The Elder Scrolls Online

F1 Report Player

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poochie
poochie
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Among other things of /bug or /feedback how does a screenshot work if the customer service box is up as well as the player being in the way? If I report a player sending emails for gold selling how does a screenshot capture that email? Does a ESO representative look at my mail?
  • Ravalox
    Ravalox
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    You take the screen shot before you open the /bug or /feedback windows. (assuming the issue you are reporting is not in one of those windows).

    When filling out the form, click the attach screen shot check box and the client will convert the last screen shot taken into a JPG file and attach it to the report.

    The screenshots are stored in (documents)/elder scrolls online/live/screenshots
    (and they will accumulate too)

    The /bug reports include loads of hidden data (such as the X/Y/Z coordinates you are standing at when you submit the report (so always make your reports as close to the original location where the issue lies as possible).

    If the report was of SPAM, then the offending email is attached to the report

    Hope this helps ....

    Ravalox Darkshire
    Edited by Ravalox on April 15, 2014 7:11AM
    Ravalox Darkshire
    Developer of Wykkyd ESO AddOns and Ravalox' AddOns
    Co-Founder Brotherhood of Redemption ESO Branch
    Brotherhood of Redemption (A DC faction guild) http://eso.borguild.com *Always accepting worldwide applications for the PC NA server*

    A proud member of The Psijic Order - 0.016%
  • Valethar
    Valethar
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    Wait.. So clicking the screenshot box when reporting a spammer in chat doesn't actually take a screenshot of anything?

    Brilliant.
    Resistance is not futile! Say no to the Greed Collective™. Boycott Crown Crates.
  • Ravalox
    Ravalox
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    The Box should say "Attach Screenshot" ... if it doesn't, then I'd submit a bug report on that too! :-) ... Maybe the verbiage should be changed to something other? "Attach saved screenshot"?
    Ravalox Darkshire
    Developer of Wykkyd ESO AddOns and Ravalox' AddOns
    Co-Founder Brotherhood of Redemption ESO Branch
    Brotherhood of Redemption (A DC faction guild) http://eso.borguild.com *Always accepting worldwide applications for the PC NA server*

    A proud member of The Psijic Order - 0.016%
  • Nyxx
    Nyxx
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    Adding a screenshot will send them a screenshot of whatever was on your screen before the bug window came up. It will send a screenshot of the mail. I checked after sending in one of my bug reports to make sure.
    The Psijic Order
  • KerinKor
    KerinKor
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    Valethar wrote: »
    Wait.. So clicking the screenshot box when reporting a spammer in chat doesn't actually take a screenshot of anything?.
    As @Nyxx says yes it does .. sadly though this is useless for reporting invisi-bots as while it's possible to press PRT SCN to get a normal screenie before the port away it's impossible to bring up the bug screen in time to be able to screenshot the bot.

    This feature needs the ability to manually submit a screenshot. Yes, I KNOW Photoshopping is a way to provide 'false' proof but it's a damned sight better than not being able to provide any evidence at all.

  • Athlon
    Athlon
    Soul Shriven
    There needs to be an easier way to report gold sellers. I'm honestly tired of typing so much each time. :(
  • splarv
    splarv
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    Well, but how attach my own screenshot? For instance I have bug with changing face and want attach 2 screenshot "before and after", or one custome merged of two. Is it possible by substitution bugreport.jpg with my own before sending the bugreport?
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