bank etc and thus when you log out quickly without it having fully saved the info properly it somehow resets it all to zero?Shunrr's Skooma Oasis - The Movie. A housing video like no other ...
Find it here - https://youtube.com/user/wenxue2222
Clan Claws - now recruiting khajiit and like minded others for parties, fishing and other khajiit stuff. Contact this one for an invite.
PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!
https://www.imperialtradingcompany.eu/1 -
Airion✭IT happened to me when I was logging in between alts. Everything was fine when my main did an item/material drop into the bank. Logged in my 3 alts to pull the stuff out.
When I logged in my main again to go adventuring I checked my bank to make sure I didn't forget to drop anything off and it was all gone.
I have been doing this since the beginning of the game with no problems, so I am not sure what changed last night.
The same happened to me. As soon as I logged in with my alt to pull stuff from the bank, item and bank slots were deleted and imperial edition emails were resend.
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Airion✭reddit.com/r/elderscrollsonline/
Check out the top two posts on reddit right now.....seems like a lot of people enjoy the bank bug
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Talins✭My only question, is what do we do with the 3 extra (for me anyways) sets of Imperial edition mails?
Not particularly upset about it otherwise. I realize bugs happen - and sometimes they can be infernally hard to track down. I'm only down 4300 gold, so in the grand scheme of things it's no biggie. I just want my mail cleaned out - and if we're OK to use those items, I'd like to know (Heck, I'll take them in lieu of giving me my gold and/or bank upgrades back
) 0 -
7empler✭Reference Code: 140415-029105 70 to 60 bank slots, 15k gold lost, again emails with the Imp. edition stuff
after almost one day NO response at all from customer support, not even an automated email, nada
very professional to treat people like that in the most critical phase of the game ...0 -
Kilitar✭My only question, is what do we do with the 3 extra (for me anyways) sets of Imperial edition mails?
MAPs - dig them or sell them as compenation
Pets - start to build ZOO
Rings of Mara - start to create Hareem and ask support for more fingers to be able satisfy all members of your new hareem. Only 2 fingers available for rings atm.
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wolfguard101✭✭✭OSI stated that
[/quote]100k gold? No, most people lost what, <5k? We don't need hyper inflation just because of a very small minority of people that rushed to end game and lost a few legendary items. Items which took them 2 weeks to get, and they can get again in another 2 weeks.
[/quote]
I didn't rush to endgame I was lucky that I had couple weeks vacation to spend playing .. not that I have done as much as I wanted to due to this issue.
I LOST 78K I had made selling gear and grafting to level 48 when this bug hit me
with the bank slots as well it would be at least 100k just to set the bank and money out I wont go into the rare and ultra rare crafting mats that went as well.. at the moment a fix of the problem and 100k cash would keep me in game and would re subscribe knowing at least they had bothered to try to keep my custom as it is all we are getting are vague promises of future fix to problem and even more vague if not out and out contradicting messages about if they will ever replace lost items and gold.. yet alone any rough estimate of when... so I subscribe for 3 months at time hoping to get this compensation or cut and run... at the moment I have taken the latter option.
I have loved playing this game and regret the state it has become... its worse now than on release in fact it seems worse than last beta test. 2 quests that I know of have been bugged the last 7 days one in cold harbour and one in bangkorai.. they have carried out 2 maintenance and 1 patch in that time and there still broken.
Kewl is right the only way to make them take this issue seriously is to cancel subs even if its token gesture till end of free play time it will show them a massive chunk of their customer base is less than impressed. As stated elsewhere this issue mainly is linked to those with Imperial edition I am not sure if others with normal or collectors edition have suffered the same but really we paid more for a free mount and to be honest I have now lost enough to have bought two of the much better stats wise mounts available in game.
Edited by wolfguard101 on April 16, 2014 3:52PM0 -
Saavuj✭✭Question Reference # 140416-003804
Date Created: 04/16/2014 01:05 AM
Date Last Updated: 04/16/2014 04:37 AM
Status: Solved
Not solved. 3:32 later, you say this is solved? 40 bank slots still missing along with 40 stacks of materials therein. This nice little email I received saying the problem was resolved is insulting. Subscription cancelled. I'll consider resubscribing if the problem is fixed.0 -
zhevon✭✭✭✭wenxue2222b16_ESO wrote: »Hmm theory time - perhaps if it is happening when people are using the bank and swapping between alts somehow it doesn't have enough time to write what it needs to the d/base regarding the bank etc and thus when you log out quickly without it having fully saved the info properly it somehow resets it all to zero?
Thats what I was thinking - and when you log out too soon an exception is raised and causes a reset. I personally always run around a little after accessing the bank. But then it could be some other dB corruption causing an account reset -or- something else entirely.0 -
wolfguard101✭✭✭dynamite7673b14_ESO wrote: »Yesterday's patch did not address this issue. Read the patch notes. Not once did they ever say they were not refunding missing gold and items. People are spreading rumors. Read the official post in the developer forum. I'm not sticking up for them, this needs addressed ASAP. It's already taking way too long but lets not spread the hate by posting inaccurate information.
The patch notes did not mention it I noticed this soon as they published them my issue was the email reply got to my ticket the day before the patch
which I have cut paste below. I received nothing after this to state they had changed their minds / failed to fix the issue and until today never felt I had to watch the forum constantly for any info.
Response By Email (Megan) (04/14/2014 02:38 AM)
Greetings David
We have scheduled the following maintenance times to address this issue:
North American Megaserver
Tuesdays at 8:00am EDT (12pm GMT)
Fridays at 8:00am EDT (12pm GMT)
So this lead me to believe the patch would answer it instead I now have to wait to see what if anything comes on Friday... and they have managed to fob me off for 7 days since I lost everything by this Friday and I am sure if they fail to fix it then they will cut and paste the email again next week and the next week etc etc
IEdited by wolfguard101 on April 16, 2014 4:07PM1 -
VariganSoul ShrivenI still having this issue
#140415-621242
#140415-623827
Got some of my items back. but still missing bank slots and money (gold)0
This discussion has been closed.