Any chance you'd be willing to post some screenshots?
These things would be easy to fix. Will be patient, wait a week or so, then send a support ticket asking for a refund if nothing is done.
StormChaser3000 wrote: »The plume on the helmet is dyeable.
Taleof2Cities wrote: »Here's a pic on my Orc Stamina Necromancer with the dye changed to the Blood Gold from Elsweyr ...