Hi all, for those who haven't seen it, the community team posted an update here on the dungeon explorer costume. It's only temporarily disabled. You'll be able to wear it once fixed.
mdylan2013 wrote: »Hi all, for those who haven't seen it, the community team posted an update here on the dungeon explorer costume. It's only temporarily disabled. You'll be able to wear it once fixed.
That’s not good enough though. ZoS should have automatically refunded the crowns and removed the costumes from peoples inventories.
Hi all, for those who haven't seen it, the community team posted an update here on the dungeon explorer costume. It's only temporarily disabled. You'll be able to wear it once fixed.
Ragged_Claw wrote: »If I'd bought it, I'd definitely request a refund. Imagine buying a new TV only to be told you couldn't actually use it until some unspecified time in the future.
Ragged_Claw wrote: »If I'd bought it, I'd definitely request a refund. Imagine buying a new TV only to be told you couldn't actually use it until some unspecified time in the future.
Ragged_Claw wrote: »If I'd bought it, I'd definitely request a refund. Imagine buying a new TV only to be told you couldn't actually use it until some unspecified time in the future.
They would have to honour refunds as the product purchased is not working as advertised.
Hi all, for those who haven't seen it, the community team posted an update here on the dungeon explorer costume. It's only temporarily disabled. You'll be able to wear it once fixed.
JerzeeDevil wrote: »So like with any other commodity, your answer falls flat on its face. You wouldn't do this with a new automobile, house, or diamond earrings,...Would you?
Of course not, especially on a digital item. If they bought Crowns with gold they get Crowns back, too. Simple. It was in The Crown Store. We are not curing cancer here, after all.
How were people evening using a costume that’s solely cosmetic to exploit anything? Can anyone clarify this for more, the update was really vague.
JerzeeDevil wrote: »So like with any other commodity, your answer falls flat on its face. You wouldn't do this with a new automobile, house, or diamond earrings,...Would you?
Of course not, especially on a digital item. If they bought Crowns with gold they get Crowns back, too. Simple. It was in The Crown Store. We are not curing cancer here, after all.
Your examples fall flat. People don’t have houses, automobiles, etc. snatched out of their possession to be refunded. The item may be recalled but the person who bought the item then seeks a refund. Perhaps think before posting.
People who may have bought the costume with gold don’t buy Crowns directly, but pay someone to gift the item to them. Maybe you can think of reasons why ZOS wouldn’t want to just drop Crowns into their account? 🙄 More to the point, just because it is what you want, doesn’t mean it’s what everyone wants, not that I expect you to care about that. If some would prefer to keep the costume to be able to use once ZOS fixes it, they should be able to do so.How were people evening using a costume that’s solely cosmetic to exploit anything? Can anyone clarify this for more, the update was really vague.
Evidently, it made people invisible and have a small or non-existent hit box when equipped with one-hand and shield in PvP.
Jack_TheImpaler wrote: »Agree those that bought it should be compensated for not being able to use what they paid for.
While it would be nice for those who purchased the costume to know when the fix will go out there is no reason for those players to be compensated since we should be able to use the costumes once the issue is resolved. So they will be able to use what they paid for.
I personally don't Care about the costume as I never bought it ir wanted it. But I can understand those who did buy it wanting some kind of refund or compensation because when you buy something you expect to be able to use it.
If you went to a restaurant and ordered a meal, then within moments of the dish being served rushed back up your table and snatched the food away, telling you your meal will return back to you sometime in the future, would you expect some kind of money back or compo? That's just an example, could say the same for most purchase.
People generally don't like their purchased goods being taken from them. It's not that completely out there to expect some kind of good will gesture to keep the customer happy.
barney2525 wrote: »Jack_TheImpaler wrote: »Agree those that bought it should be compensated for not being able to use what they paid for.
While it would be nice for those who purchased the costume to know when the fix will go out there is no reason for those players to be compensated since we should be able to use the costumes once the issue is resolved. So they will be able to use what they paid for.
I personally don't Care about the costume as I never bought it ir wanted it. But I can understand those who did buy it wanting some kind of refund or compensation because when you buy something you expect to be able to use it.
If you went to a restaurant and ordered a meal, then within moments of the dish being served rushed back up your table and snatched the food away, telling you your meal will return back to you sometime in the future, would you expect some kind of money back or compo? That's just an example, could say the same for most purchase.
People generally don't like their purchased goods being taken from them. It's not that completely out there to expect some kind of good will gesture to keep the customer happy.
If yer gonna use an example, you have include ALL parts of the equation. You don't get to just pick and choose parts to try and make the subject look worse. Your example does not give any explanation to the eaters as to WHY their meal was grabbed and taken back. The diners would not have any problem about the food being taken back when the manager tells the Why they needed to replace it. Zos HAS made a statement as to Why the item in question was shut down.
barney2525 wrote: »Jack_TheImpaler wrote: »Agree those that bought it should be compensated for not being able to use what they paid for.
While it would be nice for those who purchased the costume to know when the fix will go out there is no reason for those players to be compensated since we should be able to use the costumes once the issue is resolved. So they will be able to use what they paid for.
I personally don't Care about the costume as I never bought it ir wanted it. But I can understand those who did buy it wanting some kind of refund or compensation because when you buy something you expect to be able to use it.
If you went to a restaurant and ordered a meal, then within moments of the dish being served rushed back up your table and snatched the food away, telling you your meal will return back to you sometime in the future, would you expect some kind of money back or compo? That's just an example, could say the same for most purchase.
People generally don't like their purchased goods being taken from them. It's not that completely out there to expect some kind of good will gesture to keep the customer happy.
If yer gonna use an example, you have include ALL parts of the equation. You don't get to just pick and choose parts to try and make the subject look worse. Your example does not give any explanation to the eaters as to WHY their meal was grabbed and taken back. The diners would not have any problem about the food being taken back when the manager tells the Why they needed to replace it. Zos HAS made a statement as to Why the item in question was shut down.
How were people evening using a costume that’s solely cosmetic to exploit anything? Can anyone clarify this for more, the update was really vague.
barney2525 wrote: »Jack_TheImpaler wrote: »Agree those that bought it should be compensated for not being able to use what they paid for.
While it would be nice for those who purchased the costume to know when the fix will go out there is no reason for those players to be compensated since we should be able to use the costumes once the issue is resolved. So they will be able to use what they paid for.
I personally don't Care about the costume as I never bought it ir wanted it. But I can understand those who did buy it wanting some kind of refund or compensation because when you buy something you expect to be able to use it.
If you went to a restaurant and ordered a meal, then within moments of the dish being served rushed back up your table and snatched the food away, telling you your meal will return back to you sometime in the future, would you expect some kind of money back or compo? That's just an example, could say the same for most purchase.
People generally don't like their purchased goods being taken from them. It's not that completely out there to expect some kind of good will gesture to keep the customer happy.
If yer gonna use an example, you have include ALL parts of the equation. You don't get to just pick and choose parts to try and make the subject look worse. Your example does not give any explanation to the eaters as to WHY their meal was grabbed and taken back. The diners would not have any problem about the food being taken back when the manager tells the Why they needed to replace it. Zos HAS made a statement as to Why the item in question was shut down.
Ok, the food is snatched from you because they say it's poisoned. But instead of giving you your money back they're saying you'll get a not poisoned meal at some time in the future. Better?
barney2525 wrote: »Jack_TheImpaler wrote: »Agree those that bought it should be compensated for not being able to use what they paid for.
While it would be nice for those who purchased the costume to know when the fix will go out there is no reason for those players to be compensated since we should be able to use the costumes once the issue is resolved. So they will be able to use what they paid for.
I personally don't Care about the costume as I never bought it ir wanted it. But I can understand those who did buy it wanting some kind of refund or compensation because when you buy something you expect to be able to use it.
If you went to a restaurant and ordered a meal, then within moments of the dish being served rushed back up your table and snatched the food away, telling you your meal will return back to you sometime in the future, would you expect some kind of money back or compo? That's just an example, could say the same for most purchase.
People generally don't like their purchased goods being taken from them. It's not that completely out there to expect some kind of good will gesture to keep the customer happy.
If yer gonna use an example, you have include ALL parts of the equation. You don't get to just pick and choose parts to try and make the subject look worse. Your example does not give any explanation to the eaters as to WHY their meal was grabbed and taken back. The diners would not have any problem about the food being taken back when the manager tells the Why they needed to replace it. Zos HAS made a statement as to Why the item in question was shut down.
Ok, the food is snatched from you because they say it's poisoned. But instead of giving you your money back they're saying you'll get a not poisoned meal at some time in the future. Better?
So we should wait in the restaurant for days, weeks, months before we get our meal back?
barney2525 wrote: »Jack_TheImpaler wrote: »Agree those that bought it should be compensated for not being able to use what they paid for.
While it would be nice for those who purchased the costume to know when the fix will go out there is no reason for those players to be compensated since we should be able to use the costumes once the issue is resolved. So they will be able to use what they paid for.
I personally don't Care about the costume as I never bought it ir wanted it. But I can understand those who did buy it wanting some kind of refund or compensation because when you buy something you expect to be able to use it.
If you went to a restaurant and ordered a meal, then within moments of the dish being served rushed back up your table and snatched the food away, telling you your meal will return back to you sometime in the future, would you expect some kind of money back or compo? That's just an example, could say the same for most purchase.
People generally don't like their purchased goods being taken from them. It's not that completely out there to expect some kind of good will gesture to keep the customer happy.
If yer gonna use an example, you have include ALL parts of the equation. You don't get to just pick and choose parts to try and make the subject look worse. Your example does not give any explanation to the eaters as to WHY their meal was grabbed and taken back. The diners would not have any problem about the food being taken back when the manager tells the Why they needed to replace it. Zos HAS made a statement as to Why the item in question was shut down.
Ok, the food is snatched from you because they say it's poisoned. But instead of giving you your money back they're saying you'll get a not poisoned meal at some time in the future. Better?
So we should wait in the restaurant for days, weeks, months before we get our meal back?
You get a free meal when the restaurant re-opens.
Just raise a support ticket, this doesn't need to be a forum thread, it's not a discussion.
Do you want the costume? Wait.
Do you no longer want it as the bug is fixed? Ask for a refund.
How were people evening using a costume that’s solely cosmetic to exploit anything? Can anyone clarify this for more, the update was really vague.
JerzeeDevil wrote: »Is this fixed on PC?
Jack_TheImpaler wrote: »I think the reason the OP is asking is because, whilst you have said it is only temporarily disabled, you haven't specified when it will be enabled again. One Day? One Week? One Month?
Salvas_Aren wrote: »Jack_TheImpaler wrote: »I think the reason the OP is asking is because, whilst you have said it is only temporarily disabled, you haven't specified when it will be enabled again. One Day? One Week? One Month?
5 years.