Didn't receive my authentication money back

thegrimburger
thegrimburger
Soul Shriven
Hello ZOS, I'm really disappointed at you guys. You guys said you would return the money from the authentication hold. I didn't receive my money back. It's been a week already and that money isn't mine, its my mom's, and I promise to her that I'd give it back. My friends got their money back fairly quick. I recall you guys saying I won't be billed until my 30 days free game time. Here's one more problem (not related to topic), I got the explorer's pack and didn't receive the bonus in-game. I'm so unlucky. Please fix these.
  • Dominoid
    Dominoid
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    It's still just an authorization. The problem is with the bank. They can't release the money twice.
    Edited by Dominoid on April 16, 2014 11:37AM
  • GossiTheDog
    GossiTheDog
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    Phone your bank. Your bank releases pre-auth money, ZOS has no control over it.
  • Rhoric
    Rhoric
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    It can take up to 30 days depending on the bank. I'm still waiting for mine also but I do know mine has not gone to ZOS as with my card when there is an actual charge there is a corresponding fee with it and that fee has not been charged to my card.
  • thegrimburger
    thegrimburger
    Soul Shriven
    Laughed so hard at that Chomag. Alright, gonna go to bank tomorrow and ask them about this.
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