Maintenance for the week of April 6:
• PC/Mac: No maintenance – April 6
• PC/Mac: No maintenance – April 6
Are we being taken serious as customers?
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lunarul✭I've been playing daily since the first day of early access and personally I'm enjoying the game and all it has to offer. Yes, there are some glitches that kind of break the experience, but at least there are almost always workarounds so progress is not impaired (I have all achievements for quests completed, skyshards collected, dungeons explored, etc from all zones I visited so far). I have a group of 10 friends all playing together and they don't seem frustrated either.
Maybe being a software developer makes me more adept at identifying workarounds for bugs and more understanding towards the developers, i don't know.. But from my point of view, I think I encountered 2 or 3 real serious bugs during this game (the recent bank reset issue, and now the launcher problems, and there could be another early one that I might have forgotten)2 -
nickroc✭✭how has there not been a response from this *** company yet? its been what, 7 hours?Error 301: You purchased The Elder Scrolls Online1 -
Ragnar_Lodbrok wrote: »You obviously have never played an mmo, let alone any PC game.
More like they have never dealt with or have forgotten what it means to be a Bethesda Franchise PC game
1 -
FezzikVizzini✭✭✭To the OP question:
NOYeah, I got a PC. I just don't feel the need to post it's specifications for an ego boost.1 -
Noth✭✭✭✭red_wolf_sb14a_ESO wrote: »Communication is minimal compared to the amount of issues out there. I have no 'personal thread' or suchlike, please stop with these ridiculous assumptions of yours.
How could the communicate more? They have addressed nearly all the bugs in someway. They have no eta on them so they can't give an eta, they don't know exactly why some bugs are happening. Seriously, about the only way to have more is personal messages in each bug thread.
Zero posts in over three and a half hours with many customers unable to update their game or connect or play. Tell players they will get a call within an hour for tech support, two hours later no email no call no support.
I can think of a way or two they could be better at communicating.
Why would they post if they have no more info to give? Why do you need to be told every hour an update that would account to "We have nothing new to say?"
Calls are time consuming and making a call to just say nothing new is a waste of time and money and something that would only be done when the times are slow (not during a huge launch).
Also the forums are not a majority, and even on the forums, those upset with the service are not the majority. In essence it looks like you are blowing things way out of proportion just because you are affected.
I've been affected by many bugs, even bugs that prevented progressing in the game for awhile. I have suffered with the recent launcher problem, but *gasp* because the developers were communicating I was able to fix my issue.qwertyburnsb16_ESO wrote: »qwertyburnsb16_ESO wrote: »qwertyburnsb16_ESO wrote: »Geez Noth is a real fanboy, sounds like and feels like a Zenimax boy masquerading as a real player. I wonder if he brings his own Vaseline or if its supplied?? You have to wonder.
Not really, there are issues I have with this game and have given feedback. It's one thing to be upset about bugs and things, it's another to have completely unrealistic expectations for something that simply isn't possible. Every single issue brought up here is being dealt with in one way or another, it's just not as fast as the OP wants. It shows that the OP doesn't understand how time consuming software debugging can be, nor how crazy customer support can be in the launch of a game.
Every professional in every walk of life has to adhere to deadlines, launches and expectation of quality. Yes, there are a few snags that need resolution; however it is only game studios that have the great privilege of ignoring the importance of delivery and the production of a load of *** that doesn't work properly. If we all had their attitude when we produce a consumer product, hand over the keys to an apartment or submit a concise & conclusive report and it was not up to par their would be a hue and cry. We would suffer accordingly.
In the gaming world software companies have protective guardian angels called fanboys who gladly handover hard earned money every month for rubbish and defend them to death against us unholy complainers. We have had to suffer all the self righteous remarks about not understanding coding and what it takes to make a game. None of which is relevant or beyond our care for playing the game which we are paying for.
I would be a lot more sympathetic if this was the work of a small independent studios, but it's not. Click on the credits and see all the names roll down the page. There is enough of them and they're all useless judging by the product as delivered. Customer support should have been far more prepared and the experience so far is pretty *** poor. They have a lot of ground to regain with the player base.
By the way I am a veteran gamer of lots of previous mmo's so don't try that one either.
So you have rose tinted goggles for the old games. Every single MMOs sans a select few has had some pretty major issues at launch. Older ones were generally less complex and had fewer players, thus the issue were not as visible, yet they did exist.
The more complex the game gets the more bugs there are going to be. The more players the game has, the more visible those bugs are going to be. The more of those, the more support tickets get created which slows down customer support. The more bugs and the more complex they are the longer it takes to fix them, without creating additional bugs.
No software ever released without bugs and even possibly fatal bugs. Heck the heartbleed bug was in the openssh for over two years before it was even found (it was a simple fix so it was fixed fast).
Software development is not as simple and as quick as you think it is.
BTW, fanbois cannot protect companies. If the game is bad it is bad and fails, simple as that.
No I don't have rose tinted goggles, all mmo's do have a few bugs and the early mmo's were cutting edge technology at the time, so it was to degree forgiveable.
Most software is fully tested before use, like fly on wire jet airliners or car engine management systems etc etc. If they fail there are huge obvious consequences. The heartbleed bug is also forgiveable as they are under constant attack from criminals and hackers and is a rare event.
Most gaming studios now use tested software engines done by others, games on average take about two years on average to produce. Most upon release are virtually bug free.
To be quite frank I don't care how complex software development is. It is not relevant to me as a user and paying customer who is in effect paying for playing an open beta. I knew you would try that one.
They only get away with this BS because you let them off the hook with the fan boy routine.
Really? No OS is fully tested before release as bugs still exist and can lead to major problems (this is a major reason why many companies simply do not like upgrading to a new OS). Last place I worked had new management software installed into the system, it was full of bugs and took months to work out all the kinks (they were all unique bugs that our system encountered when compared to other places that used the system) I believe there was a rather big bug with the Mars rover as well. I even gave an example of a very commonly used system that protects credit card numbers, passwords, id and a number of other things that could be used maliciously and for two years it with a bug that allowed all of that to be accessed and read without a way to trace it. Seriously, look up heartbleed bug. Airline system also have bugs crop up in them, but they have redundant systems so that bug can easily be bypassed, though occasionally the bug is simply too big and causes something bad there.
Yeah, not all software is bug free of even major bugs.
As a consumer, you should educate yourself on things so you know what you should expect, shouldn't expect, and to prevent yourself from paying more than you like. It both protects you and help prevent you from having unrealistic expectations.
Yes most studios do use already created engines, and no on release they are not virtually bug free. Infact many still have issues that are inherent in the engine. Source and unreal engines have numerous bugs that have to be worked around. Nearly every physic engine used in games has some rather large bugs (though som of those are hilarious). Further this game uses a proprietary engine built specifically for this game. So working with a known engine is not an advantage here.
You are missing the point. For example, if I buy a brand new car and I drive it for a few miles and the engine management bugs out and knackers the engine I'm going to be very grumpy about it. I am surely not going to put up with the salesman saying that I should study advanced mechanics in order to appreciate how a car is put together. I should appreciate that they are entitled to serve up some shitey excuse for a car and be very grateful to be an owner.
Furthermore, my mood is hardly going to improve when a member the car manufactures fan club turns up and tells me it is all my fault because I should expect the car to ***-up as a paying customer and should not have the audacity to turn up at the show room & complain . I should wait around at home for days on end without use the car whilst I receive a letter saying "Dear Driver...blah blah... you're problem is being passed from pillar to post.....blah blah"
In short we the customers are not important to ZOS, as actions prove this. They have made their money on the sale of the game. They will do this again in June for consul players (More of them than us PC players.) after we have fully beta tested the game for them. They will not release buggy rubbish for the consul as both Microsoft and Sony will throw it back at them.
No I'm saying you should research the care, and the car lots policies. This is why there are numerous sites dedicated to such things. You don't like a policy, you don't buy it. You wouldn't get an SUV and expect it to handle like a sports car.
Edited by Noth on April 16, 2014 2:01AM4 -
Nephys✭✭✭Do they have a block function on this forum where one can avoid the fanboys?ZoS Ambassadors please do not bother responding to me because I have you on ignore. Your input is neither valued or welcomed.6
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lunarul✭Also the forums are not a majority, and even on the forums, those upset with the service are not the majority. In essence it looks like you are blowing things way out of proportion just because you are affected.
That is a good point. Most people who run into issues would go to the forums looking for answers (or looking for a place to vent). All others mostly prefer to spend their time in the game, not on the forums.1 -
FezzikVizzini✭✭✭@Noth.
Your exam results:
You have successfully passed written English. Unfortunately you have completely failed both reading and comprehension as all your replies indicate.
Sorry for having to communicate in this way.Yeah, I got a PC. I just don't feel the need to post it's specifications for an ego boost.3 -
Nephys✭✭✭@lunarul Indeed, Iunarul, unfortunately some people are unable to actually play due to the bugs and glitches, and they have no idea when they will be able to play again, due to the lack of communication from the support department.ZoS Ambassadors please do not bother responding to me because I have you on ignore. Your input is neither valued or welcomed.0
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felixgamingx1✭✭✭✭@noth you making a really great fanboi maybe they'll reward you with a free pet or even a golden horse good job!0 -
Do they have a block function on this forum where one can avoid the fanboys?
Nope, you should know by now that all fanboys are undercover ZOS agents. Covertly flaming you and not sorting out the problems instead. Apparently it's all our fault because we don't know the difference between a sportscar and a SUV? FFS!
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lunarul✭@lunarul Indeed, Iunarul, unfortunately some people are unable to actually play due to the bugs and glitches, and they have no idea when they will be able to play again, due to the lack of communication from the support department.
What I'm saying is those people are the most likely to post on the forums, so looking at the forums will give the wrong impression that those people are a majority. I'm not denying problems exist for some people. I'm on the forums now instead of playing because I'm waiting for my launcher to finish fixing the game client..1 -
red_wolf_sb14a_ESO wrote: »Communication is minimal compared to the amount of issues out there. I have no 'personal thread' or suchlike, please stop with these ridiculous assumptions of yours.
How could the communicate more? They have addressed nearly all the bugs in someway. They have no eta on them so they can't give an eta, they don't know exactly why some bugs are happening. Seriously, about the only way to have more is personal messages in each bug thread.
Zero posts in over three and a half hours with many customers unable to update their game or connect or play. Tell players they will get a call within an hour for tech support, two hours later no email no call no support.
I can think of a way or two they could be better at communicating.
Why would they post if they have no more info to give? Why do you need to be told every hour an update that would account to "We have nothing new to say?"
Calls are time consuming and making a call to just say nothing new is a waste of time and money and something that would only be done when the times are slow (not during a huge launch).
Also the forums are not a majority, and even on the forums, those upset with the service are not the majority. In essence it looks like you are blowing things way out of proportion just because you are affected.
I've been affected by many bugs, even bugs that prevented progressing in the game for awhile. I have suffered with the recent launcher problem, but *gasp* because the developers were communicating I was able to fix my issue.qwertyburnsb16_ESO wrote: »qwertyburnsb16_ESO wrote: »qwertyburnsb16_ESO wrote: »Geez Noth is a real fanboy, sounds like and feels like a Zenimax boy masquerading as a real player. I wonder if he brings his own Vaseline or if its supplied?? You have to wonder.
Not really, there are issues I have with this game and have given feedback. It's one thing to be upset about bugs and things, it's another to have completely unrealistic expectations for something that simply isn't possible. Every single issue brought up here is being dealt with in one way or another, it's just not as fast as the OP wants. It shows that the OP doesn't understand how time consuming software debugging can be, nor how crazy customer support can be in the launch of a game.
Every professional in every walk of life has to adhere to deadlines, launches and expectation of quality. Yes, there are a few snags that need resolution; however it is only game studios that have the great privilege of ignoring the importance of delivery and the production of a load of *** that doesn't work properly. If we all had their attitude when we produce a consumer product, hand over the keys to an apartment or submit a concise & conclusive report and it was not up to par their would be a hue and cry. We would suffer accordingly.
In the gaming world software companies have protective guardian angels called fanboys who gladly handover hard earned money every month for rubbish and defend them to death against us unholy complainers. We have had to suffer all the self righteous remarks about not understanding coding and what it takes to make a game. None of which is relevant or beyond our care for playing the game which we are paying for.
I would be a lot more sympathetic if this was the work of a small independent studios, but it's not. Click on the credits and see all the names roll down the page. There is enough of them and they're all useless judging by the product as delivered. Customer support should have been far more prepared and the experience so far is pretty *** poor. They have a lot of ground to regain with the player base.
By the way I am a veteran gamer of lots of previous mmo's so don't try that one either.
So you have rose tinted goggles for the old games. Every single MMOs sans a select few has had some pretty major issues at launch. Older ones were generally less complex and had fewer players, thus the issue were not as visible, yet they did exist.
The more complex the game gets the more bugs there are going to be. The more players the game has, the more visible those bugs are going to be. The more of those, the more support tickets get created which slows down customer support. The more bugs and the more complex they are the longer it takes to fix them, without creating additional bugs.
No software ever released without bugs and even possibly fatal bugs. Heck the heartbleed bug was in the openssh for over two years before it was even found (it was a simple fix so it was fixed fast).
Software development is not as simple and as quick as you think it is.
BTW, fanbois cannot protect companies. If the game is bad it is bad and fails, simple as that.
No I don't have rose tinted goggles, all mmo's do have a few bugs and the early mmo's were cutting edge technology at the time, so it was to degree forgiveable.
Most software is fully tested before use, like fly on wire jet airliners or car engine management systems etc etc. If they fail there are huge obvious consequences. The heartbleed bug is also forgiveable as they are under constant attack from criminals and hackers and is a rare event.
Most gaming studios now use tested software engines done by others, games on average take about two years on average to produce. Most upon release are virtually bug free.
To be quite frank I don't care how complex software development is. It is not relevant to me as a user and paying customer who is in effect paying for playing an open beta. I knew you would try that one.
They only get away with this BS because you let them off the hook with the fan boy routine.
Really? No OS is fully tested before release as bugs still exist and can lead to major problems (this is a major reason why many companies simply do not like upgrading to a new OS). Last place I worked had new management software installed into the system, it was full of bugs and took months to work out all the kinks (they were all unique bugs that our system encountered when compared to other places that used the system) I believe there was a rather big bug with the Mars rover as well. I even gave an example of a very commonly used system that protects credit card numbers, passwords, id and a number of other things that could be used maliciously and for two years it with a bug that allowed all of that to be accessed and read without a way to trace it. Seriously, look up heartbleed bug. Airline system also have bugs crop up in them, but they have redundant systems so that bug can easily be bypassed, though occasionally the bug is simply too big and causes something bad there.
Yeah, not all software is bug free of even major bugs.
As a consumer, you should educate yourself on things so you know what you should expect, shouldn't expect, and to prevent yourself from paying more than you like. It both protects you and help prevent you from having unrealistic expectations.
Yes most studios do use already created engines, and no on release they are not virtually bug free. Infact many still have issues that are inherent in the engine. Source and unreal engines have numerous bugs that have to be worked around. Nearly every physic engine used in games has some rather large bugs (though som of those are hilarious). Further this game uses a proprietary engine built specifically for this game. So working with a known engine is not an advantage here.
You are missing the point. For example, if I buy a brand new car and I drive it for a few miles and the engine management bugs out and knackers the engine I'm going to be very grumpy about it. I am surely not going to put up with the salesman saying that I should study advanced mechanics in order to appreciate how a car is put together. I should appreciate that they are entitled to serve up some shitey excuse for a car and be very grateful to be an owner.
Furthermore, my mood is hardly going to improve when a member the car manufactures fan club turns up and tells me it is all my fault because I should expect the car to ***-up as a paying customer and should not have the audacity to turn up at the show room & complain . I should wait around at home for days on end without use the car whilst I receive a letter saying "Dear Driver...blah blah... you're problem is being passed from pillar to post.....blah blah"
In short we the customers are not important to ZOS, as actions prove this. They have made their money on the sale of the game. They will do this again in June for consul players (More of them than us PC players.) after we have fully beta tested the game for them. They will not release buggy rubbish for the consul as both Microsoft and Sony will throw it back at them.
No I'm saying you should research the care, and the car lots policies. This is why there are numerous sites dedicated to such things. You don't like a policy, you don't buy it. You wouldn't get an SUV and expect it to handle like a sports car.
This is both the worst bugs and worst communication I have experienced since I played AC2. The forums usually have community reps for the company in pretty much every MMORPG I have played since I started playing MMORPGs. Since these are not actual software developers, its not a waste of their time to say "we are still working on it but have no further guidance at this time" its their job to keep the customer base informed of what is going on.
It is inexcusable customer service to tell a customer you will call them in one hour and to have made no contact in over two. Customers don't stay your customers if you lie to them. This is the kind of bad service that has collapsed the subscriber counts of many grade A MMORPGs in recent time. Your view that being upset about customer service from Zenimax is a minority view comes from what metric?4 -
Noth✭✭✭✭FezzikVizzini wrote: »@Noth.
Your exam results:
You have successfully passed written English. Unfortunately you have completely failed both reading and comprehension as all your replies indicate.
Sorry for having to communicate in this way.
You think they are not communicating. I point you to a place where all there are dev posts on bugs and issues, with nearly every bug covered (even fixes for bugs such as the recent launcher one). What more do you want? Do you seriously want them to post in every thread with the same response, every hour? Seriously, as a large business in a very very busy time during a launch, such is ridiculous.
If there was truly a massive widespread immediate problem there would be a nice red banner at the top stating the issue as well.
Edited by Noth on April 16, 2014 2:11AM2 -
Nephys✭✭✭@FezzikVizzini I laughed, out loud.ZoS Ambassadors please do not bother responding to me because I have you on ignore. Your input is neither valued or welcomed.0
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nickroc✭✭they are seriously taking us for a ride.Error 301: You purchased The Elder Scrolls Online2
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FezzikVizzini wrote: »@Noth.
Your exam results:
You have successfully passed written English. Unfortunately you have completely failed both reading and comprehension as all your replies indicate.
Sorry for having to communicate in this way.
You think they are not communicating. I point you to a place where all there are dev posts on bugs and issues, with nearly every bug covered (even fixes for bugs such as the recent launcher one). What more do you want? Do you seriously want them to post in every thread with the same response, every hour? Seriously, as a large business in a very very busy time during a launch, such is ridiculous.
If there was truly a massive widespread immediate problem there would be a nice red banner at the top stating the issue as well.
Recent, as in over four hours ago, with streams of people telling them the fix doesn't work. And if you mean fixes, like the one for the launcher, that do not fix the problem. That's great they give out bad information, and then go away, great job Zenimax.
I will admit there is something wrong at Zenimax tonight, why no red banner. I am dead in the water on four of my four computers, neither my account nor my wife's account can get into the game we paid for. I submit a request for tech support and am told by Zenimax I will be contacted in an hour. Three hours later no contact.
You have opened my eyes Noth they are doing great at customer service and support, why could I possibly be questioning their technical support and customer service?3 -
Sergeant_Novak✭✭✭I can't take the forum goers seriously. Some of you are too forgiving and like to pretend there aren't problems and then a lot of you are sensationalists that like bag on the game and act like a bunch of snobs going "Nothing good here , next game pls", totally give up on productivity and just revel in their own frustration.
Man, the more people in one forum, the worse the community gets. I think Slipknot got one thing right, people do equal doo doo.Kol Blakmarc - Dwemer Archeologist, Mage, Not such a great dancer1 -
Wow after three hours of no contact with Zenimax I just got this epic winning email:
Helping you is our passion!
We will assume your issue has been resolved if we do not hear from you within 168 hours (7 days).
If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!2 -
Noth✭✭✭✭red_wolf_sb14a_ESO wrote: »FezzikVizzini wrote: »@Noth.
Your exam results:
You have successfully passed written English. Unfortunately you have completely failed both reading and comprehension as all your replies indicate.
Sorry for having to communicate in this way.
You think they are not communicating. I point you to a place where all there are dev posts on bugs and issues, with nearly every bug covered (even fixes for bugs such as the recent launcher one). What more do you want? Do you seriously want them to post in every thread with the same response, every hour? Seriously, as a large business in a very very busy time during a launch, such is ridiculous.
If there was truly a massive widespread immediate problem there would be a nice red banner at the top stating the issue as well.
Recent, as in over four hours ago, with streams of people telling them the fix doesn't work. And if you mean fixes, like the one for the launcher, that do not fix the problem. That's great they give out bad information, and then go away, great job Zenimax.
I will admit there is something wrong at Zenimax tonight, why no red banner. I am dead in the water on four of my four computers, neither my account nor my wife's account can get into the game we paid for. I submit a request for tech support and am told by Zenimax I will be contacted in an hour. Three hours later no contact.
You have opened my eyes Noth they are doing great at customer service and support, why could I possibly be questioning their technical support and customer service?
The fix is a quick fix, it wasn't going to work for everyone, it is however exactly what this post claims is not happening (heck the entire dve tracker shows that they are communicating). Also there is no red banner because it is not a mass issue such as the lag over the weekend was. You have to remember that the forums are not a majority and even the majority of forum goers are not having the issue.
Again, do you want them to message you just to tell you that there is nothing new? Do you want them to take time out of doing other things such as answering questions with actual info just for your piece of mind?
No company I have ever worked for nor used customer support with ever would send an email or call on a issue they already acknowledged simply to say they have nothing new to say on it. At best it would be a mass sent canned response (that people seem to call not communicating, thus wouldn't want).
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red_wolf_sb14a_ESO wrote: »FezzikVizzini wrote: »@Noth.
Your exam results:
You have successfully passed written English. Unfortunately you have completely failed both reading and comprehension as all your replies indicate.
Sorry for having to communicate in this way.
You think they are not communicating. I point you to a place where all there are dev posts on bugs and issues, with nearly every bug covered (even fixes for bugs such as the recent launcher one). What more do you want? Do you seriously want them to post in every thread with the same response, every hour? Seriously, as a large business in a very very busy time during a launch, such is ridiculous.
If there was truly a massive widespread immediate problem there would be a nice red banner at the top stating the issue as well.
Recent, as in over four hours ago, with streams of people telling them the fix doesn't work. And if you mean fixes, like the one for the launcher, that do not fix the problem. That's great they give out bad information, and then go away, great job Zenimax.
I will admit there is something wrong at Zenimax tonight, why no red banner. I am dead in the water on four of my four computers, neither my account nor my wife's account can get into the game we paid for. I submit a request for tech support and am told by Zenimax I will be contacted in an hour. Three hours later no contact.
You have opened my eyes Noth they are doing great at customer service and support, why could I possibly be questioning their technical support and customer service?
The fix is a quick fix, it wasn't going to work for everyone, it is however exactly what this post claims is not happening (heck the entire dve tracker shows that they are communicating). Also there is no red banner because it is not a mass issue such as the lag over the weekend was. You have to remember that the forums are not a majority and even the majority of forum goers are not having the issue.
Again, do you want them to message you just to tell you that there is nothing new? Do you want them to take time out of doing other things such as answering questions with actual info just for your piece of mind?
No company I have ever worked for nor used customer support with ever would send an email or call on a issue they already acknowledged simply to say they have nothing new to say on it. At best it would be a mass sent canned response (that people seem to call not communicating, thus wouldn't want).
Well then you have never worked for a company with good customer service.
Just got my first email from their tech support after three plus hours, telling me they assume my issue has been resolved, even though they have done nothing to resolve my issue. Yup you are sure right great customer service there, the first and only communication with my trouble ticket telling me my problems are all taken care of and to not believe my lying eyes.
The Dev tracker show they are not communicating on this issue, zero posts in four hours. Replies to the latest posts from the devs saying that didn't work is there anything else they can do, and que the crickets, not so much as a we don't have any other work around at this time but we are working on it.
Given the sheer number of players posting threads of how they happened to work around the error, this is not a small issue for them, and yes it is wide spread.1 -
Smedlock✭I've played plenty of mmo's at launch...and have never ever seen as many bugs and problems as this game has...and anyone who syas different or tries to defend these problems as normal, either works for the company,or is a fanatical fan of the elderscroll games or is a flat out liar! love the game but the bugs are out of control.3
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revanghost✭✭✭Given the fact that most people can't play without lag, rollbacks, items/characters being lost, log in issues, zoning issues, etc.
I think all of the "this is normal launch MMO activity" people have gone away. Just the lucky few who haven't had those issues yet who are still saying that.
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Noth✭✭✭✭revanghost wrote: »Given the fact that most people can't play without lag, rollbacks, items/characters being lost, log in issues, zoning issues, etc.
I think all of the "this is normal launch MMO activity" people have gone away. Just the lucky few who haven't had those issues yet who are still saying that.
Most can play the game without those things. Don't take the forums for a majority.red_wolf_sb14a_ESO wrote: »red_wolf_sb14a_ESO wrote: »FezzikVizzini wrote: »@Noth.
Your exam results:
You have successfully passed written English. Unfortunately you have completely failed both reading and comprehension as all your replies indicate.
Sorry for having to communicate in this way.
You think they are not communicating. I point you to a place where all there are dev posts on bugs and issues, with nearly every bug covered (even fixes for bugs such as the recent launcher one). What more do you want? Do you seriously want them to post in every thread with the same response, every hour? Seriously, as a large business in a very very busy time during a launch, such is ridiculous.
If there was truly a massive widespread immediate problem there would be a nice red banner at the top stating the issue as well.
Recent, as in over four hours ago, with streams of people telling them the fix doesn't work. And if you mean fixes, like the one for the launcher, that do not fix the problem. That's great they give out bad information, and then go away, great job Zenimax.
I will admit there is something wrong at Zenimax tonight, why no red banner. I am dead in the water on four of my four computers, neither my account nor my wife's account can get into the game we paid for. I submit a request for tech support and am told by Zenimax I will be contacted in an hour. Three hours later no contact.
You have opened my eyes Noth they are doing great at customer service and support, why could I possibly be questioning their technical support and customer service?
The fix is a quick fix, it wasn't going to work for everyone, it is however exactly what this post claims is not happening (heck the entire dve tracker shows that they are communicating). Also there is no red banner because it is not a mass issue such as the lag over the weekend was. You have to remember that the forums are not a majority and even the majority of forum goers are not having the issue.
Again, do you want them to message you just to tell you that there is nothing new? Do you want them to take time out of doing other things such as answering questions with actual info just for your piece of mind?
No company I have ever worked for nor used customer support with ever would send an email or call on a issue they already acknowledged simply to say they have nothing new to say on it. At best it would be a mass sent canned response (that people seem to call not communicating, thus wouldn't want).
Well then you have never worked for a company with good customer service.
Just got my first email from their tech support after three plus hours, telling me they assume my issue has been resolved, even though they have done nothing to resolve my issue. Yup you are sure right great customer service there, the first and only communication with my trouble ticket telling me my problems are all taken care of and to not believe my lying eyes.
The Dev tracker show they are not communicating on this issue, zero posts in four hours. Replies to the latest posts from the devs saying that didn't work is there anything else they can do, and que the crickets, not so much as a we don't have any other work around at this time but we are working on it.
Given the sheer number of players posting threads of how they happened to work around the error, this is not a small issue for them, and yes it is wide spread.
Considering every company I worked for was praised almost daily by consumers for the customer service, I believe I have.
Also again, do you seriously want them to respond to everything and simply say, nothing new on the subject? That is about all that is left for them to do.`felixgamingx1 wrote: »@noth go away!
Or you could tell me in what way that they would realistically communicate more other than doing the asinine things of replying to every thread saying that there is nothing new.
Seriously, all the complaints have been they need to communicate more and then nothing suggesting how, seeing as they already communicate more than most game devs.
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kunquatb16_ESO✭✭✭✭It has so many good things too, more than I can mention, it really would be shameful to waste it all for want of a few more support staff.0 -
felixgamingx1✭✭✭✭revanghost wrote: »Given the fact that most people can't play without lag, rollbacks, items/characters being lost, log in issues, zoning issues, etc.
I think all of the "this is normal launch MMO activity" people have gone away. Just the lucky few who haven't had those issues yet who are still saying that.
Most can play the game without those things. Don't take the forums for a majority.red_wolf_sb14a_ESO wrote: »red_wolf_sb14a_ESO wrote: »FezzikVizzini wrote: »@Noth.
Your exam results:
You have successfully passed written English. Unfortunately you have completely failed both reading and comprehension as all your replies indicate.
Sorry for having to communicate in this way.
You think they are not communicating. I point you to a place where all there are dev posts on bugs and issues, with nearly every bug covered (even fixes for bugs such as the recent launcher one). What more do you want? Do you seriously want them to post in every thread with the same response, every hour? Seriously, as a large business in a very very busy time during a launch, such is ridiculous.
If there was truly a massive widespread immediate problem there would be a nice red banner at the top stating the issue as well.
Recent, as in over four hours ago, with streams of people telling them the fix doesn't work. And if you mean fixes, like the one for the launcher, that do not fix the problem. That's great they give out bad information, and then go away, great job Zenimax.
I will admit there is something wrong at Zenimax tonight, why no red banner. I am dead in the water on four of my four computers, neither my account nor my wife's account can get into the game we paid for. I submit a request for tech support and am told by Zenimax I will be contacted in an hour. Three hours later no contact.
You have opened my eyes Noth they are doing great at customer service and support, why could I possibly be questioning their technical support and customer service?
The fix is a quick fix, it wasn't going to work for everyone, it is however exactly what this post claims is not happening (heck the entire dve tracker shows that they are communicating). Also there is no red banner because it is not a mass issue such as the lag over the weekend was. You have to remember that the forums are not a majority and even the majority of forum goers are not having the issue.
Again, do you want them to message you just to tell you that there is nothing new? Do you want them to take time out of doing other things such as answering questions with actual info just for your piece of mind?
No company I have ever worked for nor used customer support with ever would send an email or call on a issue they already acknowledged simply to say they have nothing new to say on it. At best it would be a mass sent canned response (that people seem to call not communicating, thus wouldn't want).
Well then you have never worked for a company with good customer service.
Just got my first email from their tech support after three plus hours, telling me they assume my issue has been resolved, even though they have done nothing to resolve my issue. Yup you are sure right great customer service there, the first and only communication with my trouble ticket telling me my problems are all taken care of and to not believe my lying eyes.
The Dev tracker show they are not communicating on this issue, zero posts in four hours. Replies to the latest posts from the devs saying that didn't work is there anything else they can do, and que the crickets, not so much as a we don't have any other work around at this time but we are working on it.
Given the sheer number of players posting threads of how they happened to work around the error, this is not a small issue for them, and yes it is wide spread.
Considering every company I worked for was praised almost daily by consumers for the customer service, I believe I have.
Also again, do you seriously want them to respond to everything and simply say, nothing new on the subject? That is about all that is left for them to do.`felixgamingx1 wrote: »@noth go away!
Or you could tell me in what way that they would realistically communicate more other than doing the asinine things of replying to every thread saying that there is nothing new.
Seriously, all the complaints have been they need to communicate more and then nothing suggesting how, seeing as they already communicate more than most game devs.
Man... I don't have to teach them how to communicate I'm paying for intertainment and I WANNA BE ENTERTAINED!!!
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Client fixed and I'm back in the game..