9 days and the pending charges have not come off my account.

Disappearingone · April 2014

I'm not all worked up or angry. Infact, I am way more annoyed with the lag, loadtimes, and most of all the progress blocking bugs.

But, I don't want a constant pending charge against my account for 42 bucks. Please, ZOE get this taken care of. That pending charge is holding those funds hostage. If they don't come off soon I am going to contest the charges with my bank.

It's not that big of a deal for a day or two..not even 9 days but, its a matter of principle.
If they stay on all 30 days, I will likely drop my sub till you guys get this problem worked out or longer. If The pending amount charges against my account and then charged a second time I will look into other avenues of recourse.

I'm not mad...just concerned.

In truth, I love this game I am having a blast... But, the growing pains of a new MMO launch are starting to grate on me. I am starting to doubt the fun of the game as a whole offsets the numerous broken quest, serverside issues etc. I may want to step back and see where the game is in a month or two. These still pending charges are looming over me, and speak to my concerns.

Every pay MMO ever has been able to handle a simple thing like billing customers competently. ESO however....It doesn't bode well. To be perfectly frank; I am starting to wonder about ZOE's competence.

whooptan · April 2014

+1
My charges are still pending too

Disappearingone · April 2014

Could I get an official word on this problem

Moobs · April 2014

Read the sticky they recently posted about payments. Unfortunately it'll probably stay there until you cancel or continue.
I never even saw a pending charge in my visa account so it must have gone in a matter of hours. Why some people have this occur while others don't is beyond me.

Disappearingone · April 2014

I read the sticky.. thats why I bumped, no word on the non dropping pending charges.

Moobs · April 2014

Disappearingone wrote: »

I read the sticky.. thats why I bumped, no word on the non dropping pending charges.

Basically that's an issue with your bank, rather than Zenimax. The pending charge should have disappeared but some banks (not saying this is your case) keep pending charges for as long as they can in order to maximise profit from fees.

This is dodgy practice and I'd be concerned if my bank acted like this.

Valethar · April 2014

That's something to argue with your bank. ZOS doesn't control it.

Mine came off in just a few days, but I bank with a credit union that doesn't screw around with it's clients money like the commercial banks do.

Definitely call the bank and get them on things. 9 days for a debit hold is overkill.

Disappearingone · April 2014

I have subbed to many other games and have had other temporary pending (test charges or whatever) charges and they fall off no problem... This seems to be ZOEs doing.

darkkterror_ESO · April 2014

Disappearingone wrote: »

I have subbed to many other games and have had other temporary pending (test charges or whatever) charges and they fall off no problem... This seems to be ZOEs doing.

How long your bank decides to allow pending charges to stay on before expiring has nothing to do with the merchant that placed the pending charge.

epoling · April 2014

Bethesda / Zenimax has no control over when your bank removes these holds. The problem is with your bank. You probably never even knew to check it in the past because you didn't have all this noise about it. Also, government rules are getting tougher on other ways banks can squeeze money from you so they are utilizing other ways to do so. For example, stretching out the whole hold time hoping it will cause you to bounce a few transactions. The more the government tries to keep them on the up and up the sneakier the banks get.

Endolith · April 2014

If you use a credit card, pre-authorization charges can stay on the account for up to 30 days with some institutions. If you're using a debit card, it should be substantially shorter - 3 to 5 days, or I'd call the bank and see what's up.

Disappearingone · April 2014

Thank you guys for your input, But you are wrong. Plain and simple. I have banked with same place for years. I check my account every day. I am well aware of how they handle pending charges.

So, thanks for your input, but if all you can do is tell me its my bank, then you are not helping.

RedTalon · April 2014

Think I got lucky no pending charges showed, after the vitrifaction.

But it really is a bank issue and credit card issue, it depends on your banks polices when they see the card scan has to what they do.

Most banks have a 3-5 day fall off time I thought though. Call your bank and ask them why they haven't given the money back to you.

Endolith · April 2014

Disappearingone wrote: »

Thank you guys for your input, But you are wrong. Plain and simple. I have banked with same place for years. I check my account every day. I am well aware of how they handle pending charges.

So, thanks for your input, but if all you can do is tell me its my bank, then you are not helping.

It's possible it is a ZOS problem, but it doesn't seem likely based on how this works. When they pre-authorize, there is an expiration for the pre-authorization that is determined by the financial institution. If the merchant does nothing else and the expiration passes, the institution releases the authorization. So I'm not sure what ZOS could be doing unless they're re-authorizing it every time it lapses, which you'd certainly notice. It's worth a call to the bank. Sometimes, things go wrong or differently than in the past. If you haven't talked to them at all yet, then you can't assume one way or another who the problem is with.

Alisu · April 2014

My issue is a bit different since I use Visa Electron which actually puts the amount on hold, practically, takes it away from my account for the bank to hold. I actually called to the bank and heard it takes three weeks before it's returned, unless the seller specifically calls the bank they have cancelled the action they put through to reserve the money.

Might not be even near your case but..

Disappearingone · April 2014

I dont have a problem with calling my bank. All I am saying is that I know how my bank has handled every other verification charge, large and small. If calling my bank will solve the issue that would be fine. But, I am not the only person with this problem, and it Shouldn't be a problem that I should have to deal with anyway.

Alisu · April 2014

I didn't mean to be saying "call your bank", more like, wanted to voice out what's the situation is for me..

Disappearingone · April 2014

Cut it anyway you like.

Even if it is my bank, ZOE should never ask for a verification of full price anyway.

Alisu · April 2014

For that I totally agree. The fact they even have to use such method to check the validity of the card is beyond me. If players can cancel the sub anytime anyway, like during the first 30 days, they won't get paid anyway. So shouldn't the proper way for them to see the validity of the card be when the first actual payments goes through or not.

whooptan · April 2014

i opened a ticket about the charges, got the standard sticky note in response, 12 hours later charges were gone from my account

Perseas · April 2014

without reading, only ur tittle... It normally takes 2-3 weeks.

Kaiem · April 2014

Moobs wrote: »

Disappearingone wrote: »

I read the sticky.. thats why I bumped, no word on the non dropping pending charges.

Basically that's an issue with your bank, rather than Zenimax. The pending charge should have disappeared but some banks (not saying this is your case) keep pending charges for as long as they can in order to maximise profit from fees.

This is dodgy practice and I'd be concerned if my bank acted like this.

Having worked in a bank I can tell you this is completely incorrect. Authorizations like this are left on because ZOS have the right to claim them up to a set number of days after making them. If the bank cancels the pending payment before that time then they will have to cover it. ZOS should have their bank cancel all authorizations.

Squishy · April 2014

I use Paypal for all online transcations. I never had anything being held, or refused transactions. Beside, I think paypal is very handy, if anything goes wrong, you've got a couple of days to cancel the autorisation with your bank, before the money is actually withdrawn of your account

.

Valethar · April 2014

It can't hurt to call the bank and see what's up. It's certainly going to be faster than waiting on ZOS.

Moobs · April 2014

Kaiem wrote: »

Moobs wrote: »

Disappearingone wrote: »

I read the sticky.. thats why I bumped, no word on the non dropping pending charges.

Basically that's an issue with your bank, rather than Zenimax. The pending charge should have disappeared but some banks (not saying this is your case) keep pending charges for as long as they can in order to maximise profit from fees.

This is dodgy practice and I'd be concerned if my bank acted like this.

Having worked in a bank I can tell you this is completely incorrect. Authorizations like this are left on because ZOS have the right to claim them up to a set number of days after making them. If the bank cancels the pending payment before that time then they will have to cover it. ZOS should have their bank cancel all authorizations.

Yeah so do I... YOUR bank might not work this way but this is an international community and different countries do different things. As do different banks.