We are currently investigating issues some players are having regarding logging into the European megaservers. We will update as new information becomes available.
Maintenance for the week of October 21:
• PC/Mac: NA and EU megaservers for patch maintenance – October 21, 3:00AM EDT (07:00 UTC) - 11:00AM EDT (15:00 UTC)
• Xbox One: NA and EU megaservers for maintenance – October 23, 6:00AM EDT (10:00 UTC) - 9:00AM EDT (13:00 UTC)
• PlayStation®4: NA and EU megaservers for maintenance – October 23, 6:00AM EDT (10:00 UTC) - 9:00AM EDT (13:00 UTC)
Still no response from customer support after almost a week.
Hello, as the title says, it's been almost a week by now and i still didn't get a response from customer support.
On the 4th of September an email was sent to me saying: "This account has been suspended indefinitely and is pending investigation." without actually getting a reason as to why I am being suspended/investigated.
Before when i was in contact with the customer support I didn't have a problem with waiting a week or two for someone to respond to me, I try to not be impatient, but since this time I'm actually not able to play the game and I'm missing out on a lot of things especially because it's the IC event right now, it's getting a bit unpleasant for me to wait so many days to get a response from someone.
Ticket's number is # 190904-002451.
I'd be delighted if someone could look into it and help me out. @ZOS_BillE