So back in...bank and items not restored.

dbennett707cub18_ESO · April 2014

So this magical patch we were all told to wait for on Tuesday still has yet to restore a single item to me.

ZOS_JessicaFolsom · April 2014

@dbennett707cub18_ESO - The fix for the missing bank slots, store items/gold, and skill points was not in this patch. Below is a quote from this thread, which mentions that it is still something we're actively working on a fix for.

Missing Bank Slots, Stored Bank Items, and Skill Points – We're continuing to investigate the issue, and are working on a fix now. As soon as the fix is ready, we will push it out to the live megaservers. Please note: This may result in a second maintenance this week and when we do push the fix, it will not be retroactive. Know that we want to make this right for all impacted—we’re still exploring options to help those who have stored items/gold, and bank slots go missing.

Rajani Isa · April 2014

ZOS_JessicaFolsom wrote: »

@dbennett707cub18_ESO - The fix for the missing bank slots, store items/gold, and skill points was not in this patch. Below is a quote from this thread, which mentions that it is still something we're actively working on a fix for.

Missing Bank Slots, Stored Bank Items, and Skill Points – We're continuing to investigate the issue, and are working on a fix now. As soon as the fix is ready, we will push it out to the live megaservers. Please note: This may result in a second maintenance this week and when we do push the fix, it will not be retroactive. Know that we want to make this right for all impacted—we’re still exploring options to help those who have stored items/gold, and bank slots go missing.

So for clarification : by "fix not in this patch" are you talking about the restoration, or the problem in general?

jambam817_ESO · April 2014

. Please note: This may result in a second maintenance this week and when we do push the fix, it will not be retroactive.

I don't like the sound of that. Might as well pretend my 10K and 10 extra slots never existed at this point

I love this game man, but the lost progress is killer. I'd rather just have bugged quests and crashes

ZOS_JessicaFolsom · April 2014

Rajani Isa wrote: »

So for clarification : by "fix not in this patch" are you talking about the restoration, or the problem in general?

The problem, in general, though when it is implemented it will not be retroactive. We are still working on helping those who have submitted a help request for missing bank slots, store items/gold, and skill points.

dbennett707cub18_ESO · April 2014

@ZOS_JessicaFolsom thanks for replying and answering a question at least

Good to know its not retroactive, do you know if I'll be re-reimbursed the 7900g I had to pay for skill reset to start playing again?

Aenima_pt · April 2014

Rajani Isa wrote: »

ZOS_JessicaFolsom wrote: »

@dbennett707cub18_ESO - The fix for the missing bank slots, store items/gold, and skill points was not in this patch. Below is a quote from this thread, which mentions that it is still something we're actively working on a fix for.

Missing Bank Slots, Stored Bank Items, and Skill Points – We're continuing to investigate the issue, and are working on a fix now. As soon as the fix is ready, we will push it out to the live megaservers. Please note: This may result in a second maintenance this week and when we do push the fix, it will not be retroactive. Know that we want to make this right for all impacted—we’re still exploring options to help those who have stored items/gold, and bank slots go missing.

So for clarification : by "fix not in this patch" are you talking about the restoration, or the problem in general?

They are still working on the fix for the "general" problem of the missing bank slots and items. For now is better to keep playing without upgrading ur bank slots. Even if they restore your bank slots, they can be wiped out as this patch does not include a fix for that problem.

rioinsigniab16_ESO · April 2014

ZOS_JessicaFolsom wrote: »

@dbennett707cub18_ESO - The fix for the missing bank slots, store items/gold, and skill points was not in this patch. Below is a quote from this thread, which mentions that it is still something we're actively working on a fix for.

Jessica, I think you need to have a little "chat" with your CS team about over-using generic responses to tickets.....

I created a ticket via the website as per your previous suggestion, I got a response saying that Zeni are looking into it. However I had a query as to whether I'd have to pay for the slots AGAIN once the "fix" has been rolled out.
Your CS team then responded with:

"We'll be more than glad to investigate this matter and in order to further assist you, we would need for you to verify at least one of the following account questions:

-Last 4 digits of the Credit Card Number
-PayPal Transaction ID Number
-Complete Game Time Code
-The Answer to the Secret Question"

Seriously....why do I need to give such details when all I required was a simple answer to a simple question that wasn't actually directly related to my account?

Now, I've worked in Customer Support, Tech Support and Refunds departments, so I fully understand the temptation to answer queries with a generic email "template", but please ask your people to take a little more care in future when deciding how to respond to each ticket.

rioinsigniab16_ESO · April 2014

dbennett707cub18_ESO wrote: »

@ZOS_JessicaFolsom thanks for replying and answering a question at least

Good to know its not retroactive, do you know if I'll be re-reimbursed the 7900g I had to pay for skill reset to start playing again?

That's a question I would like answering. Knowing that the "fix" isn't retro-active, are Zeni going to "fix" the banks of those who are affected? Or are they going to re-imburse those players?

allwebjunkb16_ESO · April 2014

rioinsigniab16_ESO wrote: »

dbennett707cub18_ESO wrote: »

@ZOS_JessicaFolsom thanks for replying and answering a question at least

Good to know its not retroactive, do you know if I'll be re-reimbursed the 7900g I had to pay for skill reset to start playing again?

That's a question I would like answering. Knowing that the "fix" isn't retro-active, are Zeni going to "fix" the banks of those who are affected? Or are they going to re-imburse those players?

Especially considering the CS are stating items will be restored in a patch:

Response By Email (Madeline) (04/13/2014 07:25 PM)
Greetings!

We are currently investigating a fix for the issue regarding bank space.
We are confident at this time that no slots and no items have been lost, and that we will be able to return your belongings to you in a future patch

Jadeviper1974 · April 2014

I am just stunned that the fix will not be retroactive. Whatever messed it up must have corrupted the data as well.

pecheckler · April 2014

Wait a moment here. NOT RETROACTIVE? Meaning I will not be getting back the 150 inventory slots worth of stacks of items and crafting materials? Please clarify. Because if that's true, then *** you i'm unsubscribing. And how do I get a refund for this from greenmangaming?

ohoni · April 2014

The thing is, I first reported this bug well over a month ago, and you're still working on it, so how likely is it to be resolved any time soon? Inventory management in this game would be horrible enough even if everything was working, but without being able to trust in buying bank upgrades it's downright intolerable.